Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Veng Daneth

Veng Daneth

Phnom Penh

Summary

The Assistant Manager, Employee Data Management is responsible for overseeing the accuracy, confidentiality, and timely maintenance of employee records in the HR Information System (HRIS). This role ensures data integrity across all HR processes and supports HR operations, reporting, and compliance requirements through effective data management practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager, Employee Data Management

PRINCE BANK PLC
01.2024 - Current
  • Oversee and ensure timely updates of employee information in HRIS (new hires, transfers, promotions, resignations, etc.).
  • Maintain accurate digital and physical employee personnel files in compliance with company policies and labor laws.
  • Monitor and verify data integrity in HR systems, ensuring consistency and correctness across HR modules.
  • Conduct regular audits of HR data and personnel files.
  • Coordinate with IT or system vendors to resolve HRIS issues and implement system enhancements.
  • Support HR audit and compliance reports as required by internal and external authorities.
  • Ensure employee data management complies with company policy, labor law, and data protection regulations.
  • Maintain strict confidentiality and data security standards.
  • Review and streamline HR data processes for better accuracy, efficiency, and user experience.
  • Support automation initiatives and digital transformation projects related to employee data.

Assistant Manager, Knowledge Development & Product Training

PRINCE BANK PLC
01.2021 - 01.2024
  • Design and deliver training programs for new products, systems, policies, and procedures.
  • Identify training needs through consultation with management, audits, and performance reviews.
  • Build an e-learning library and knowledge-sharing platforms.
  • Collaborate with Product, Operations, and Compliance teams to ensure staff fully understand bank products and services.
  • Develop product manuals, quick reference guides, and FAQs for front-line and support teams.
  • Deliver product training workshops for new launches, regulatory updates, or product enhancements.
  • Monitor staff competency on product knowledge through assessments and refresher trainings.
  • Document and maintain standardized operating procedures (SOPs) for banking processes.
  • Work with stakeholders to streamline workflows and ensure compliance with internal policies and NBC regulations.
  • Regularly review and update processes to align with industry best practices and digital initiatives.
  • Support change management by training staff on new systems and processes.
  • Develop and maintain user manuals, process flowcharts, and training materials.
  • Ensure guides are clear, accurate, and user-friendly for staff across all levels.
  • Manage updates to user guides whenever new products, policies, or systems are introduced.

Supervisor Digital Instructional Design

AMRET MFI
01.2017 - 01.2021
  • Design and develop interactive e-learning modules, videos, simulations, quizzes, and microlearning.
  • Apply instructional design principles and adult learning methodologies to enhance training effectiveness.
  • Ensure learning materials are accurate, engaging, and aligned with banking products, policies, and processes.
  • Manage and maintain the LMS content library, ensuring accessibility and smooth user experience.
  • Upload, test, and update digital courses and training resources.
  • Monitor system usage, learner progress, and generate reports for management.
  • Supervise a small team of designers or content developers to deliver digital training projects.
  • Assign tasks, track progress, and ensure on-time completion of digital learning initiatives.
  • Provide coaching and technical guidance on design tools and standards.
  • Review all digital content for clarity, accuracy, functionality, and compliance.
  • Collect learner feedback and training evaluation data to improve course quality.
  • Ensure content meets brand standards and regulatory requirements.
  • Support blended learning programs (classroom + digital) to expand learning reach.
  • Suggest enhancements to improve employee learning engagement and retention.

Senior Training Delivery

AMRET MFI
01.2015 - 01.2017
  • Deliver engaging training sessions on non-credit products for new hires and existing staff.
  • Facilitate workshops, role-plays, and simulations to strengthen product knowledge and sales/service skills.
  • Ensure training aligns with the bank’s policies, processes, and NBC regulations.
  • Develop and update training materials, product manuals, and job aids for non-credit products.
  • Translate product features into easy-to-understand learning content for branch and support staff.
  • Coordinate with Product, Operations, and Compliance teams to ensure content accuracy.
  • Conduct pre- and post-training assessments to measure knowledge improvement.
  • Collect feedback from participants and supervisors to improve training effectiveness.
  • Prepare training reports and recommend solutions to close knowledge gaps.
  • Provide on-the-job coaching and mentoring for branch staff on non-credit product knowledge.
  • Support sales and service teams with refresher sessions on new or updated products.
  • Act as a subject matter expert for non-credit products within the training function.
  • Work closely with product managers, branch managers, and HR to identify training needs.
  • Support blended learning approaches (classroom, e-learning, workshops, digital guides).
  • Contribute to knowledge-sharing initiatives across the bank.

