SAVORTH CHUOP

• Monitored security and maintained operational protocols.
• Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
• Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
• Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
• Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
• Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
• Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
• Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

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• Coordinated with airline representatives to facilitate efficient gate changes and minimize disruptions to passengers.
• Facilitated smooth transitions between arriving flights by directing passengers towards proper connections or baggage claim areas.
• Monitored real-time flight information systems to proactively address potential delays or cancellations impacting gate operations.
• Resolved conflicts between passengers or staff members promptly, fostering a professional working environment at all times.

• Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
• Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to the overall flow of airport operations.
• Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
• Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
• Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
• Coordinated seamless transitions between arriving flights by communicating effectively with ground staff regarding connecting passengers.
• Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
• Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
• To provide a documents check in any differences destination and following to different airlines' policy.

• Greeted customers warmly both arrival and boarding, provided friendly.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Cross-trained to handle different airlines service standard.

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Checked cargo and baggage for security to meet TSA regulations.
• Maintained clean, orderly work environment free of hazards.
• Loaded and unloaded materials onto and off of trucks for fast shipment.