Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Key Skills Characteristics
Timeline
Generic
Sok Pheaktra

Sok Pheaktra

Manager, Product Development
Phnom Penh

Summary

Dynamic individual with hands-on experience in Tourism and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals

Overview

11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Manager, Product Development

Elite Travel & Tours Co., Ltd
Phnom Penh
01.2024 - Current
  • Design, plan and implement tour packages according to customer requirements
  • Collaborate with service providers such as hotels, transport companies, and tour guides
  • Negotiate rates with service providers, land tours, airlines to ensure a competitive price for customers
  • Work closely with digital team to advertise and market tour packages to attract potential customers
  • Provide customers with all necessary information about their travel plans including visa requirements and travel insurance
  • Assist customers in booking flights and arranging transportation to and from airports
  • Ensure customer satisfaction by offering exceptional customer service throughout the tour
  • Work with clients to create a personalized itinerary that meets their needs and interests
  • Negotiate with hotels, airlines, restaurant and other vendors to get the best rates and availability
  • Preparing proposals and quotations for client's base on their requirements
  • Closely work with client for the submitted proposal till close sales
  • Keep track of industry news and developments to ensure that the company is offering the latest and competitive products
  • Create detailed reports on tour performance and customer feedback
  • Distribution of tasks within the team, setting of objectives and performance assessment of team members
  • Contact person in case of escalations, support the team with finding solutions
  • Team development individual development and support of individual team members
  • Continually increase your knowledge about the visited country, its culture, religion, current affairs, environment
  • Communicating with the team to ensuring that they are well informed about any related issues or updated info
  • Handle all administrative tasks related to tour operations
  • Control & manage all of the tour product
  • Development the product to fit the market
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Any assigned tasks my management

Supervisor, Destination Operation

World Pop Travel & Tour Co., Ltd
12.2022 - 12.2024
  • Handle Tour Operation & Quotation based on in-charged
  • Implement Tour Product Development Plan and Tour Product Update Timely
  • Handle MICE, VIP and other special requirement tours in assigned destination
  • Work with all lands/ suppliers to have a competitive cost advantage, and good tens and conditions. Conduct Tour Product Training (destination lead, Tour Center, TL & -Event & Marketing Team)
  • Participate in Tour Inspection trips
  • Deal with Problems in tour operation
  • Develop & Maintain Good relationships with Suppliers (Lands & Airlines)
  • Compile Weekly Tour Quotations & Monthly Tour Cost Report
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Perform required duties from Manager/ Lead Manager, Destination Operation

Branch Manager

Diamond Bedding Co., Ltd
03.2022 - 08.2022
  • Branch's business target management (particularly sale target and profit target for branch)
  • Sale and marketing strategy for the branch
  • Oversee branch operation
  • Oversee delivery service
  • Recruiting, vetting, interviewing, and hiring new employees
  • Assisting with customer service and satisfaction
  • Marketing branch within the community to attract business
  • Manages and supervises department, employees responsible for day-to-day supervision and leadership
  • Records and researches all financial information for analysis
  • Other tasks by Founder & CEO

Travel Agency Manager

JCY Tour & Travel Co., Ltd
06.2020 - 02.2022
  • Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, restaurant and airlines.
  • Work with the Sales, Account management and Operations, teams to implement targeted sales strategy.
  • Work with internal teams on behalf of clients to ensure the highest level of customer service.
  • Responsible revenues and lost.
  • Cold call with client, follow up and appointment.
  • Event organizer (M.I.C.E, company anniversary etc)
  • Other tasks assign by top management.

Assistance Products Manager

World Express Tour & Travel
04.2018 - 01.2020
  • Determines customers' needs and desires by specifying the research needed to obtain market information Provide support and guidance to other staffs in product management tasks.
  • Assist in organizing product advertising, promotion and media activities.
  • Obtains product market share by working with sales team to develop product sales strategies.
  • Arrange tour and ensure all tours arrangement is completed in accuracy and timely
  • Maintain contact and build relationships with suppliers & customers
  • Cruise & Private Jet arrangement
  • Creating, design and updating the new tour package
  • Creates and communicates leads, and sales opportunities for sales team with strong comment to achieve target sales
  • Prepare sales proposals & Quotations
  • Perform other tasks required by top management level

Senior Tours & Ticketing Operator

B2B Cambodia Travel Co., Ltd
Phnom Penh
11.2014 - 12.2018
  • Endeavor to establish an outstanding working relationship with service providers in designated field.
  • Bargain or support bargaining with key essential service so as to enhance the cost structure.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Target the new destination and tailor-made itinerary.
  • Make a close relationship with airlines to get special fare.
  • Inspected products and machines to maintain quality and efficiency.

Education

Bachelor Degree - Tourism And Hotel Management

Royal University of Phnom Penh
Phnom Penh
01.2015 - 01.2018

General English Course -

American Intercon Institute
Phnom Penh
01.2013 - 01.2014

Diploma - Grade 12

Toul Svay Prey High School
Phnom Penh
01.2011 - 01.2014

Skills

Interests

Gym and play sport
Listen to music (Pop, R&B, Rap)

Personal Information

  • Date of Birth: 04/01/94
  • Nationality: Khmer
  • Marital Status: Single

Key Skills Characteristics

  • Budget Management
  • Excellent Listener
  • Fast learner
  • Team coordinate
  • Friendly, courteous, and service oriented
  • Poised under pressure
  • Staff Training & Coaching
  • Recruiting and Hiring Talent
  • Quality Assurance
  • Solid written and verbal communicator

Timeline

Manager, Product Development

Elite Travel & Tours Co., Ltd
01.2024 - Current

Supervisor, Destination Operation

World Pop Travel & Tour Co., Ltd
12.2022 - 12.2024

Branch Manager

Diamond Bedding Co., Ltd
03.2022 - 08.2022

Travel Agency Manager

JCY Tour & Travel Co., Ltd
06.2020 - 02.2022

Assistance Products Manager

World Express Tour & Travel
04.2018 - 01.2020

Bachelor Degree - Tourism And Hotel Management

Royal University of Phnom Penh
01.2015 - 01.2018

Senior Tours & Ticketing Operator

B2B Cambodia Travel Co., Ltd
11.2014 - 12.2018

General English Course -

American Intercon Institute
01.2013 - 01.2014

Diploma - Grade 12

Toul Svay Prey High School
01.2011 - 01.2014

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Sok PheaktraManager, Product Development