Sok Sreytoch
Management team
Phnom Penh,Cambodia
Summary
Hospitality professional with experience in overseeing daily restaurant operations, managing staff, and ensuring high-quality customer service. Adept at inventory management, staff training, and maintaining welcoming dining environment. Strong communication skills facilitate seamless coordination between kitchen and front-of-house teams. Experienced Restaurant Manager with strength in delivering high and consistent standards of customer service. Demonstrates strong skills in evaluating employee performance, providing training and guidance to leverage customer satisfaction. Brings natural flair for hospitality.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Restaurant Supervisor
HARRY'S SPORT & BAR
Phnom Penh, CAMBODIA
10.2024 - Current
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Regularly updated computer systems with new pricing and daily food specials.
- Supported Restaurant Manager in negotiations with suppliers.
- Monitored inventory levels and ordered supplies to maintain stock and reduce waste.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
Assistant Store Manager
The Knife shop Phnom Penh
Phnom Penh, CAMBODIA
10.2015 - 09.2024
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and organised store environment, adhering to company cleanliness standards.
- Organised and displayed items in visually appealing manner.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Greeted customers upon entry, offering assistance and guidance to improve shopping experience.
- Handled customer returns, refunds and exchanges at customer service desk.
- Delivered on store targets with strong sales and customer service skills.
- Assisted in the training of new staff, sharing knowledge and best practices for store operations.
Front Office Supervisor (By shift)
Happiness Guesthouse
Phnom Penh, CAMBODIA
05.2014 - 08.2018
- Supervised front office operations, leading receptionists and administrative staff to deliver exceptional service.
- Managed staff schedules and requirements, facilitating seamless workflow and operational efficiency.
- Assisted in rostering all staff shifts and managed staff absences and holidays.
- Oversaw booking and reservation system, increasing room occupancy and optimising revenue.
- Coordinated room allocations, taking into account guest preferences and special requests.
- Handled customer complaints, resolving issues promptly to maintain high levels of guest satisfaction.
- Welcomed VIP guests upon arrival, ensuring a smooth check-in experience.
- Processed and collected guest payments using card machines, providing receipts when required.
- Prepared reports on front office activities and performance metrics for senior management.
Cashier and Receptionist
Xing Zhou Hotel
Phnom Penh, Cambodia
09.2013 - 10.2014
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Ensured clean, tidy, and organised checkout areas to enhance customer experience.
- Managed incoming telephone calls, accurately taking messages and relaying to personnel to ensure timely communication.
Hospitality Service ( internship)
Sofitel Phnopenh
Phnom Penh, CAMBODIA
03.2011 - 04.2011
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
- Achieved service time and quality targets.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
NVQ Level 1 - FOH Department
Hospitality institute (PSE)
Phnom Penh01-2012
Diploma of Higher Education - High school
For the Children Smile (PSE)
Phnom Penh01-2010
Skills
- Team management
- Staff leadership
- Proactive leadership
- Staff training
- Staff supervision
- Customer service skills
- Front desk operation
- Problem solving
- Report writing
- Communication skills
- Good communicator
- Excel
- Problem solving
Languages
Khmer
English
French
Custom
- Learning Music instrument
- Content creator
- Researching cocktails Recipes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
- Like to work with group and challeging.
- Like to Join any training grograming.
- Making content
- Travel to learing any culture.
Timeline
Restaurant Supervisor
HARRY'S SPORT & BAR
10.2024 - Current
Assistant Store Manager
The Knife shop Phnom Penh
10.2015 - 09.2024
Front Office Supervisor (By shift)
Happiness Guesthouse
05.2014 - 08.2018
Cashier and Receptionist
Xing Zhou Hotel
09.2013 - 10.2014
Hospitality Service ( internship)
Sofitel Phnopenh
03.2011 - 04.2011
NVQ Level 1 - FOH Department
Hospitality institute (PSE)
Diploma of Higher Education - High school
For the Children Smile (PSE)