Supervisor Customer Service

AMRET MFI
01.2012 - 01.2015
  • Supervise customer service counters to ensure efficient and professional service.
  • Handle and resolve customer complaints and service escalations promptly.
  • Monitor customer feedback and suggest service improvement initiatives.
  • Promote a customer-centric culture by coaching staff on service excellence.
  • Oversee day-to-day customer transactions (account opening, deposits, withdrawals, remittances, card services, etc.).
  • Ensure compliance with KYC, AML, and NBC regulatory requirements in customer interactions.
  • Verify documents and approve transactions within assigned authority limits.
  • Monitor queue management and allocate staff to ensure service efficiency.
  • Supervise and support customer service officers/tellers in performing their duties.
  • Provide coaching, training, and performance feedback to team members.
  • Prepare staff schedules and ensure adequate coverage during peak hours.
  • Motivate staff to achieve service targets and maintain high morale.
  • Prepare daily/weekly reports on customer service activities and branch performance.
  • Ensure staff adhere to operational risk controls, security, and compliance standards.
  • Report suspicious transactions and escalate non-compliance cases to management.
  • Participate in audits and support corrective actions.

Cashier Branch

AMRET MFI
01.2011 - 01.2012
  • Process customer cash transactions including deposits, withdrawals, payments, and fund transfers.
  • Verify cash, checks, and other instruments for authenticity and accuracy.
  • Maintain cash balances within assigned limits and report discrepancies immediately.
  • Prepare daily cash reconciliation and handover reports.
  • Provide professional and friendly service to all branch customers.
  • Answer customer inquiries related to cash transactions and basic banking services.
  • Direct customers to appropriate staff for complex transactions or services.
  • Adhere to bank policies, procedures, and internal controls in all transactions.
  • Comply with KYC (Know Your Customer), AML (Anti-Money Laundering), and NBC regulatory requirements.
  • Ensure accuracy in transaction posting and documentation.
  • Handle cash carefully to minimize risks of loss, counterfeit, or fraud.
  • Report suspicious transactions or unusual activities to supervisors immediately.

Teller Branch

AMRET MFI
01.2010 - 01.2011
  • Perform cash transactions such as deposits, withdrawals, transfers, remittances, and bill payments.
  • Verify cash, checks, and other negotiable instruments for authenticity and accuracy.
  • Balance cash drawer daily and reconcile any differences in a timely manner.
  • Issue account-related documents (receipts, passbooks, statements) as required.
  • Provide courteous and professional service to all customers.
  • Respond to customer inquiries on banking products, account balances, and transaction processes.
  • Refer customers to appropriate staff for complex services or product inquiries.
  • Adhere strictly to internal policies, operational procedures, and NBC regulations.
  • Ensure full compliance with AML (Anti-Money Laundering), CFT (Combating Financing of Terrorism), and KYC (Know Your Customer) requirements.
  • Maintain confidentiality of customer information at all times.

Education

Bachelor’s Degree -

VANDA institution
Phnom Penh
01.2009

Skills

  • Collaborative teamwork
  • Critical analysis skills
  • Professional ethics
  • Flexible problem-solving
  • Team leadership
  • Clear communication
  • Process improvement focus
  • Creative problem-solving
  • Analytical problem-solving
  • Effective training delivery
  • In-depth product knowledge
  • Ongoing education
  • Cross-functional collaboration
  • Training delivery
  • Product knowledge
  • Coaching individuals
  • Customer service expertise
  • Operational management
  • Team leadership and development
  • Regulatory reporting
  • Detail-oriented accuracy
  • Customer-focused approach
  • Strong ethical standards
  • Regulatory compliance knowledge
  • Collaborative teamwork

Certification

  • Certified Mastering Training Needs Analysis (IBF)
  • Train-the-Trainer Certification (Prince Bank & Amret)
  • Certified Bank Teller (Amret)

Additional Information

Proficient in Microsoft Office Suite, Proficient in Power Point Suite, Strong communication and presentation skills, Experience working with diverse learner populations

Languages

Khmer
English

Timeline

Assistant Manager, Employee Data Management

PRINCE BANK PLC
01.2024 - Current

Assistant Manager, Knowledge Development & Product Training

PRINCE BANK PLC
01.2021 - 01.2024

Supervisor Digital Instructional Design

AMRET MFI
01.2017 - 01.2021

Senior Training Delivery

AMRET MFI
01.2015 - 01.2017

Supervisor Customer Service

AMRET MFI
01.2012 - 01.2015

Cashier Branch

AMRET MFI
01.2011 - 01.2012

Teller Branch

AMRET MFI
01.2010 - 01.2011

Bachelor’s Degree -

VANDA institution

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Veng Daneth