Sokhun OEURN
Phnom Penh
Overview
24
24
years of professional experience
3
3
Languages
Work History
Head of Information Technology
Financial Institutions (AMZ MFI)
08.2022 - 01.2026
- Manage IT function’s operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
- Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end-users.
- Develop and review budgets and investments for and from IT departments and ensure compliance with stated goals, guidelines, and objectives.
- Review the performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
- Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure, security, and systems.
- Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements and make the appropriate award.
- Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Identify potential risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
- Ongoing evaluations of overall operations of information technology functions and recommend enhancements and implementation.
- Develop architecture / IT framework and implement the objectives of the information technology needs of the institution to ensure the computer capabilities are responsive to the needs of the institution's growth and objectives.
- Assess new computing technologies to determine potential value for the institution.
- Other jobs assigned by superior.
Director of IT and Business Development
Modern Tech Insights Co.,Ltd
07.2019 - 06.2022
- Drive the company’s key initiatives and growth by working together with any stakeholders to strategize and plan for to develop activities and programs
- Provide a market intelligence and ongoing competitive market analysis
- Recruit agents and manage, monitor, and review their productivity
- Act as a focal point to communicate between Company and Agency Force
- Communicate and disseminate key information and company directions to the agency force and garner feedback for effective decision-making
- Manage the morale and expectations of the agency force to ensure that they remain productive and competitive
- Manage and review issues with relation to compliance and ensure best practices among own location
- Follow up new business opportunities and setting up meetings
- Plan and prepare presentations to potential clients and investors
- Communicate new product developments to prospective clients
- Oversee the development of marketing literature
- Prepare and write reports
- Provide management with constructive feedback on how to improve the company
- Develop business plans
- Roll out Action plans
- Develop Strategic plans
- Plan the public relations
- Oversee the implementation of established plans
- Monitor all activities to achieve the business goals in line with the mission and vision of MTI
IT Operations Manager and Presales Consultant
Thakral One Company Limited-Cambodia
05.2018 - 04.2019
- Work together with functional Leads to Manage all AMCs & bring new AMCs to Thakral One
- Manage all customer relationships regarding trouble tickets, requests and escalated complaints
- Act as primary solutions partner for Infrastructure & Network Operations & IT related issues (Hardware, Software or Solution) arising from Customers and Thakral One business operating.
- Manage all direct communication with our internal and external customers regarding network maintenance, outages and service affecting events
- Manage relationships & increase efficiency. This includes individual Service Contactors and Principals with vendor management escalations including Timely invoicing and claiming warranties
- Manage all departmental KPI’s along with the Service Center Standards to comply with audit requirements from Principals.
- Provide tactical and strategic input to upper management with regards to Service Center Ops processes
- Ensure the staff follows procedures & processes, keeps documentation up to date and strives to always improve their ways of working.
- Ensure training & mentoring of personnel is occurring to ensure all staff are acquiring the necessary skill sets to perform their job functions and meet departmental and individual goals.
