THUON NARAK
Apply For: HOSTES AGENT
Phnom Penh
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Friendly and empathetic with ex
cellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Core Team Leader
Cambodian Living Arts
02.2020 - 07.2024
- Identified opportunities for process improvement, leading to reduced costs and increased efficiency within the core team.
- Reduced project completion times by streamlining communication channels and fostering a collaborative work environment.
- Coordinated cross-functional teams to achieve shared goals, promoting synergy and effective resource allocation.
- Developed team members'' skills through personalized coaching, resulting in increased job satisfaction and overall performance.
Front Desk Manager
SOKHA HOTEL
01.2022 - 03.2024
- Greeted and assisted guests with check-ins, check-outs, and inquiries, ensuring a professional and welcoming environment
- Managed phone calls, and in-person inquiries, providing accurate information and assistance
- Coordinated to ensure seamless service for clients and guests
- Resolved customer concerns professionally and efficiently, maintaining high customer satisfaction
- Maintained a clean and organized reception area to create a positive first impression
- Developed strong communication, organizational, and customer service skills
- Gained valuable skills in multitasking, problem-solving, and customer relationship management
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
Education
High school -
Soramrit
bachelor degree - Law
University of law and economic
01.2017 - 01.2022
Skills
Certification
Bachelor degree
Personal Information
Strong organizational and multitasking skills
• Excellent customer service and conflict resolution abilities
• Professional and approachable demeanor, even in high-pressure situations
• Team player with the ability to work efficiently in a dynamic environment
• Hobbies and Interests:
• Traveling: Passionate about experiencing new cultures and meeting people from diverse backgrounds.
• Public Speaking: Actively involved in public speaking to improve communication skills and confidence.
More about me
Telegram 0885702447
Facebook IG: Rak Boran
Timeline
Bachelor degree
03-2025
Project Management Professional (PMP) - Project Management Institute.
03-2025
Front Desk Manager
SOKHA HOTEL
01.2022 - 03.2024
Core Team Leader
Cambodian Living Arts
02.2020 - 07.2024
bachelor degree - Law
University of law and economic
01.2017 - 01.2022
High school -
Soramrit
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