Thim Kakada
Phnom Penh
Summary
Dynamic workforce planner with proven adaptability and exceptional communication skills, honed at NagaWorld. Excelled in enhancing employee relations and optimizing time management, achieving significant improvements in attendance reporting accuracy. Skilled in customer service, demonstrated through impactful passenger support at Aplus Consulting. Brings a blend of teamwork and strategic planning to drive organizational success.
Overview
10
10
years of professional experience
Work History
Workforce Planner
NagaWorld
Phnom Penh
2023.03 - 2025.01
- Prepare the attendance list for staff (check-in).
- Daily attendance verification reporting for all departments.
- Monthly thump print incident reports for departments.
- Prepares daily and weekly attendance verification reports.
- Handled all schedule-related requests, including PTO, shift swaps, and overtime.
- Coordinated with the human resources team regarding new hire orientation programs and onboarding activities.
- Organized employee directories and updated individual contact information.
- Process the staff allotment on a daily (shift-by-shift) basis.
Passenger Service Assistant
Aplus Consulting
Phnom Penh
2019.10 - 2023.02
- Providing information and assistance regarding schedules and gate locations.
- Delivering high levels of customer service to passengers, and those traveling through the airport.
- Assisting disabled passengers with special needs, providing support as needed during their journey.
- Monitoring and managing passenger flow to ensure timely boarding.
- Ensure the safety and security of passengers.
Customer Service
Smart Axiata
Phnom Penh
2015.07 - 2019.02
Education
Bachelor of Arts - Hospitality And Tourism Management
Asia Euro University
Phnom Penh2020-12
High School Diploma -
Promol Prom
Prey Veng 2015-09
Skills
- Communication skills
- Adaptability
- Customer service
- Teamwork
- Time management
- Employee relations
Languages
Khmer
First Language
English
Intermediate (B1)
B1
PERSONAL BACKGROUND
Date of birth : O2 September, 1996
Place of Birth : Prey Run village, Preah Sdach commune, Preah Sdach district, Prey Veng province.
Mobile : (+855) 87 425 050
E-mail : kakdathoem777@gmail.com
Address : Trong Moan village, Sangkat Ou Baek K’am, Khan Sen Sok, Phnom Penh.
HOBBIE
Reading books, newspapers, listeningto podcasts, playing sports, and go shopping, etc.
REFERENCES
Mr. Seng Solyda : Principle of Athletic at International Hope School.
Tel: (+855) 15 556 530
Mr. Saing Chanthou : Professor Tourism and Hospitality Management
Tel: (+855) 96 955 5967/ 17 555 967
Dr. Chhim Phanna : Tourism Management Specialist at RAC
Tel: (+855) 12 899 716
Timeline
Workforce Planner
NagaWorld
2023.03 - 2025.01
Passenger Service Assistant
Aplus Consulting
2019.10 - 2023.02
Customer Service
Smart Axiata
2015.07 - 2019.02
Bachelor of Arts - Hospitality And Tourism Management
Asia Euro University
High School Diploma -
Promol Prom