Freelance Writing
Sovannara Hun
Student
Phnom Penh
Summary
Dedicated professional skilled in customer service and cash handling. Proven ability to enhance customer experiences and address needs efficiently.
Results-oriented cashier and barista with a strong focus on integrity and time management. Experienced in training team members and streamlining processes to improve customer satisfaction and operational efficiency.
Empathetic professional with experience in customer-facing roles. Known for fostering positive relationships and effectively resolving complaints to enhance loyalty and retention.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2
2
Languages
6
6
Certifications
8
8
years of professional experience
Work History
Cashier
Local Neighbors
06.2018 - 07.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances and conducted end-of-day reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with management to streamline checkout processes for enhanced efficiency.
- Addressed customer complaints promptly, fostering positive relationships and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Local Neighbors
07.2018 - 06.2026
- Crafted high-quality espresso beverages while ensuring consistency and customer satisfaction.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented efficient cash handling procedures to enhance transaction speed and accuracy.
- Oversaw daily operations, ensuring adherence to health and safety regulations in food handling.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Collaborated with team members to maintain a clean, inviting café environment for patrons.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Teacher
Local Neighborhood
01.2025 - 01.2026
- Developed engaging lesson plans that cater to diverse learning styles and needs.
- Implemented classroom management techniques to create a positive learning environment.
- Assessed student performance regularly, providing constructive feedback for improvement.
- Collaborated with parents and guardians to support student academic success and personal growth.
- Integrated technology tools to enhance instructional delivery and student engagement.
- Led professional development workshops focusing on innovative teaching strategies and curriculum updates.
- Analyzed student data trends to inform instructional adjustments and improve overall educational outcomes.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
BBA - International Relations
Paragon International University
Phnom Penh 04.2001 -
Skills
Customer service
Customer assistance
Patience and empathy
Customer relations
Work ethic and integrity
Time management skills
Cash handling
Team collaboration
Cash management
Accomplishments
- Achieved Grade A in the Lower Secondary Diploma Examination.
- Participated in AS Global Perspectives group projects.
- Completed academic and collaborative projects involving research, analysis, and presentation.
- Best Delegate Award — THAIMUN XII
- Debate Award — Harrods International Academy Debate, 2025
- Best Chair Award — EWISMUN
- Best Delegate Award — CIAMUN
- Best Delegate Award — EWISMUN
- Golden Glove Award — EWIS PPAC 8 Football Competition
- Grade A — Lower Secondary Diploma Examination
Certification
Cambridge A LEVELS
Interests
Research and Analysis
International Relations
Business and Company Research
Diplomacy
Business and Company Research
Politics and Current Affairs
Timeline
Teacher
Local Neighborhood
01.2025 - 01.2026
Barista
Local Neighbors
07.2018 - 06.2026
Cashier
Local Neighbors
06.2018 - 07.2026
BBA - International Relations
Paragon International University
04.2001 -