I am an adaptable professional with diverse industry experience. I have driven business growth in event sales and digital advertising, and gained expertise in operations, asset management, and event coordination during my five years in real estate. Skilled in contract translation and fluent in Khmer, Chinese, and English, I excel in communication and document management. My background includes construction management, apartment operations, and personal assistance. Additionally, three years in banking have strengthened my skills in customer service, transactions, and account management. My multilingual abilities and project management expertise enable me to adapt quickly and work efficiently in any environment.
Overview
11
11
years of professional experience
Work History
Operations Executive and Executive Assistant
Golden Tower
Phnom Penh
10.2024 - Current
Responsible for arranging and coordinating itineraries for meetings and seminars, including travel and hotel reservations, to ensure smooth event execution and provide comprehensive logistical support.
Manage the daily operations of the gold shop by working closely with employees, evaluating performance, and developing strategies to mitigate business risks, and improve operational efficiency.
Draft and update company manuals, employee contracts, and company policies to ensure document accuracy and timeliness.
Responsible for training new employees by providing detailed explanations of company operations and procedures, helping them quickly integrate into the team, and efficiently execute tasks.
Develop and maintain daily operational policies and procedures that comply with company standards and regulations, ensuring compliance and efficiency while overseeing daily opening, closing, and shift-change operations.
Business Development Manager
Realestate.com.kh
Phnom Penh
07.2023 - 10.2023
Lead Generation: Identify and cultivate new business opportunities by targeting potential clients and event sponsors
Client Relationships: Build and maintain strong relationships with clients, understanding their event needs and offering tailored solutions
Sales Strategy: Develop and implement sales strategies to meet revenue targets for events, including conferences, trade shows, and corporate gatherings
Proposal Development: Create compelling sales proposals and presentations to pitch event services to prospective clients
Contract Negotiation: Negotiate contracts, pricing, and terms with clients, ensuring mutual benefits and long-term partnerships
Market Research: Analyze market trends, competitor activities, and customer feedback to refine sales strategies and offerings
Event Planning Collaboration: Work closely with the event planning team to ensure that client expectations are met and events run smoothly
Performance Tracking: Monitor sales performance, track key metrics, and report progress to senior management
Digital Product Sales: Promote and sell digital advertising solutions, such as online ads, social media campaigns, and digital sponsorship packages
Client Acquisition: Identify and approach businesses that could benefit from digital advertising, building a strong client base
Sales Pipeline Management: Develop and manage a sales pipeline, ensuring a steady flow of potential digital sales opportunities
Custom Solutions: Offer customized digital solutions that align with client goals, demonstrating the value of digital marketing channels
Executive Assistant to Shareholder
Cambodian Derivatives Exchange, Prestige Homes and CDX Residence
Phnom Penh
02.2018 - 05.2023
Strategic Tasks: Involved in strategic tasks like preparing reports, managing projects, and attending meetings on behalf of the executive
Communication: Manages internal and external communications, including emails, calls, and meeting coordination
Meeting Coordination: Schedules, prepares agendas, and sometimes attends meetings to take notes or provide support
Travel Arrangements: Organizes and manages travel itineraries, including flights, accommodations, and ground transportation
Document Management: Handles confidential documents, prepares presentations, and assists with decision-making processes by providing necessary information
Translation: Translation of documents and oral interpretation services in Khmer, English, and Chinese
Project Management: May oversee or assist in managing specific projects or initiatives, ensuring deadlines are met
Liaison Role: Acts as a point of contact between the executive and other employees or external stakeholders
Event Planning: Coordinates and manages corporate events or meetings
Administrative Support: Provides general administrative support, like handling correspondence, scheduling, and filing
Travel and Logistics: Arranges both personal and business travel, including accommodations and detailed itineraries
Household Management: May be involved in managing household staff, paying bills, or organizing home-related tasks
Flexibility: The role is often more flexible
Teller and Customer Service
PPCBank
Phnom Penh
08.2017 - 01.2018
Cash Handling: Process customer transactions, including deposits, withdrawals, check cashing, and payments
Ensure accuracy in counting and distributing cash
Transaction Processing: Handle various types of financial transactions, such as transferring funds between accounts, issuing cashier's checks, and processing loan payments
Account Balancing: Balance the cash drawer at the beginning and end of each shift, ensuring all transactions are accurately recorded and any discrepancies are resolved
