Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Hi, I’m

SEAKLENG SEANG

HOSTESS AGENT
Phnom Penh
SEAKLENG SEANG

Summary

A friendly, warm-hearted, trilingual young educator and job performer. I have been working with a strong goal to deliver exceptional service, education, and management. I am eager and honest about creating a friendly workplace that encourages learning and collaboration. The positive feature of the new phase of education and work performance is that, with hard work and dedication, I am eager to constantly enhance performance. There is no question that effective collaboration necessitates good interpersonal skills towards the joint goals.

Overview

3
years of professional experience
4
years of post-secondary education
5
Certifications
4
Languages

Work History

Cambodia Airport Management Services

Hostess Agent
2023.09 - Current (1 year)

Job overview

  • Performing all passenger service operations, including greeting, announcing, offering information, and checking in.
  • Ensuring high-quality customer service for passengers and airlines.
  • Improving the visitor experience by providing credible recommendations based on corporate preferences and policies.
  • Strong multitasking abilities were demonstrated, balancing tasks such as addressing passenger inquiries, greeting guests, and aiding the team to provide the best possible passenger experience.
  • Improving team morale by cultivating an environment of cooperation, mutual respect, and open communication among all employees.
  • Ensured seamless functioning throughout shift changes.
  • Maintaining current knowledge of airline products and periodic adjustments to appropriately tell passengers about their trips and our services.

Panhaseth School

Branch Coordinator and English Teacher
2022.01 - 2023.09 (1 year & 8 months)

Job overview

  • Successfully teaching English to young adults.
  • Developing course materials and activities.
  • Investigating innovative language teaching techniques.
  • Collaborating with teachers and administrators to promote positive student experiences.
  • Creating lesson plans for daily lectures based on school needs.
  • Collaborate with the head office and manager to execute new policies, procedures, and projects launched by the head office throughout all branches.
  • Generate branch performance reports for management.
  • Keep track of new projects and report on their progress and success within the branch.
  • Developing marketing tactics and modernizing academic activity in schools.

The Peninsula Bangkok

Front Desk Intern
2021.01 - 2021.05 (4 months)

Job overview

  • Streamlined check-in and check-out processes for improved guest experience.
  • Managed phone lines, routing calls to the right departments, and taking accurate messages.
  • Facilitated communication across various departments inside the hotel to guarantee smooth operations and customer satisfaction.
  • Improved guest satisfaction by offering efficient and pleasant front-desk services.
  • Anticipated and handled the requirements of guests, resolving their difficulties and concerns.
  • Interacted professionally with local and international clients by phone or in person.
  • Distributed information to hotel staff.
  • Completed daily checklist tasks such as welcoming visitors, aiding those with impairments, and registering guests.

Education

Siam Technology College Bangkok, Thailand

Bachelor of Arts from Hospitality And Tourism Management
2017.05 - 2021.05 (4 years)

University Overview

Skills

    Customer Service

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Accomplishments

Accomplishments

    Awarded Royal Scholarship under Her Royal Highness Princess Maha Chakri Sirindhorn for bachelor’s degree in Hospitality and Tourism Management (First Class Honours).

Software

Microsoft Word

Microsoft Excel

Microsoft Power Point

Internet

Certification

Unity Team- Building/Leadership-Siam Technology College,

Timeline

Hostess Agent
Cambodia Airport Management Services
2023.09 - Current (1 year)

IELTS Test Certificate

2023-04

Personnel Leadership and Management Strategies

2022-06

Fundamental Chinese 1 (A-)-CC Learn Chinese

2022-04
Branch Coordinator and English Teacher
Panhaseth School
2022.01 - 2023.09 (1 year & 8 months)

Bachelor's Degree Certificate in Hospitality and Tourism Management- Siam Technology College (First Class Honours)

2021-05
Front Desk Intern
The Peninsula Bangkok
2021.01 - 2021.05 (4 months)

Unity Team- Building/Leadership-Siam Technology College,

2018-10
Siam Technology College
Bachelor of Arts from Hospitality And Tourism Management
2017.05 - 2021.05 (4 years)

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SEAKLENG SEANGHOSTESS AGENT