Thida KEA

HR & Admin Strategy Planning [HRBP]

• Led company organization structuring, fostering efficient hierarchies
• Designed SOPs, internal policies, and regulations
• Developed and implemented HR & Admin strategies aligned with business goals and industry standards
• Provided support to startup companies in establishing operational procedures
• Expert in HRBP with COE framework, adept at driving organizational change
• Proactively forecasted workforce requirements and oversaw recruitment, talent acquisition, development, and succession planning
• Collaborated with management to address HR needs and align initiatives with business objectives

Compensation and Benefits

• Planned annual HR & office budgets, including business trips and related expenses
• Managed payroll and NSSF monthly for stores' partners and office staffs
• Managed compensation and benefits programs for competitiveness and compliance
• Conducted salary benchmarking and analysis for fair practices
• Acted as C&B subject matter expert, provided training and stayed updating on industry trends
• Developed communication materials and employee handbooks

HR Compliance

• Handled all internal and external audits.
• Addressed all compliance issues and requirements from MLVT and FWCMS
• Registered the enterprise with MLVT and NSSF
• Requested quotas for Cambodian and expat partners
• Requested and renewed work permits for Cambodia and expat partners
• Developed employee handbook and internal company regulations based on company needs

Talent Management

• Developed, monitored, and enhanced talent acquisition strategies
• Managed end-to-end recruitment process and employee retention initiatives
• Collaborated with hiring managers to define job requirements and create accurate descriptions
• Led recruitment projects to enhance efficiency and quality
• Utilized online and offline channels for candidate sourcing and engagement
• Cultivated relationships with schools and universities for talent sourcing
• Innovated recruitment processes for efficiency and cost-effectiveness
• Maintained recruitment database for current and future needs

Employee Relations and Engagement

• Fostered a positive work environment by promoting employee engagement, recognition, and communication initiatives
• Provided guidance on employee relations and corrective action matters, reducing turnover rates
• Handled employee relations issues, conducted investigations, and ensured compliance with labor laws and company regulations
• Provided guidance and support to employees and managers on HR policies, procedures, and employment regulations
• Collaborated with leadership to enforce HR policies and ensure compliance with employment laws

Performance Management

• Designed and implemented performance management programs, including goal setting, performance appraisals, and feedback processes
• Trained managers on performance management techniques and provided guidance on addressing performance issues
• Collaborated, prepared, and presented specific strategies for learning & development and performance management
• Designed and assisted each line manager to set and achieve KPIs and OKRs for each team
• Developed and implemented strategies to improve employee productivity, engagement, and overall performance

Training and Development

• Identified training and development needs across the organization and design training programs to enhance employee skills and competencies internal and outsourcing
• Implemented training initiatives on topics such as compliance, diversity and inclusion, leadership development, company culture, mission and vision and safety
• Supported career path development and succession planning initiatives to ensure a pipeline of talent for key positions leadership

Administrative

• Collaborated with cross-functional teams to address administrative needs and support operations
• Supervised administrative activities, including maintenance, supplies, and vendor relationships
• Maintained office facilities for a safe and comfortable environment
• Coordinated office space allocation and renovation
• Ensured compliance with health and safety regulations
• Coordinated employee travel arrangements, including logistics and visas
• Managed statutory insurance procedures for employees
• Coordinated office and restaurant projects for timely implementation
• Ensured regulatory compliance and maintained records for all branches
• Developed procurement processes for cost-effective acquisition
• Maintained inventory and negotiated with suppliers for favorable terms

Accounting

• Controlled petty cash and prepared petty cash reports, requesting replenishment as needed
• Checked financial and tax reports from outsourcing accounting firms
• Managed and oversaw purchase and expenditure inventory
• Ensured all accounting transaction records were maintained in compliance with accepted policies and procedures
• Checked and verified monthly expense statements from suppliers
• Processed payments to suppliers by checking supporting documents and preparing payment vouchers
• Registered, processed payments, and resolved issues for utilities (phone, internet, electricity, water), laundry, security, etc
• Supported ACCT and cash handling communication on-site and connected with VN ACCT and the Country Director
• Worked closely with other departments, suppliers, and checkers to process payments smoothly

Legal

• Communicated with all Ministries
• Registered and processed licenses for related Ministries to ensure compliance for company interactions with local authorities where required
• Planned and ensured regulatory compliance, tracking and maintaining statutory records for all branches
• Managed applicable licenses, permits, and approvals, including their validity and/or expiry dates, and measures required to obtain or renew them, such as fire safety permits, business licenses, environmental inspection scheme registrations, and insurances

Other Task Support

• Hunted and investigated locations for new store openings based on business plan duration targets
• Communicated with landlords and location authorities for store reconstruction and innovation
• Prepared all processes for opening to ensure compliance with the law
• Created and translated FB content
• Provided other support to ensure the successful opening of the startup company, as assigned by the Country Director

Internal Admin and HR’s Key Responsible & Tasks

Payroll and Employee Management

• Handled all payroll processes for 3 companies
• Conducted payroll and payslip management for all staff
• Managed employee database system and files
• Handled staff benefits and compensation updates and reports
• Provided accurate and timely information to employees
• Processed employee requests and provided information
• Tracked employee attendance and assisted with salary calculations

Recruitment and Onboarding

• Overseen recruitment process, compensation, benefits, and employee relations
• Conducted new employee orientation and ensured compliance with labor laws and regulations
• Notified existing staff of internal opportunities
• Collaborated with department managers for performance reviews and salary adjustments

Administration and Compliance

• Issued and monitored personnel administrative letters
• Coordinated correspondence with other departments/offices
• Managed stock controlling and fixed asset management
• Stayed updated on relevant labor regulations and tax requirements
• Prepared monthly reports and documents for auditing
• Planned annual event calendar and updated internal memos
• Translated All Contract and Content from KhmerEnglish & vice versa

Team Supervision and Development

• Supervised the admin and HR team, setting policies and mentoring staffs
• Led the admin and HR team to meet department and company objectives
• Developed and implemented employee relations programs and social activities
• Supervised cleaner and security teams to ensure a comfortable environment

Support and Miscellaneous

• Provided other support to ensure the successful operation of the department as assigned by the Admin and HR Manager
• Handled problem-solving, conflict resolution, and budget management

External Cambodia Labor Law Service

• Prepared the costed price and quotation for Cambodia Labor Law Compliance Service
• Responsible for Labor Law Compliance Application Procedure with Clients

• Company Overview: (Online Product Delivery Shop)
• Legal & Internal Contract Translation KhmerEnglish & vice versa
• Set up Employee Handbook
• Set up Employment Contract
• Managed all HR systems
• Consulted about Cambodia Labor Law Compliance
• Managed the recruitment process
• Responded the tasks related to compensate and benefits for all the staffs
• Translated product list and employment contract
• Human Resource Cared
• Conflicted Resolution
• Assisted to CEO when needed
• Others consulting questions
• (Online Product Delivery Shop)