- Offer Product knowledge training & Technical demonstrations for supporting Sales team to close more deals
- Analyze and understand all Network Infrastructure & computer technology
- Effective and well communicate with customers, vendors, sales, and technical team in professional way
- Fulfill certifications required by individual products in Thakral One
- Write professional technical proposals
- Effectively Convincing customer, and ability to identify customers’ needs and problems
- Always ready to challenge new technology of all products in Thakral One
- Handle and oversee Pre-Sales department and produce weekly report for Vice President Microsoft Practice AEC and General Manager
- Attend meetings with management team, top team, presales engineers’ team
- Fully support and consult Pre-Sales Engineers, Customers, Sales team
- Consult all kind of technical issues for solutions and make customers happy with Thakral One
- Travel anywhere both local & oversea and ready to study new challenging (products, technologies and solutions)
- Discover customer’s challenges and paint points to advise customers on the products and solutions
- Build solutions, recommend solutions and present solutions to internal sales team and Thakral One’s customers
IT Presales Consultant
PTC Computer Technologies Co.,Ltd
03.2017 - 05.2018
- Offer Product knowledge training & Technical demonstrations for supporting Sales team to close more deals
- Analyze and understand all Network Infrastructure & computer technology
- Effective and well communicate with customers, vendors, sales, and technical team in professional way
- Fulfill certifications required by individual products in PTC
- Write professional technical proposals
- Effectively Convincing customer, and ability to identify customer needs and problems
- Always ready to challenge new technology of all products in PTC
- Handle and oversee Pre-Sales department and produce weekly report for VP Sales & Business Development and General Manager
- Attend meeting with management team, top team, presales engineers’ team
- Fully support and consult Pre-Sales Engineers, Customers, Sales team
- Consult all kinds of technical issues and make customers happy with PTC Computer
- Travel anywhere both local & oversea and ready to study new challenging (products, technologies and solutions)
- Discover customer’s challenges and paint points to advise customers on the products and solutions
- Build solutions, recommend solutions and present solutions to internal sales team and PTC’s customers
International IT Associates
World Asia Success Co.,Ltd
07.2016 - 02.2017
- Typically provides technical support, manages systems, and maintains hardware and software infrastructure.
- Handle user support requests, troubleshoot issues, and contribute to the smooth operation of an organization's IT environment.
- Setting up and configuring equipment, installing and updating software, managing user accounts, and ensuring network security.
IT Manager
First Cambodia Co., Ltd
07.2009 - 07.2015
- Provide, manage and administer the un-interrupted availability of the organization’s IT operations, networking and telecommunication facilities by ensuring optimum performance of the data, voice and video communication infrastructure.
- Ensure installed technology and office tools continue to support the business in an optimum manner with agreed service levels attained and identified benefits achieved at appropriate costs.
- Ensure that effective business continuity and disaster recovery plans are in place tested and enhanced to enable efficient recovery of IT facilities.
- Ensure that IT operations facilities, network, telecommunications and PABX infrastructure including hardware, software and network components are maintained at an optimum level with a minimum downtime of 5%; And are at a constant state of readiness, exceeding the agreed service level / availability levels.
- Responsible for monitoring and managing an informative management reporting IT service level dashboard facility that provides online monitoring on service level achievements and system down times. This includes the periodical reporting of IT service levels for the business.
- Ensure effective backup / recovery procedures and disaster recovery plans for all systems are carried out, tested, amended according to the changing needs of the operating business
- Accountable for the administration, management, procurement and reporting of the status of all IT assets, both hardware and software as well as loaner equipment used within the organization and its subsidiaries.
- Work effectively with president & CEO and superior in identifying areas for improvement with external third-party suppliers, vendors, customers, partner in achieving the accountabilities of this position
- Management and maintenance of all IT infrastructures to ensure compliance with EHS standards.
IT Helpdesk Technician
British American Tobacco (Cambodia) Limited
01.2006 - 06.2009
- Operate backup all company data and applications and do the restoration when needed.
- Check all connection with LANs and WAN
- Provide support on application installation and maintenance
- Troubleshoot network issues and provide solutions accordingly
- Assist in the setting up of phone & web conferences, network & internet connection, LCD projector, printers, scanners, faxes, employee email accounts, telecommunications tools such as PBX, VoIP, Avaya, and Global Enterprise Network Architecture (GENA) server
- Manage security and risks via performing virus scanning, protecting
- Manage hardware and software inventory
IT Lecturer - SQL & Oracle (part-time)
Royal University of Agriculture
09.2006 - 10.2007
- Design and deliver training courses
- Provide instruction to students for various technical skills through classroom lectures and lab demonstration and practical exercises
- Assess instructional needs of the students and develop lesson plans and instructional material to address those needs
- Design and administer test/exams and maintain records
- Set homework or assignment to strengthen and broaden student’s knowledge
- Correct student’s work and counsel them about their performance
- Perform miscellaneous duties related to training and development.
