Try Chenhai

Project Lead

• Produced quality standards, checklists, report templates, and processes.
• Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Partnered with project team members to identify and quickly address problems.
• Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
• Analyzed financial reporting systems and project schedules to proactively address potential problems.
• Led team of engineers in providing design and engineering solutions to various clients and market sectors.
• Set up and managed team meetings.
• Monitored project progress, identified risks and took corrective action as needed.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Analyzed project performance data to identify areas of improvement.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Identified and immediately resolved issues with network devices.
• Used various statistical methods to analyze data and generate useful business reports.
• Designed and developed analytical data structures.
• Built databases and table structures for web applications.
• Managed database security, development and access of input systems.
• Identified and recommended new ways to save money by streamlining business practices.
• Maintained data dictionary by revising and entering definitions.
• Created and updated database designs and data models.
• Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Wrote code and developed tools and integrations to meet cross-platform user needs.
• Built automation tools and applications to deploy next-generation platforms.
• Automated and implemented system backup and recovery procedures.
• Developed new and improved existing processes and procedures related to maintenance, automation, system testing and functional validation.
• Analyzed and recommended automated solutions for implementing remediation efforts and enforcing remediation through policies, settings and profiles.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

Support Lead

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Used Microsoft Product to create and updated tracking documents.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Deployed software and hardware updates and patches to increase speed and performance.
• Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
• Tested new software and hardware prior to deployment.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Developed efficient and maintainable software according to business objectives and needs of clients.
• Maintained complex technology infrastructure and collaborated with product team to implement new features and strategically plan for future products.
• Used Javascript, SQL and HTML to develop app-solutions.
• Improved and designed monitoring systems to address issues with system stability and quality of data.
• Reviewed code, debugged problems, and corrected issues.
• Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
• Developed unit test cases for testing and automation.
• Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Managed development milestones from initial steps through final delivery.
• Developed functional databases, applications and servers to support websites on back-end.
• Developed and maintained microservices architectures using Docker, Kubernetes and OpenShift.
• Analyzed existing software implementations to identify areas requiring improvement.
• Oversaw and implemented automated build and deployment pipelines.
• Provided software application engineering and maintenance for development lifecycle.