Sokha Yorn
Phnom Penh,12
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Paradise Dynasty Cambodia Chinees Restaurant
06.2024 - Current
- Sale analysis business performance with budget plan. preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals
- Maintain records of all necessary reports related to sales, production, and operations
- Effectively plan sales forecasting and cash flow analysis for each individual store to ensure smooth business operations
- Promotion plan overall store and sale marketing with seasonal events.
- Ensure that each store achieves the highest QSC and guideline.
- Ensure all restaurant procedures are adhered to standards and food safety.
- Assist in store opening in terms of readiness on people and store operations
- Ensure store team strictly follow hygiene and sanitation standard set by brand
- To lead, manage, develop and motivate team to achieve highest possible standards
- Manpower management and assist to implement succession plan.
- Provide an ongoing support related to product knowledge, inventory control, customer relation management, visual merchandising, general administration
- ChipMong Retail Co.,ltd
Operations Manager
LOTTERIA Cambodia Fast Food Restaurant
07.2021 - 02.2024
- Sale analysis business performance with budget plan. preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals
- Maintain records of all necessary reports related to sales, production, and operations
- Developer business and management strategies
- Effectively plan sales forecasting and cash flow analysis for each individual store to ensure smooth business operations
- Analyze sales performance, market conditions, and competition
- Ensure customer satisfaction and service excellence
- Manage profit and loss (P&L)
- Organize all store operation and warehouse management.
- Promotion plan overall store and sale marketing with seasonal events.
- New product development and lunching.
- Ensure that each store achieves the highest QSC and guideline.
- New store set up and investment analysis.
- Ensure all restaurant procedures are adhered to standards and food safety.
- Ensure restaurants appropriately staffed to meet good service standards at all times.
- Assist in store opening in terms of readiness on people and store operations
- Ensure store team strictly follow hygiene and sanitation standard set by brand
- To lead, manage, develop and motivate team to achieve highest possible standards
- To minimize labor turn-over rate by understanding and addressing concerns through effective communication.
- Provide daily, weekly, and monthly updates on sales performance
- Coordinate store manager meetings to observe sales performance and provide updates on other tasks for store improvement
- Improve employee performance by attracting, developing and retaining key team member and manpower management and assist to implement succession plan.
- Provide an ongoing support related to product knowledge, inventory control, customer relation management, visual merchandising, general administration
- Costing maximization & inventory management by daily weekly and monthly control report.
- Supply Chain Management by monitor stock level & purchase order to oversee.
- Yinkok Food Corp Co.,ltd
Assistant Operations Manager
LOTTERIA Cambodia Fast Food Restaurant
02.2019 - 06.2021
- Ensure that each store achieves the highest QSC and guideline.
- Ensure all restaurant procedures are adhered to standards and food safety.
- Assist in store opening in terms of readiness on people and store operations
- Ensure store team strictly follow hygiene and sanitation standard set by brand
- To lead, manage, develop and motivate team to achieve highest possible standards
- To minimize labor turn-over rate by understanding and addressing concerns through effective communication.
- Improve employee performance by attracting, developing and retaining key team member and manpower management and assist to implement succession plan
- Provide an ongoing support related to product knowledge, inventory control, customer relation management, visual merchandising, general administration
- Costing maximization & inventory management
- Yinkok Food Corp Co.,ltd
Assistant Area Manager
LOTTERIA Cambodia Fast Food Restaurant
07.2017 - 02.2019
- Oversee, manage and control serval restaurant
- Coordinate with company’s support within the company’s required standard procedure with the object to ensure the business run efficiently
- Highly profitable in accordance to each’s brand standard
- Lead of QSC of Lotteria brand to meet LOTTERIA standard following NSF.
- Managing on training and develop performance of team member
- Research new wholesale food suppliers and negotiate price
- Calculate future needs in kitchenware and equipment and place orders, as need
- Coordinate communication between front of the house and back of the house staff
- Prepare staff schedule
- Supervise staff and provide assistance, as needed
- Keep detail record of daily, weekly and monthly cost revenue
- Arrange for new employee’s proper onboarding (Scheduling training and ordering uniform)
- Monitor compliance with safety hygiene regulation
- Gather guest’s feedback and recommend improvement to our menu
- Yinkok Food Corp Co.,ltd
Restaurant Manager
LOTTERIA Cambodia Fast Food Restaurant
06.2014 - 06.2017
- Oversees staffing of kitchen, counter and dining area
- Interact with internal and external customers to build positive relationship
- Maintain excellent level of QSC at any given period of time
- Maintain health, safety procedures and sanitation levels at any given period of time
- Monitor procedures of food preparations and presentations
- Increase customer visits by consistently providing excellent QSC
- Problem handling and coping with unexpected daily tasks
- Investigate and resolve complaints regarding food quality, service and cleanliness
- Work long hours that usually include evenings, holidays and weekdays
- Achieve sales target
- Prepare in-store action plan for achieving sales target
- Effectively implement plans on ways how to improve sales performance
- Conduct local store marketing to achieve sales target.
