Highly organized Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership have resulted in improved operational efficiency in previous roles. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organizational goals.
Overview
18
18
years of professional experience
Work History
HR-BP/Admin Manager
ROSE PLASTICS CAMBODIA CO., LTD
06.2022 - 07.2023
Company Overview: PVC Pipe and HDPE Manufacturing)
Developed and implemented administrative procedures to maximize efficiency.
Created and maintained filing systems for employee records, financial reports, and other documents.
Coordinated with executive staff to ensure deadlines were met in a timely manner.
Organized meetings between executives and outside vendors or clients.
Oversaw the maintenance of office equipment, supplies, and facilities.
Interpreted company policies and procedures for employees at all levels of the organization.
Assisted in the recruitment process by reviewing resumes and conducting interviews.
Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
Developed training materials for new hires on how to use office equipment efficiently.
Reviewed contracts prior to signing them in order to protect the interests of the organization.
Monitored office inventory to maintain supply levels.
Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
Conducted staff performance evaluations to monitor progress and individual skills.
FKR & Compliance Manager
HONG CEN MAX LEATHER PRODUCTS CO., LTD
10.2020 - 12.2022
Company Overview: (Belt & Bag Production Factory)
Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
Monitored changes in relevant legislation and adjusted operations accordingly.
Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
Provided guidance on complex regulatory issues to senior management and other departments.
Developed risk assessments to evaluate potential impact of new initiatives or processes.
Maintained detailed records of all compliance related activities.
Performed research on current industry trends and developments in order to remain up-to-date on best practices.
Provided support in developing strategies for mitigating risks associated with non-compliance.
Assisted with investigations into allegations of fraud or misconduct within the organization.
Participated in industry forums and conferences related to compliance topics.
Completed internal and external audits according to established procedures.
Reviewed customer issues, company processes and other operational areas to check compliance.
Kept close eye on key performance indicators for food safety and reported on metrics to identify concerns.
HR/Admin Manager/Production Management Support
FABRIC'S ARTS FACTORY
01.2018 - 01.2020
Company Overview: (Bag Production Factory)
Developed and implemented administrative procedures to maximize efficiency.
Created and maintained filing systems for employee records, financial reports, and other documents.
Interpreted company policies and procedures for employees at all levels of the organization.
Provided support to departmental managers in the development of project plans and initiatives.
Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
Analyzed existing workflows within departments in order to identify areas where improvements could be made.
Managed purchase requisitions and approvals for all department equipment and supplies.
Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Monitored office supplies to replenish needed inventory before depletion.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Restaurant Manager
Royal-In Hotel
01.2015 - 01.2018
Company Overview: (Food & Beverage)
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Created new menu items based on customer feedback and industry trends.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Interpreter/Translator
Context Translation Company
01.2012 - 01.2015
Assisted in the interpretation of medical documents, including patient records and discharge summaries.
Provided simultaneous translation services for conferences, meetings, seminars and interviews.
Translated written texts from one language to another accurately and efficiently.
Facilitated communication between non-English speaking patients and healthcare providers.
Interpreted verbal conversations between individuals with limited English proficiency.
Edited translated materials for accuracy and consistency prior to publication or distribution.
Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
Interpreted conference calls and other workplace communications in real-time.
Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
Proofread, edited and revised translated documents.
Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
Project Officer
Japan International Centre for the Rights of the Child (C-Rights)
01.2010 - 01.2012
Company Overview: (International Organization)
Developed and implemented project management plans to ensure successful delivery of projects.
Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
Prepared reports on the status of projects to stakeholders in a timely manner.
Advised on resource needs based on scope of work defined in the project plan.
Conducted post-project reviews to identify areas for improvement in future initiatives.
Documented lessons learned from completed projects for use by other teams or departments.
Maintained close connection with project personnel to quickly identify and resolve problems.
Interpreter/Translator
Context Translation Company
01.2008 - 01.2010
Working as an Interpreter/Translator, with interpretation and translation job both local and international standard level for Context Translation Company, with specialization in document and general oral work
Khmer (Private) Tutor
01.2006 - 01.2008
Company Overview: (Private and Part time class)
Working as Khmer (Private) Tutor for the provision/training of Khmer language to foreigners both writing and speaking classes
(Private and Part time class)
English Teacher
Asia Euro Institute
01.2006 - 01.2008
Company Overview: (General English Programme)
Working as an English Teacher at Asia Euro Institute and other private centres
(General English Programme)
Education
BACHELOR of Management - International Master Program in International Relation
National University of Management (NUM)
Phnom Penh, CAMBODIA
01.2010
BACHELOR of Education - Degree in Arts, Humanity and English Languages, Educational Science and Languages (TEFL) in English
Asia Euro University (AEU)
Phnom Penh, CAMBODIA
01.2008
Certificate of High Diploma of English - English Literature (Translation course)
Asia Euro Institute (AEI)
Phnom Penh, CAMBODIA
01.2004
High School & Secondary School -
Srey Santhor High School
Kompong Cham province
01.2003
Skills
Office Operation
Policy and procedure modification
Documentation and control
Employee onboarding
Administrative support
HR support
Employee development
Staff management
Hiring and training
Document control
Presentation design
Developing policies and procedures
Performance evaluations
Human resources
Verbal and written communication
Training and coaching
Policy development
Trainingandawards
2016-2020, General operation for Production Management, Fabric's Arts Factory
2021, Goods quality control in QC leadership, AIRSUN LEATHER GOODS
2021, Compliance Manager & Director Assistant/Liaison Officer, Kennetex International (Cambodia) Co., Ltd
2012-2015, OSH Training (Occupational Safety & Health), International Labour Organization (ILO)
2012-2015, Negotiation Skills, International Labour Organization