Vichra Hem
Phnom Penh
Summary
Customer-focused and detail-oriented professional with experience in customer support, client relations, and talent acquisition. Strong background in handling complex inquiries, providing timely solutions, managing customer data, and ensuring great service delivery. Skilled in troubleshooting, communication, and cross-functional collaboration with a proven ability to enhance customer satisfaction. As a Talent Acquisition Specialist, I managed the end-to-end recruitment process, including sourcing candidates, conducting interviews, coordinating with hiring managers, extending job offers, and supporting new hire onboarding. Recognized for strong communication, problem-solving, and stakeholder management skills, with the ability to collaborate effectively across teams and deliver exceptional customer and candidate experiences.
Overview
9
9
years of professional experience
Work History
Senior Customer Relation Officer
CORARL CO., L TD
01.2019 - Current
- Resolved customer complaints and provided effective solutions, ensuring high customer satisfaction.
- Addressed complex client inquiries and issue reports, ensuring timely follow-up and resolution.
- Followed up with customers to ensure issues were resolved and expectations were met.
- Responded to customer inquiries through Fresh chat, Telegram and email with timely, professional support.
- Maintained strong product knowledge to accurately assist customers and answer questions.
- Gathered customer feedback and provided actionable insights to enhance product offerings and service quality.
- Partnered with team members to streamline workflows and elevate overall customer experience.
- Assisted clients with human resource settings and guided them through system setup, ensuring accurate data entry on related platforms.
- Prepared and updated customer feedback analytics to improve service delivery
Talent Acquisition Specialist
S.I.D Co, LTD
01.2018 - 01.2019
- Oversaw recruitment lifecycle from receiving hiring requests to onboarding, ensuring timely placement of qualified candidates.
- Partnered with hiring managers to understand workforce needs and recruitment requirements.
- Sourced and screened qualified candidates through job portals, social media, and referrals.
- Conducted initial phone screenings and assessed candidates' qualifications, experience, and cultural fit.
- Coordinated interviews between candidates and hiring managers, ensuring a smooth recruitment process.
- Gathered and analysed interview feedback to support effective hiring decisions with stakeholders.
- Created and posted job advertisements across multiple recruitment platforms.
- Ensured accurate recruitment records and candidate databases in Applicant Tracking Systems (ATS) for streamlined recruitment processes.
Education
Graduated bachelor degree - General Management
Human Resource University
01-2022
Graduated -
Hun Sen Kong Taneng High School
01-2017
Graduated -
Prek Laev Secondary School
01-2014
Skills
- Customer Support
- Technical Support & Troubleshooting
- Issue Resolution
- Complaint Handling
- Technical support
- Client Support
- Onboarding Support
- Data setup
- Data Analysis
- Feedback analysis
- Microsoft Teams, Freshchat,Telegram, Email, Ticket
- Talent Acquisition
- Recruitment
- Candidate Sourcing
- Employer Branding
- Conflict Resolution
Languages
- Khmer: Fluence
- English: Good
Timeline
Senior Customer Relation Officer
CORARL CO., L TD
01.2019 - Current
Talent Acquisition Specialist
S.I.D Co, LTD
01.2018 - 01.2019
Graduated bachelor degree - General Management
Human Resource University
Graduated -
Hun Sen Kong Taneng High School
Graduated -
Prek Laev Secondary School