SORN Bros
Tax Operation Manager And Senior Sale And Marketing
Phnom Penh
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Tax Operation Manager
Leopard Business Consultancy Co., Ltd.
Phnom Penh
09.2019 - 01.2022
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Senior Sale and Marketing
Leopard Business Consultancy Co., Ltd.
Phnom Penh
01.2022 - 02.2023
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Planned and executed events and marketing programs to increase qualified leads.
- Conducted market research and reported on clients' competition.
- Achieved client vision and marketing objectives by collaborating with various departments.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Wrote engaging and successful marketing, advertising, and website copy.
- Generated reports to support development and implementation of marketing plans.
English Teacher
Best Way International School
Phnom Penh
09.2018 - 09.2019
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Created and implemented activities to foster critical thinking skills of students.
- Coordinated activities to encourage interest in reading.
- Kept classroom organized, clean and safe for students and visitors.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Provided grades and progress reports to evaluate student learning needs.
Safety Attendant
HRINC (Cambodia) Co., Ltd.
Phnom Penh
05.2018 - 09.2019
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented, and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
Restaurant Waiter
Mean Heng Restaurant
Phnom Penh
01.2018 - 05.2023
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Education
Human Resource University
Phnom Penh, Cambodia 12.2017 - 12.2022
Skills
Policies and procedures
Staff Management
Verbal and written communication
Operations management
Project Management
Coaching and mentoring
Improvement initiatives
Sales and marketing
Digital marketing
Copywriting expertise
Graphic design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Senior Sale and Marketing
Leopard Business Consultancy Co., Ltd.
01.2022 - 02.2023
Tax Operation Manager
Leopard Business Consultancy Co., Ltd.
09.2019 - 01.2022
English Teacher
Best Way International School
09.2018 - 09.2019
Safety Attendant
HRINC (Cambodia) Co., Ltd.
05.2018 - 09.2019
Restaurant Waiter
Mean Heng Restaurant
01.2018 - 05.2023
Education
Human Resource University
12.2017 - 12.2022