- Lead, manage, develop and motivate restaurant team members to achieve sales
- Motivate staffs by recognizing good performance
- Yinkok Food Corp Co.,ltd
Restaurant Manager
BBWorld Fast Food Restaurant
10.2013 - 06.2014
- Be responsible for overall store operations
- Oversees staffing of kitchen, counter and dining area
- Interact with internal and external customers to build positive relationship
- Maintain excellent level of QSC at any given period of time
- Maintain health, safety procedures and sanitation levels at any given period of time
- Monitor procedures of food preparations and presentations
- Increase customer visits by consistently providing excellent QSC
- Problem handling and coping with unexpected daily tasks
- Investigate and resolve complaints regarding food quality, service and cleanliness
- Work long hours that usually include evenings, holidays and weekdays
- Prepare in-store action plan for achieving sales target
- Effectively implement plans on ways how to improve sales performance
- Conduct local store marketing to achieve sales target.
- Sales target achievement
- Regular (weekly-monthly) report on store
- Budget vs Sales, comparison vs last month/last year Daily schedule of LSM
- Lead, manage, develop and motivate restaurant team members to achieve sales
- Motivate staffs by recognizing good performance within the team
- Retain people and minimize turnover by addressing immediate concern
- Effectively communicate and disseminate information to restaurant team member
- Train, coach and monitor team member to achieve good performance
- Supervise workers and plans staff schedules and special holiday requests
- Direct staffs training programs, resolve problem
- Evaluate employees’ performance, keep good performers and improve challenge staffs
- Prepare daily/weekly and monthly reports
- Check and monitor the standard procedures in the store especially in the kitchen area
- Conduct spot checking on wastage logging and spoilage
- Spot checking of cashier standards
- Count and manage stocks properly
- Monitor working hours of staffs and keep track of overtime hours
- Double check security procedures both front and back of the house.
- CBM Corp Co., ltd
Education
Master of Business Administrative - MBA
Human Resource University
Phnom Penh, Cambodia02.2019
Bachelor Degree of Business Administrative - Economics (Enterprise Management)
Royal University of Laws and Economics
Phnom Penh, Cambodia11.2015
High School Certificate of General Education - Bac. II
Wat Phnom High School
Phnom Penh, Cambodia10.2011
Skills
- Budget planning
- Inventory management
- Quality control
- Cost Control
- Supply chain management
- Profit and loss management
- Customer relationship management
- Team leadership
- Employee training
- AI
- Social media marketing
- Microsoft Windows
- New product introductions strategies
- Staff coordination
- Strategic planning
- Problem solving
- Business development
- Procedure development
- Employee relations and conflict resolution
- Sales presentations
- Cross-functional collaboration
- Market research, forecasting, and analysis
Certification
- Certification of IT Computer Basic
- Microsoft Office: Word, Excel, PowerPoint, AI & Photoshop
Accomplishments
- 02/09/23, Best CSR Award from LOTTE GRS (LOTTERIA Master Franchise)
- 01/09/23, Certificate of Completion of the 'Company Culture' (WILL SCOTT)
- 12/20/20, Best Employee of Year from LOTTE GRS (LOTTERIA Master Franchise)
- 09/23/19, Professional customer service skill
- 02/15/19, Master of Business and Administration at HRU
- 07/01/19, Certificate of Completion of the suggestion selling-up
- 01/01/18, Certificate of Completion of the Basic of Store Manager LOTTERIA Cambodia
- 01/01/17, Certificate of Completion of the Basic Supervisory Skill Program
- 08/21/15, Bachelor of Economics in Field Study of Enterprise Management at RULE
- 12/25/15, Award of Manager of the Year LOTTERIA Brand
- 12/10/14, LOTTERIA 9th Global Store Manager Course Program (In Republic Korea)
- 06/12/12, Employee of the month (BBWorld)
References
- Ms. Dane Pov, General Manager (F&B Franchise), Kapuchea Tela Group Co. Ltd, (+855)12-596 654
- Mr. Chantha Chen, General Manager (LUCKY BURGER), Lucky Burger Group Co. Ltd, (+855)93-333 40
Hobbies and Interests
- Playing Sports (Gym, football, Jogging, Cycling)
- Reading Books
- Public Speaking
- Debating
- Surfing & Doing Research on Internet
- Team Working
- Listening to Songs & Music
Languages
- English
- Khmer, Mother Tongue (Speaking, Writing, Reading, & Listening)
- English, Very Good (Reading, Speaking, Writing, & Listening)
Personal Information
- Citizenship: Khmer
- Date of Birth: 04/14/94
- Gender: Male
- Nationality: Cambodian
- Marital Status: Single
- Place of Birth: Kompong Trabek District
Timeline
Operations Manager
Paradise Dynasty Cambodia Chinees Restaurant
06.2024 - Current
Operations Manager
LOTTERIA Cambodia Fast Food Restaurant
07.2021 - 02.2024
Assistant Operations Manager
LOTTERIA Cambodia Fast Food Restaurant
02.2019 - 06.2021
Assistant Area Manager
LOTTERIA Cambodia Fast Food Restaurant
07.2017 - 02.2019
Restaurant Manager
LOTTERIA Cambodia Fast Food Restaurant
06.2014 - 06.2017
Restaurant Manager
BBWorld Fast Food Restaurant
10.2013 - 06.2014
Master of Business Administrative - MBA
Human Resource University
Bachelor Degree of Business Administrative - Economics (Enterprise Management)
Royal University of Laws and Economics
High School Certificate of General Education - Bac. II
Wat Phnom High School