Currency Exchange: Assist customers with currency exchange, providing information on exchange rates and processing the conversion of foreign currency
Customer Assistance: Provide general information to customers about their accounts, bank services, and products, and direct them to other bank personnel if needed
Account Opening: Assist customers in opening new accounts, such as savings, checking, and certificates of deposit (CDs)
Provide detailed information about account features and benefits
Product Promotion: Educate customers on various bank products and services, including loans, credit cards, and investment options, with the goal of meeting their financial needs
Issue Resolution: Address and resolve customer inquiries and complaints related to their accounts, transactions, or banking services
This may involve investigating issues and coordinating with other departments
Security and Compliance: Ensure that all customer interactions comply with banking regulations, including Know Your Customer (KYC) requirements and anti-money laundering (AML) policies
Customer Relationship Management: Build and maintain strong relationships with customers, ensuring a positive banking experience and encouraging long-term loyalty
Relationship Executive Officer
CANADIA BANK PLC
Phnom Penh
01.2016 - 08.2016
High-Net-Worth Clients: Manage and nurture relationships with high-net-worth clients, providing personalized banking services tailored to their financial needs
Financial Advice: Offer advice on various financial products and services, including investment options, wealth management, and estate planning
Customized Solutions: Develop customized banking solutions, such as bespoke lending options, tailored investment strategies, and exclusive banking services
Cash and Check Transactions: Process cash and check transactions, ensuring accuracy and efficiency
Account Balancing: Ensure the cash drawer is balanced at the end of each shift, with all transactions accurately recorded
Security Procedures: Follow security protocols to protect against fraud and ensure compliance with banking regulations
Account Inquiries: Address client inquiries about account balances, transaction histories, and other banking services
Issue Resolution: Resolve any issues related to client accounts, such as unauthorized transactions or discrepancies in account statements
Product Promotion: Educate clients about additional banking products and services that could meet their financial needs
Account Management: Assist clients with managing their accounts, including setting up online banking, updating personal information, and providing guidance on banking processes
Receptionist
CANADIA BANK PLC
Phnom Penh
09.2014 - 01.2016
Loan Inquiries: Provide general information about loan products and services
Direct customers to appropriate financial advisors or loan officers for detailed consultations
Legal Inquiries: Offer basic information about legal services or processes
Schedule consultations with legal professionals
Scheduling: Book and manage meeting rooms, ensuring they are reserved for the correct times and dates
Handle cancellations and rescheduling requests
Setup and Maintenance: Ensure meeting rooms are properly set up with necessary equipment (e.g., projectors, teleconferencing tools) and materials
Check that rooms are clean and organized before and after meetings
Access Control: Monitor and control access to meeting rooms, ensuring only authorized personnel use them
Manage any special requests or requirements for meeting setups
Greeting and Directing Visitors: Welcome and direct visitors to the appropriate departments or personnel
Provide a positive first impression of the organization
Coordination and Communication: Serve as a liaison between different departments and external parties
Ensure smooth communication flow within the office
Record Keeping: Maintain logs of meeting room usage, visitor details, and other relevant information
Education
Chinese Courses Certificate -
Peking University
Beijing, China
07.2017
BACHELOR IN FINANCE AND BANKING -
National University of Management
Phnom Penh
09.2016
Year Two in DEPARTMENT OF Chinese -
Institute of Foreign Languages
Phnom Penh
08.2014
English Courses Certificate -
Australian Centre for Education (ACE)
Phnom Penh
10.2013
HIGH SCHOOL DIPLOMA -
Bak Touk
Phnom Penh
08.2012
CHINESE HIGH SCHOOL DIPLOMA -
Leap Kun
Phnom Penh
02.2010
Skills
Communication skills
Leadership
Microsoft Office
Flexible approach
Travel and event planning
Workload Prioritization
Document Management
Google Workspace
Time management
Hobbies and Interests
Organize the event
Volunteering
Photography
Traveling
Creative Arts
DIY Projects
Listen to music
Reading
Puzzles
Try something new
Personal Information
Date of Birth: 07/15/94
Nationality: Cambodian
Languages
Khmer
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Operations Executive and Executive Assistant
Golden Tower
10.2024 - Current
Business Development Manager
Realestate.com.kh
07.2023 - 10.2023
Executive Assistant to Shareholder
Cambodian Derivatives Exchange, Prestige Homes and CDX Residence
02.2018 - 05.2023
Teller and Customer Service
PPCBank
08.2017 - 01.2018
Relationship Executive Officer
CANADIA BANK PLC
01.2016 - 08.2016
Receptionist
CANADIA BANK PLC
09.2014 - 01.2016
Chinese Courses Certificate -
Peking University
BACHELOR IN FINANCE AND BANKING -
National University of Management
Year Two in DEPARTMENT OF Chinese -
Institute of Foreign Languages
English Courses Certificate -
Australian Centre for Education (ACE)
HIGH SCHOOL DIPLOMA -
Bak Touk
CHINESE HIGH SCHOOL DIPLOMA -
Leap Kun
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