TAK MANIN
Phnom Penh,Cambodia
Summary
Hospitality and operations professional with strengths in reservations management, team supervision, customer service, and daily business administration. Known for maintaining accurate records, coordinating guest requests, controlling inventory, and handling budgeting and pricing tasks that support efficient service delivery.
Overview
11
11
years of professional experience
Work History
Founder & Small Business Operator
Independent Brands (Sandwich Hee)
09.2024 - 09.2026
- Launched breakfast venture brand in September 2024, establishing market presence.
- Expanded product offering into a sandwich breakfast brand within 3 months.
- Oversaw daily budgeting processes to ensure financial accuracy., raw material purchasing, menu pricing, and inventory.
- Designed breakfast menu with balanced nutrition and efficient prep routines for peaks.
- Prepared fresh sandwiches and balanced bowls daily, ensuring consistent quality for service.
RESERVATION SUPERVISOR
LUXCITY HOTEL & APARTMENT
Phnom Penh
07.2022 - 08.2024
- Supervised daily reservations and coached reservation agents to enhance team performance.
- Managed room availability, rates, and restrictions in PMS to optimise guest satisfaction.
- Handled complex reservations, VIP requests, and guest enquiries.
- Checked bookings, special requests, and billing details for accuracy.
- Managed coordination of bookings with travel agencies and corporate clients. with travel agencies, corporate clients, and OTAs.
- Communicated VIP updates and group arrival details to Front Office and Sales teams for seamless operations., group, and arrival updates with Front Office and Sales.
- Monitored calls and emails to maintain service standards.
- Built relationships with repeat guests through personalised service.
Reservation & Guest Service Supervisor
BAITONG HOTEL & RESORT PHNOM PENH
Phnom Penh
10.2019 - 06.2022
- Managed and oversaw reservation department bookings using efficient booking processes and accurate records.
- Monitored room availability and rates to optimise inventory and revenue generation.
- Handled guest inquiries and reservations across phone, email, and online channels professionally.
- Resolved reservation issues promptly to maintain guest satisfaction and smooth stays.
- Developed and implemented strategies to maximise occupancy and promote hotel packages and specials.
- Oversaw staff shift scheduling to guarantee optimal coverage during peak times.
- Developed and implemented standards and procedures to guide staff activities.
- Managed inventory to ensure necessary parts and equipment were available to keep required parts and equipment available.
- Oversaw inventory management, ensuring availability of necessary parts and equipment.
Reservation & Call Center Agent
THE BRIDGE HOTEL
Phnom Penh
08.2018 - 09.2019
- Enhanced guest satisfaction through prompt resolution of reservation and accommodation enquiries.
- Optimised booking outcomes by aligning guest preferences with available options and hotel policies.
- Increased revenue opportunities by recommending rooms, amenities, and relevant packages.
- Minimised booking errors by maintaining accurate and current reservation records.
- Enhanced guest planning by sharing current promotions, packages, and special events.
- Strengthened service continuity by completing administrative duties, including emails and reports.
- Protected cash handling by processing payments securely under all financial procedures.
F&B Server & Front Office Agent
HOTEL CAMBODIANA
Phnom Penh
03.2017 - 07.2018
- Provided F&B service and handled guest orders.
- Managed payments and prepared accurate bills.
- Assisted with check-in, check-out, and reservations.
- Welcomed guests and handled requests professionally.
- Coordinated with housekeeping and maintained records.
Cashier
PACIFIC DRINK SHOP
Phnom Penh
02.2016 - 03.2017
- Handled cash, card payments, and daily transactions.
- Processed sales, refunds, and exchanges accurately.
- Maintained accurate pricing and transaction records.
- Welcomed customers and maintained a clean checkout area.
Education
Proficiency in English Language -
INSTITUTE FOREIGN LANGUAGE
Phnom Penh04-2016
General Education -
BAK TUK HIGH SCHOOL
Phnom Penh03-2015
Skills
- Microsoft Excel
- Microsoft Office
- Customer Service
- Computer Skills
- Leadership Skills
- Staff Development
- Adaptability
- Communication Skills
Hobbies
Reading & Travel
References
Mr.Sibon, Ung, Operation Manager, +855 99 578 234, BAITONG HOTEL & RESORT PHNOM PENH
Timeline
Founder & Small Business Operator
Independent Brands (Sandwich Hee)
09.2024 - 09.2026
RESERVATION SUPERVISOR
LUXCITY HOTEL & APARTMENT
07.2022 - 08.2024
Reservation & Guest Service Supervisor
BAITONG HOTEL & RESORT PHNOM PENH
10.2019 - 06.2022
Reservation & Call Center Agent
THE BRIDGE HOTEL
08.2018 - 09.2019
F&B Server & Front Office Agent
HOTEL CAMBODIANA
03.2017 - 07.2018
Cashier
PACIFIC DRINK SHOP
02.2016 - 03.2017
Proficiency in English Language -
INSTITUTE FOREIGN LANGUAGE
General Education -
BAK TUK HIGH SCHOOL