SOKUNLIZA SORN

• Processed refunds, exchanges and service requests for customers.
• Monitored email to promptly collect and respond to complaints.
• Provided information on after-sales services for comprehensive support.
• Maintained constant presence at front counter to receive enquiries.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.

Completed training courses

1. Growth Mindset and Positive Attitude
Date: October 11, 2024
2. System Training for Customer Service
Date: May 03, 2025
3. Best Customer Relations training
Date: February 25, 2026
4. English Product Training
Date: February 28, 2026
5. Chinese Product Training
Date: March 04, 2026

• Welcome for customers and serve any need from customers.
• Manage and direct all service staff section.
• Train new employees.
• Develop and recommend team members' performances.
• Help to resolve employees' issues and disputes.
• Responsible for employees' faults to customers and manager.
• Do reports about daily work result to manager.

• Welcome, check-in for customers and serve any need from customers.
• Prepare meal desks in restaurant.
• Prepare and clean cooking materials in restaurant.
• Prepare hotel rooms.
• Make drinks in the drinking bar.
• Do reports about daily situation to manager.