Summary
Overview
Work History
Education
Skills
Accomplishments
Casinogamesexperience
Personal Information
Languages
References
Training
Timeline
Generic
Tony Louw

Tony Louw

Bac Ninh City

Summary

To strengthen my forte in talent acquisition and development and expand into other fields of Gaming Marketing in a result-oriented environment where leaders care, believe and takes pride in their people by listening and walking the talk, Leading with sincerity, humility and courage with strong emphasis on teamwork Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.

Overview

25
25
years of professional experience

Work History

Casino Manager

New World Casino & Hotel
02.2023 - Current
  • Oversaw the strategic management of a casino floor with over 50 table games
  • Managed Leading and mentoring a team of over 300 staff members
  • Lead and guild a team of Managers to ensure the operations personnel complies with all company policies, procedures and directive from Director
  • Developed and maintained monthly reports
  • Monitored the protection of the gaming tables using the help of Surveillance to make sure the integrity of the casino games is being met
  • Worked with Security and Surveillance when dealing with theft and casino evictions
  • Generated daily revenue reports for the Casino showing the revenue in Table Games
  • Acted as a role model for team members and foster teamwork, morale, motivation, and Initiates and maintains open communication with subordinates, employees, management, and other departments
  • Trained and taught employees on new games and instruct on new procedures
  • Responsible for marketing and promotions in a very competitive market to reach revenue goals
  • Employed hiring, orientation, and training
  • Grants complimentary services to high limit players, according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
  • Oversees the development of daily schedule to ensure adequate staffing levels for pit and floor operations

Director Casino Operations

Heng Sheng Grp ( Cty VHP)
04.2019 - 02.2023
  • Taking over of the Casino operation
  • Strategic planning and managing of the overall Casino Gaming Operation
  • Lead and guild a team of Managers to ensure the operations personnel complies with all company policies, procedures and directive from Director
  • Manpower Planning, Recruiting & Prepare Training Program
  • Draft promotional program for the gaming to promote the casino clientele
  • Keep statistics in gaming department to ensure that all games operate productively and profitable
  • Monitoring to make new improvement to prevent malpractice, stealing, irregularities and deficiencies
  • Overseeing and ensuring the efficiency of the gaming floor and slot Operations
  • Follow up on players complaints and making major gaming floor decisions
  • To provide motivation and proper guidance to all level of gaming employees
  • To deal with Junket operator to bring in players
  • To plan for all gaming equipment and various need for moving to a new site
  • Draft promotional program for the gaming to promote the casino clientele
  • Keep statistics in gaming department to ensure that all games operate productively and profitable
  • Monitoring to make new improvement to prevent malpractice, stealing, irregularities and deficiencies
  • Overseeing and ensuring the efficiency of the gaming floor and slot Operations
  • Follow up on players complaints and making major gaming floor decisions

Tables Operations Manager

Silver Heritage Group
08.2013 - 03.2019
  • Formulates and administers departmental policies and activities, and develops realistic short and long-term goals and objectives for the department in alignment with those of the property
  • Maintains general management of all Table Games operations
  • Reviews analyses of operations, costs, and forecast data to determine department organizational progress toward stated goals and objectives
  • Reviews, and approves, as appropriate, recommendations and suggestions to hire, transfer, suspend, terminate, recall, promote, discharge, evaluate, assign, train, develop, reward or discipline all employees in the department, as necessary
  • Maintains appropriate department staffing levels
  • Confers with General Manager to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions
  • Serves as a member of the Operations Committee, attending weekly status meetings
  • Implements, designs, and monitors all department training programs and seminars, Approves large credit extensions if applicable
  • Directed at developing and enhancing employee skills
  • Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies, and procedures
  • Regularly reviews and evaluates Table Games departmental performance, working through shift managers to take appropriate steps in resolving unsatisfactory results or conditions
  • Develops and participates in special projects as requested by the General Manager

Pit Manager

Naga World Casino
02.2013 - 08.2013
  • Managed the operation of 20 to 40 tables in one section of the gaming floor
  • To provide and maintain an appropriate environment throughout the Gaming area of the Casino to ensure that patrons are able to enjoy the leisure facilities of the Casino
  • To ensure an adequate level of competent staff throughout the operational areas of the Gaming floor
  • To ensure that all activities of staff and patrons fall within the policies and rules of the Casino
  • Observing and reporting of any irregularities to the Operations Managers Prominently participating in pre-opening and set up progress including training to new recruited staff
  • To maintain the security and control of payout procedures including random link jackpots in line with Casino policies and procedures

