Em Tan
Battambang ,Cambodia
Summary
Results-driven Casino Operations Supervisor with 6+ years of progressive experience across dealer inspection, surveillance (CCTV), and operations management in high-volume casino environments. Skilled in sports betting settlement, quality control, and cross-functional coordination, with a track record of improving gaming pace, strengthening security protocols, and elevating player satisfaction. Known for sharp mathematical acumen, fast and accurate decision-making under pressure, and the ability to lead and train teams while maintaining strict compliance with SOPs. Strong multitasker with excellent communication, coaching, and planning abilities.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Operations Supervisor
SBOBET
Poipet
03.2024 - Current
- Lead daily operations and oversee team performance to ensure efficient, accurate, and timely service delivery
- Train and develop team members on procedures, systems, and performance standards to build a consistent, high-performing team
- Manage sports betting settlement and result verification across multiple sports and market types
- Conduct quality control and resolve operational discrepancies, settlement errors, and technical issues
- Coordinate with cross-functional teams and third-party providers to resolve operational and data-related issues
- Monitor team performance, productivity, accuracy, attendance, and SOP compliance
- Coach and support team members to improve performance, consistency, and operational standards
- Identify recurring issues and implement corrective actions to strengthen processes and minimize errors
CCTV Operator
Banlem Dragon
Battambang
02.2022 - 02.2024
- Monitored CCTV systems across the casino to protect customers, staff, and company assets
- Observed gaming tables and casino areas to detect suspicious activity, rule violations, and security incidents
- Reviewed recorded footage to investigate incidents and support management and security teams
- Coordinated with security and casino management during incidents and emergencies
Dealer Inspector (DI)
Banlem Dragon
Battambang
05.2020 - 01.2022
- Monitored dealers and inspected gaming tables to ensure compliance with casino rules, procedures, and company standards
- Identified and reported irregularities, errors, and potential violations to management
- Trained and guided dealers on proper procedures, customer service, and game handling
- Assisted with resolving disputes and maintaining smooth operations on the gaming floor
Education
Secondary School Certificate -
Preah Monivong
Battambang08-2016
Skills
- Team leadership & training
- Table management
- Accurate payouts
- Customer service
- Perceptiveness
- Flexible schedule
- Quality control
- SOP compliance
- Computer literacy / general software use
Languages
Cambodian
First Language
English
Intermediate (B1)
B1
Thai
Beginner (A1)
A1
Korean
Beginner (A1)
A1
Timeline
Operations Supervisor
SBOBET
03.2024 - Current
CCTV Operator
Banlem Dragon
02.2022 - 02.2024
Dealer Inspector (DI)
Banlem Dragon
05.2020 - 01.2022
Secondary School Certificate -
Preah Monivong