Sok Pheaktra
Manager, Product Development
Phnom Penh
Summary
Dynamic individual with hands-on experience in Tourism and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Manager, Product Development
Elite Travel & Tours Co., Ltd
Phnom Penh
01.2024 - Current
- Design, plan and implement tour packages according to customer requirements
- Collaborate with service providers such as hotels, transport companies, and tour guides
- Negotiate rates with service providers, land tours, airlines to ensure a competitive price for customers
- Work closely with digital team to advertise and market tour packages to attract potential customers
- Provide customers with all necessary information about their travel plans including visa requirements and travel insurance
- Assist customers in booking flights and arranging transportation to and from airports
- Ensure customer satisfaction by offering exceptional customer service throughout the tour
- Work with clients to create a personalized itinerary that meets their needs and interests
- Negotiate with hotels, airlines, restaurant and other vendors to get the best rates and availability
- Preparing proposals and quotations for client's base on their requirements
- Closely work with client for the submitted proposal till close sales
- Keep track of industry news and developments to ensure that the company is offering the latest and competitive products
- Create detailed reports on tour performance and customer feedback
- Distribution of tasks within the team, setting of objectives and performance assessment of team members
- Contact person in case of escalations, support the team with finding solutions
- Team development individual development and support of individual team members
- Continually increase your knowledge about the visited country, its culture, religion, current affairs, environment
- Communicating with the team to ensuring that they are well informed about any related issues or updated info
- Handle all administrative tasks related to tour operations
- Control & manage all of the tour product
- Development the product to fit the market
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Any assigned tasks my management
Supervisor, Destination Operation
World Pop Travel & Tour Co., Ltd
12.2022 - 12.2024
- Handle Tour Operation & Quotation based on in-charged
- Implement Tour Product Development Plan and Tour Product Update Timely
- Handle MICE, VIP and other special requirement tours in assigned destination
- Work with all lands/ suppliers to have a competitive cost advantage, and good tens and conditions. Conduct Tour Product Training (destination lead, Tour Center, TL & -Event & Marketing Team)
- Participate in Tour Inspection trips
- Deal with Problems in tour operation
- Develop & Maintain Good relationships with Suppliers (Lands & Airlines)
- Compile Weekly Tour Quotations & Monthly Tour Cost Report
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Perform required duties from Manager/ Lead Manager, Destination Operation
Branch Manager
Diamond Bedding Co., Ltd
03.2022 - 08.2022
- Branch's business target management (particularly sale target and profit target for branch)
- Sale and marketing strategy for the branch
- Oversee branch operation
- Oversee delivery service
- Recruiting, vetting, interviewing, and hiring new employees
- Assisting with customer service and satisfaction
- Marketing branch within the community to attract business
- Manages and supervises department, employees responsible for day-to-day supervision and leadership
- Records and researches all financial information for analysis
- Other tasks by Founder & CEO
Travel Agency Manager
JCY Tour & Travel Co., Ltd
06.2020 - 02.2022
- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, restaurant and airlines.
- Work with the Sales, Account management and Operations, teams to implement targeted sales strategy.
- Work with internal teams on behalf of clients to ensure the highest level of customer service.
- Responsible revenues and lost.
- Cold call with client, follow up and appointment.
- Event organizer (M.I.C.E, company anniversary etc)
- Other tasks assign by top management.
Assistance Products Manager
World Express Tour & Travel
04.2018 - 01.2020
- Determines customers' needs and desires by specifying the research needed to obtain market information Provide support and guidance to other staffs in product management tasks.
- Assist in organizing product advertising, promotion and media activities.
- Obtains product market share by working with sales team to develop product sales strategies.
- Arrange tour and ensure all tours arrangement is completed in accuracy and timely
- Maintain contact and build relationships with suppliers & customers
- Cruise & Private Jet arrangement
- Creating, design and updating the new tour package
- Creates and communicates leads, and sales opportunities for sales team with strong comment to achieve target sales
- Prepare sales proposals & Quotations
- Perform other tasks required by top management level
Senior Tours & Ticketing Operator
B2B Cambodia Travel Co., Ltd
Phnom Penh
11.2014 - 12.2018
- Endeavor to establish an outstanding working relationship with service providers in designated field.
- Bargain or support bargaining with key essential service so as to enhance the cost structure.
- Listen to team members' feedback and resolve any issues or conflicts.
- Target the new destination and tailor-made itinerary.
- Make a close relationship with airlines to get special fare.
- Inspected products and machines to maintain quality and efficiency.
Education
Bachelor Degree - Tourism And Hotel Management
Royal University of Phnom Penh
Phnom Penh 01.2015 - 01.2018
General English Course -
American Intercon Institute
Phnom Penh 01.2013 - 01.2014
Diploma - Grade 12
Toul Svay Prey High School
Phnom Penh 01.2011 - 01.2014
Skills
Budget Management
Team leadership
Negotiation
Excellent Listener
Fast learner
Team coordinate
Friendly, courteous, and service oriented
Poised under pressure
Staff Training & Coaching
Recruiting and Hiring Talent
Quality Assurance
Solid written and verbal communicator
Operations management
Strategic planning
Interests
Gym and play sport
Listen to music (Pop, R&B, Rap)
Personal Information
- Date of Birth: 04/01/94
- Nationality: Khmer
- Marital Status: Single
Key Skills Characteristics
- Budget Management
- Excellent Listener
- Fast learner
- Team coordinate
- Friendly, courteous, and service oriented
- Poised under pressure
- Staff Training & Coaching
- Recruiting and Hiring Talent
- Quality Assurance
- Solid written and verbal communicator
Timeline
Manager, Product Development
Elite Travel & Tours Co., Ltd
01.2024 - Current
Supervisor, Destination Operation
World Pop Travel & Tour Co., Ltd
12.2022 - 12.2024
Branch Manager
Diamond Bedding Co., Ltd
03.2022 - 08.2022
Travel Agency Manager
JCY Tour & Travel Co., Ltd
06.2020 - 02.2022
Assistance Products Manager
World Express Tour & Travel
04.2018 - 01.2020
Bachelor Degree - Tourism And Hotel Management
Royal University of Phnom Penh
01.2015 - 01.2018
Senior Tours & Ticketing Operator
B2B Cambodia Travel Co., Ltd
11.2014 - 12.2018
General English Course -
American Intercon Institute
01.2013 - 01.2014
Diploma - Grade 12
Toul Svay Prey High School
01.2011 - 01.2014