Casino Operations Manager

Ha Tien Vegas Casino Resort
09.2010 - 12.2012
  • Oversee the whole operations in the absence of Casino Manager to ensure all related matter is well organized
  • Instrumental with Implementing Procedures for Vietnamese tables fun Games and run the Games at a profit for the company
  • Be a participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
  • Ensure that Supervisors and staff have the necessary information and resources including online betting operations
  • Managing the operation of gaming floor, in particular the Tables Games Department
  • My responsibilities included floor management, resolving conflicts, game analysis, gaming reports, communicating information to staff and patrons, floor configuration, scheduling high end gaming and player development
  • Ensuring that the casino makes money and operates at a profit
  • Solid ability to maintain extreme confidentiality, work independently and be proactive
  • Executed daily operations of 76 gaming tables (Main hall 45table and VIP 31)
  • Have complete knowledge of and responsibility for all investigations and assist with the research required for variance, income control, surveillance and all other procedures as outlined in the Internal Control procedures
  • Monitored and improved gaming procedure that prevented malpractice and cheating on table games
  • Assisted in customer loyalty program that increased the number of visits of players to the casino
  • Manpower Planning, Recruiting & Prepare Training Program
  • Compile Statistics and Flash reports
  • Start to prepare updated necessary documents and paperwork as well as daily/Monthly reporting to Casino Operation Manager and Board of Director
  • Conducted Table Games and Casino Management Training for new Casino Pit Managers TMS Casino Management Systems software

Casino Tables Shift Manager

Royal International Casino & Hotel
08.2007 - 08.2010
  • Overall operation of all gaming activity for assigned shift
  • Responsible for live games and, in the absence of the slot manager, electronic gaming device compliance with policies and procedures
  • In the absence of the casino manager, assumes responsibilities for the entire casino operation
  • Approve the hiring and termination of casino personnel under Casino Manager direction
  • Review table game reports, including monitoring percentage holds fluctuation
  • Executed daily operations of 30 gaming tables 70 slots
  • Was Instrumental in changing junket rolling procedure that reduced number of fills and credits done during a game to improve Baccarat game pace
  • Assisted in drafting our first customer loyalty program that increased the number of visits of players to the casino
  • Expert knowledge on Local labor Law, hired and Supervised 350 employees and scheduled working hours

Casino Tables Inspector/ Dealer

Emperor Palace Casino & Hotel
03.1999 - 11.2002
  • As a Rating Inspector, responsible for checking the player’s membership card on each table, to ensure that players will get the accurate points due for them
  • Provided prompt, courteous, and accurate dealing for the customers as well maintaining the security of money and gaming chips
  • Have a genuine interest in helping customers be presentable, polite and friendly
  • Exchange paper currency for playing chips or coin money
  • Pay winnings and collect losing bets as established by the rules and procedures of a specific game
  • Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack
  • Conduct gambling games such as Poker, roulette, cards games, Tai Sai and following all applicable rules and regulations
  • Check to ensure that all players have placed bets before play begins
  • Stand behind a gaming table and deal the appropriate number of cards to each player
  • Ensure dealing duties of the Dealers / Croupiers are performed at the highest standard

Education

General education High School

Reiger Park Secondary School
Johannesburg, South Africa

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Skills

Expert organizational skills

Accomplishments

  • Ha Tien Vegas Casino Resort: Help to upgrade the Tables and Slots procedure manuals as well as initiating and writing a new company employee disciplinary Guidelines
  • Silver Heritage Vietnam: Certification from CEO for performance Bonus 2015 and 2017

Casinogamesexperience

  • THREE CARDS POKER
  • TIGER DRAGON
  • CASINO WAR
  • FANTAN
  • CARIBBEAN STUD POKER
  • PAI-COW POKER
  • BLACK JACK
  • AMERICAN ROULETTE
  • BACCARAT/PUNTO BANCO
  • Viet Nam Game(Bai Buu)
  • Viet Nam Game(Ngau Ham)
  • Niu Niu

Personal Information

Date of Birth: 12/02/78

Languages

English
Afrikaans
Vietnamese

References

  • Mr. Kevin Gail, kevgale1@aol.com, Director Casino Tables Department Genting Casinos Resorts UKs
  • Mr. Phil Harper, pharper@telkomsa.net, Director Casino Tables Department, Emperor Palace Casino
  • Mr. Shaun Thomsen, thomsensg@gmail.com, EX Chief Gaming Officer at Thunderbird Resorts
  • Mr. Paul Simmons, pauls.simmons@platinum-entertainment.org, Chief Gaming Officer at Platinum Entertainment Ltd

Training

  • Club Operations Training and Development Course (Emperiors Palace Casino Resort, South Africa)
  • Customer Service Training Course (Emperiors Palace Casino Resort, South Africa)
  • Us and Uk Foreign Corruption Practices Act (Hill & Associates)

Timeline

Casino Manager

New World Casino & Hotel
02.2023 - Current

Director Casino Operations

Heng Sheng Grp ( Cty VHP)
04.2019 - 02.2023

Tables Operations Manager

Silver Heritage Group
08.2013 - 03.2019

Pit Manager

Naga World Casino
02.2013 - 08.2013

Casino Operations Manager

Ha Tien Vegas Casino Resort
09.2010 - 12.2012

Casino Tables Shift Manager

Royal International Casino & Hotel
08.2007 - 08.2010

Casino Tables Inspector/ Dealer

Emperor Palace Casino & Hotel
03.1999 - 11.2002

General education High School

Reiger Park Secondary School

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Tony Louw