Sunny Kumar Sharma
Jamshedpur,Jharkhand
Summary
Detail-focused Quality Assurance and Quality Control Executive known for high productivity and efficient task completion. Specialized in risk management, compliance monitoring, and process improvement strategies. Key soft skills include strong analytical abilities, effective communication, and problem-solving skills, ensuring excellence in maintaining quality standards.
Overview
6
6
years of professional experience
Work History
Quality Assurance and Quality Control Executive
Sv solutions
Cambodia, Sihanoukville
07.2022 - Current
- Assisted customers support with technical issues on a wide range of products and services via live quality performance.
- Resolved customer support inquiries efficiently and effectively within the provided timeframe.
- Provided timely, accurate and professional customer service to all clients.
- Quality of chats , how to improvise the markets through sales
Associate
THE ALCOR HOTEL
Jamshedpur, India
10.2021 - 06.2022
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
Industrial Exposure Training
HARD ROCK HOTEL
Goa, India
06.2019 - 11.2019
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
On the Job Training
INDISMART HOTEL SALT LAKE
Kolkata, India
01.2019 - 03.2019
- Developed and implemented training programs for new hires.
- Evaluated effectiveness of training techniques and courses.
Education
Bachelor of Arts - International Hospitality Administration
International Institute of Hotel Management
01.2021
High School Diploma -
Baldwin farm area high school
04-2018
High School Diploma -
Kerala public school
04-2015
Bachelor - Tourism Studies
IGNOU at IIHM Kolkata
Skills
- Clear and concise communication skills
- Customer complaint handling
- [Software] expert
- Excellent command of Microsoft Office
- Developer as IT (Coding, CMD, )
- Advertising and marketing
- Email Marketing
Hobbies and Interests
- Technology skills [Software handling]
- Fashion and Trends
- Barista
- Cooking
- Study of wines
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge.
Personal Information
- Passport Number: U8277889
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
First Language
Hindi
Upper Intermediate
B2
Bengali
Beginner
A1
Punjabi
Beginner
A1
Marathi
Beginner
A1
Timeline
Quality Assurance and Quality Control Executive
Sv solutions
07.2022 - Current
Associate
THE ALCOR HOTEL
10.2021 - 06.2022
Industrial Exposure Training
HARD ROCK HOTEL
06.2019 - 11.2019
On the Job Training
INDISMART HOTEL SALT LAKE
01.2019 - 03.2019
Bachelor of Arts - International Hospitality Administration
International Institute of Hotel Management
High School Diploma -
Baldwin farm area high school
High School Diploma -
Kerala public school
Bachelor - Tourism Studies
IGNOU at IIHM Kolkata