IT Lecturer (part-time)
Asia Euro University
08.2005 - 08.2006
- Design and deliver training courses
- Provide instruction to students for various technical skills through classroom lecture, demonstration and practical exercises
- Assess instructional needs of the students and develop lesson plans and instructional material to address those needs
- Design and administer test/exams and maintain records
- Set homework or assignment to strengthen and broaden student’s knowledge
- Correct student’s work and counsel them about their performance
- Perform miscellaneous duties related to training and development.
IT Support Officer
Pharma Product Manufacturing
01.2002 - 07.2005
- Provide support to all users on time with efficiency and effectiveness
- Ensure accuracy of data entry, databases and information management, reporting in all systems
- Analyze and interpret data related to all business processes in the organization
- Perform daily routine job in IT department
- Develop system to support the business operation
- Maintain company network, internet and Email
- Create IT reports on a weekly, monthly and yearly basis.
Education
Bachelor of Science - Computer Science and Engineering
Royal University of Phnom Pehn
Phnom Penh, CambodiaMaster of Science - Information Technology
Norton University
06.2006
Skills
IT Shared services Management,
References
Available upon request
Other Trainings
- Future of Finance 2030-Beyond (AI, innovation & emerging trends) 2025
- Oddo platform 2025
- NBC TRMG 2025
- Microsoft Power Platform 2025
- Fortinet Accelerate 2025
- Cybersecurity 2024
- Information Security Audit 2024
- Fortinet Products & Solutions update 2024
- Huawei Products & Solutions update 2024
- NBC IT Incident Management (TRMG) 2024
- Microsoft Products & Solutions update 2023
- Information Technology with AI 2023
- Marketing and sales strategy 2020
- Master NLP (Neuro-Linguistic Programming) 2019
- Motivation & Mindset 2019
- Financial knowledge and Investment 2019
- Public relations and customer service management skills, etc. 2019
- HP Technical and Product Update 2019
- NEC Smart Enterprise Solutions 2018
- Supermicro Product Update 2018
- Epson Product Update 2018
- Lenovo Product Update 2018
- NEC Product Update 2017
- Dell Product Update 2017
- Prolink Product Update 2017
- Vmware Product Update 2015
- Banking Solutions by Wincor Nix Dorf 2015
- Oracle Solution update 2014
- Oracle Mobile payment solutions 2014
- SAP Product and Solutions update 2013
- IBM Smarter Banking Solutions 2013
- What Good Manager Do: The First 100 days 2012
- Customer Focus 2011
- Time Management 2009
- Implementing MS WIN Server 2003, Aventus Training, Singapore 2007
- Effective Team Working, BAT 2007
- Advanced Excel, BAT 2007
- English Listening & Speaking Skill, FOCUS Center 2004
- Computer Repairs & Network, ADR 2002
- Ms. Office 2000, Banana Center
COMPUTER LITERACY
Microsoft Office, Microsoft Project, Microsoft Visio and Internet & Email
Timeline
Head of Information Technology
Financial Institutions (AMZ MFI)
08.2022 - 01.2026
Director of IT and Business Development
Modern Tech Insights Co.,Ltd
07.2019 - 06.2022
IT Operations Manager and Presales Consultant
Thakral One Company Limited-Cambodia
05.2018 - 04.2019
IT Presales Consultant
PTC Computer Technologies Co.,Ltd
03.2017 - 05.2018
International IT Associates
World Asia Success Co.,Ltd
07.2016 - 02.2017
IT Manager
First Cambodia Co., Ltd
07.2009 - 07.2015
IT Lecturer - SQL & Oracle (part-time)
Royal University of Agriculture
09.2006 - 10.2007
IT Helpdesk Technician
British American Tobacco (Cambodia) Limited
01.2006 - 06.2009
IT Lecturer (part-time)
Asia Euro University
08.2005 - 08.2006
IT Support Officer
Pharma Product Manufacturing
01.2002 - 07.2005
Master of Science - Information Technology
Norton University
Bachelor of Science - Computer Science and Engineering
Royal University of Phnom Pehn