Sokly Suon
Phnom Penh
Summary
Operations Manager with significant experience at Luxelite Group, focusing on regulatory compliance, material sourcing, and contractor negotiations. Demonstrated success in budget management and implementing process improvements that enhance productivity and lower costs. Skilled in driving operational excellence and promoting team collaboration. Resourceful project manager and compliance expert capable of thriving in fast-paced environments to maximize profitability.
Overview
24
24
years of professional experience
Work History
Operations Manager
Luxelite Group
Phnom Penh
10.2019 - 11.2024
- Attended team meetings regularly to discuss operational issues.
- Assisted with the preparation of documents required for regulatory compliance purposes.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Recruited and trained new employees to meet job requirements.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Maintained records of repairs, service requests, costs.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Presented performance and productivity reports to supervisors.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Planned delivery routing, team workflows, and promotional initiatives.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Assistant Director
BKEM Construction
Phnom Penh
03.2016 - 10.2019
- Assigned work and monitored performance of project personnel.
- Oversaw the maintenance and updating of organizational databases and records.
- Maintained compliance with industry regulations and organizational policies.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Led weekly meetings with department heads to review progress towards project milestones.
- Established budgets and tracked expenses to drive operational efficiency.
- Coordinated daily operations and managed workflow to enhance productivity.
Observational Sitter
Epic Club
Phnom Penh
01.2014 - 07.2016
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Recorded patient information in daily logs detailing changes in behavior or condition.
- Organized therapeutic activities for clients such as music therapy or art therapy sessions based on individual needs.
- Collected and compiled data to document performance or assess program quality.
- Offered information, support and comfort to patient families.
- Assisted employees in scheduling computer and phone updates.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Organized work orders, maintenance repairs and other administrative duties.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
Operations Manager
Pontoon Club
Phnom Penh
02.2009 - 10.2014
- Guided employees on understanding and meeting changing customer needs and expectations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Planned delivery routing, team workflows, and promotional initiatives.
- Responded to information requests from superiors, providing specific documentation.
- Formed and sustained strategic relationships with clients.
- Managed scheduling, training and inventory control.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Manager
BKE Construction & Bore Pilling
Phnom Penh
08.2004 - 11.2009
- Managed communication between department heads and senior management.
- Took detailed notes in meetings and disseminated information afterward.
- Designed Brochures presentations for monthly divisional meetings with top-level executives.
- Provided support for project planning and management by coordinating meetings, taking notes and tracking progress.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Prepared reports and presentations for executive leadership review.
- Greeted visitors upon arrival and directed them to appropriate personnel or areas within the office.
- Developed and maintained relationships with external partners and vendors.
- Prepared invoices and drafted memos for executives.
Assistant Manager
Colonial Mansion
Phnom Penh
05.2002 - 08.2004
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reported damage or theft of hotel property to management.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Performed quality control inspections for guest rooms and public areas.
- Uploaded, configured, and managed antivirus detection software and email applications.
- Monitored system upgrades, patches and new configurations.
- Supported various operating systems and server technologies.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Designed, configured and tested computer hardware and operating system software.
- Created new designs and iterations during marketing strategy sessions.
- Configured routers, modems, access points, and other networking devices.
- Oversaw daily performance of computer systems.
- Facilitated communication for people with limited language proficiency.
Customer Service Supervisor
DAILY WEB
Phnom Penh
09.2000 - 12.2002
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Recruited qualified personnel when needed for open positions within the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Education
Associate of Science - Information Technology
Build Bright University
Chaktomok, Daun Penh06-2004
GED -
BANANA Center/ Norton University
Daun Penh, Phnom Penh02-2002
Associate of Applied Science - Career And Technical Education
Kosamak Technical School
TikTla, Russian Blvd01-2001
High School Diploma -
Sisovat High School
Daun Penh, Phnom Penh09-1998
Skills
- Regulatory compliance
- Contractor negotiation
- Inventory management
- Budget management
- Process improvement
- Employee training
- Project management
- Customer service & Maintenace
- Performance reporting
- Team building
Affiliations
- Healthy, GYM after work and Listening to Music
Accomplishments
- Long service award certificate
Timeline
Operations Manager
Luxelite Group
10.2019 - 11.2024
Assistant Director
BKEM Construction
03.2016 - 10.2019
Observational Sitter
Epic Club
01.2014 - 07.2016
Operations Manager
Pontoon Club
02.2009 - 10.2014
Assistant Manager
BKE Construction & Bore Pilling
08.2004 - 11.2009
Assistant Manager
Colonial Mansion
05.2002 - 08.2004
Customer Service Supervisor
DAILY WEB
09.2000 - 12.2002
Associate of Science - Information Technology
Build Bright University
GED -
BANANA Center/ Norton University
Associate of Applied Science - Career And Technical Education
Kosamak Technical School
High School Diploma -
Sisovat High School
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