Twahafifwa Hilinganye
Windhoek, Khomas
Summary
Loss Prevention Contract Manager at Forensic Security Solutions with a proven track record in enhancing client relationships and optimizing contract processes. Skilled in effective communication and report writing, I successfully led initiatives that improved client retention and operational compliance, ensuring seamless functionality of CCTV systems and fostering team productivity.
Overview
4
4
years of professional experience
Work History
Contract Manager
Forensic Security Solutions
02.2021 - Current
- Coordinate regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Develop strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Achieve successful contract management processes through liaising with store management and other service providers.
- Collaborate with clients to create and implement strategic plans for loss prevention and with upper management to ensure client retention.
- Submit detailed incident reports as required by clients, accompanied by supporting evidence i.e. CCTV Footage
- Ensure CCTV systems function normally and report technical faults daily.
- Resolving client complaints and inquiries in a timely and professional manner.
- Leading regular team meetings to discuss goals, achievements and productivity benchmarks.
- Investigating risk-related occurrences and presentation of findings.
- Assessing and retraining CCTV Operators monthly to ensure standard client service.
- Taking part in financial stock takes,sales floor inspections and service area checks to ensure compliance.
- Conducting spot checks on receiving, claims and returns procedures.
Education
BBA - Management, Governance And Economics
University of Namibia
Windhoek, Khomas, Namibia04-2029
Diploma in Local Government Studies - Politics, Governance And Law
University of Namibia
Windhoek, Khomas, Namibia10-2024
Skills
- Expertise in Microsoft Office applications
- Effective communication
- Report writing
- Detailed meeting documentation
- Conflict resolution
Languages
English
Advanced (C1)
Afrikaans
Beginner (A1)
Oshiwambo
Advanced (C1)
German
Beginner (A1)
Timeline
Contract Manager
Forensic Security Solutions
02.2021 - Current
BBA - Management, Governance And Economics
University of Namibia
Diploma in Local Government Studies - Politics, Governance And Law
University of Namibia
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