Tsheetheni Maria Erago
Windhoek, Khomas
Summary
Dynamic French Tour Consultant with expertise in market research and supplier negotiation. Strong cultural competence and effective communication skills enhance client support, ensuring memorable travel experiences. Proven ability to foster collaboration and achieve positive outcomes.
Personable and adaptable, well-suited for roles requiring strong interpersonal skills and customer-focused approach. Well-versed in planning and itinerary creation, combined with excellent communication and organizational skills. Capable of crafting memorable travel experiences and ensuring client satisfaction.
Offering strong foundation in customer service and communication, ready to learn and excel in dynamic travel environment. Ready to use and develop these skills in any job role assigned to me.
Overview
3
3
years of professional experience
Work History
French Tour Consultant
Kaza Safari Lodge
10.2024 - 03.2025
- Introduced new destination options based on market demand analysis that led to an increase in bookings.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- communication skills in French and English.
- Understanding the French culture and having knowledge of Namibian tourism regions.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
Receiving Clerk, Stock Controller
Divine Deli Namibia
10.2023 - 10.2024
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
Butchery Assistant
Woermann Brock
10.2021 - 09.2022
- Collaborated with team members to efficiently process, package, and label products for seamless retail display.
- Aided marketing efforts through participation in promotional events such as tastings or demonstrations, showcasing the quality of products available.
- Ensured high quality merchandise by routinely inspecting products for freshness, discarding any subpar items.
- Fostered trust among customers by consistently delivering accurate orders while adhering to requested specifications on cuts or weights of meats.
- Demonstrated versatility by cross-training in various roles within the butchery department, increasing overall efficiency.
Education
Associate of Applied Science - Bachelor of Quantity Surveying
Namibia University of Science And Technology
Windhoek, NamibiaOrganization And Execution of Co Works - Organization And Execution of Construction Works
Loudima Vocational And Technical Training
Congo - Brazzaville06-2019
Skills
- Travel Experience Planning
- Market Research
- Client Support
- Supplier Negotiation Expertise
- Cultural Competence
- Conflict resolution
- Effective Communication
Languages
English
Native or Bilingual
French
Professional Working
Afrikaans
Full Professional
Otjiherero
Professional Working
Oshiwambo
Native or Bilingual
Timeline
French Tour Consultant
Kaza Safari Lodge
10.2024 - 03.2025
Receiving Clerk, Stock Controller
Divine Deli Namibia
10.2023 - 10.2024
Butchery Assistant
Woermann Brock
10.2021 - 09.2022
Associate of Applied Science - Bachelor of Quantity Surveying
Namibia University of Science And Technology
Organization And Execution of Co Works - Organization And Execution of Construction Works
Loudima Vocational And Technical Training
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