Sokmean Sophoan
Branch Support Officer
Sihanoukville
Summary
Dedicated banking professional with more than four years of experience at Canadia Bank Plc in customer service, branch operations, accounting support, operational reporting, and audit documentation. Experienced in working independently, maintaining operational accuracy, and ensuring compliance with bank procedures. Strong communication, analytical, and problem-solving skills with a passion for building long-term customer relationships.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Branch Support Officer
Canadia Bank Plc
2023 - Current
- Handle daily branch accounting operations and reconciliation.
- Prepare daily, weekly, and monthly operational reports.
- Prepare audit findings and supporting documentation.
- Ensure branch compliance with internal policies and procedures.
- Verify operational documents with high accuracy.
- Coordinate with internal departments regarding operational matters.
- Support branch operations independently during Shift 2. Maintain filing and document control.
- Assist in resolving operational issues efficiently.
Service Digital Advisor
Canadia Bank Plc
03.2022 - 12.2022
- Assist customers with digital banking services.
- Promote mobile banking registration.
- Resolve customer inquiries professionally.
- Support front office customer service.
- Deliver quality customer experience.
Online Sales
01.2019 - 01.2020
- Managed online customer orders.
- Communicated with customers through social media.
- Built customer relationships and handled after-sales support.
Education
High School Diploma -
AGKC High School
Digital Knowledges For Youth Devolopment
Build Bright University
Sihanoukville, Cambodia 04.2001 -
Bachelor's Degrees in Accounting And Finance
Build Bright University
04.2001 -
English Education
EIS International School
Sihanoukville, Cambodia 04.2001 -
Skills
Customer Relationship Management
Banking Operations
Branch Accounting Operational
Support Audit Documentation
Report Preparation Compliance
Microsoft Excel
Microsoft Word
PowerPoint
Email Communication
KEY STRENGTHS
- Attention to Detail
- Time Management
- Communication Skills
- Teamwork
- Problem Solving
- Customer Service Excellence
- Adaptability
- Ability to Work Under Pressure
Timeline
Service Digital Advisor
Canadia Bank Plc
03.2022 - 12.2022
Online Sales
01.2019 - 01.2020
Digital Knowledges For Youth Devolopment
Build Bright University
04.2001 -
Bachelor's Degrees in Accounting And Finance
Build Bright University
04.2001 -
English Education
EIS International School
04.2001 -
Branch Support Officer
Canadia Bank Plc
2023 - Current
High School Diploma -
AGKC High School