Sok Chey
SENSOK PHNOM PENH
Summary
Highly motivated and results-oriented professional with 15+ years of experience in technical support, deployment, and engineering. Possess strong customer interaction skills and a passion for innovation. Proven ability to leverage deep technical expertise to solve complex problems.
Decisive and experienced Strategic Business Administrator with a decade years of success leading diverse teams. Proven ability to navigate both routine and transitional business operations. Skilled in financial management, marketing strategy, and employee well-being.
Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
15
15
years of professional experience
Work History
Business Director of Technical Support Solution
Dynamic Pharma Co., Ltd.
05.2017 - 02.2023
- Worked and managed both divisions - Medical and Scientific Equipment.
- Led organizational transformation efforts to adapt to evolving industry trends and position the company for long-term success, implementing necessary structural changes while maintaining a focus on core business objectives.
- Directed financial management initiatives to maximize profitability, overseeing budgets, forecasts, and reporting processes for accurate fiscal oversight.
- Over 10 years of analyst experience.
- Evaluated business data and reported o findings to inform stakeholders.
- Streamlined workflow, Improved operational efficiency for streamlined processes, optimizing resource allocation and reducing costs.
- Streamlined project management processes to ensure timely completion of deliverables within established budget constraints while maintaining high-quality results.
- Developed high-performing teams with targeted recruitment strategies, customized training programs, and ongoing mentorship.
- Enhanced company brand reputation, positioning the business as an industry leader through public relations initiatives and community engagement activities.
- Fostered innovation across departments by encouraging creative problem-solving techniques that led to novel ideas and solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs, recognition schemes, and flexible work arrangements.
- Influenced cultural change within the organization by promoting open communication channels, encouraging employee feedback, and fostering a collaborative work environment.
- Back support and cooperate with colleagues in servicing for customer.
- Assisted in recruiting, hiring and training of team members.
Service Business Manager of Medical Equipment department
Dynamic Pharma Co., Ltd.
05.2015 - 05.2017
- Evaluated and monitored the performance and efficiency of programs to ensure the implementation is on target on a daily basis
- Effectively collaborated with staff and stakeholders regarding to budgets for the developments
- Analysis & interpretation of the service business across operations and suggest opportunities to optimize productivity.
- Identify and anticipate development and changes required based on business strategic/objectives/plans/approaches that have been agreed to meet the overall business goals
- Managed and mentored the service team, provided hands-on support and guidance and prioritization for their activities on a regular basis
- Managed projects through planning, design, implementation, and support according to timeframe.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted and monitored with hiring process and training of new employees.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Streamlined business processes by implementing new project management tools and techniques.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Service Supervisor of Medical Equipment Department
Dynamic Pharma Co., Ltd.
01.2014 - 05.2015
- Installed and configured of all sold medical equipment both hardware and software plus provide operating training & applications on a daily basis
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Provided maintenance and support, including procedural documentation and relevant reports on a weekly and monthly basis
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements
Service Engineer of Medical Equipment Department
Dynamic Pharma Co., Ltd.
01.2008 - 01.2014
- Installed, configured and tested equipment on specialized platforms.
- Handled customer complaints and inquiries.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Attended training for career development
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
Education
High Diploma in Electronic Engineering -
Preah Kossomak Polytechnic Institute
10.2006
Flexible Manufacturing System (Installation, Commissioning and Programing) -
National Polytechnic Institute of Cambodia
08.2006
Radio and Television Course Certification -
Don Bosco Technical School Phnom Penh
07.2005
Electronics Technician Certifications -
Don Bosco Technical School Phnom Penh
09.2004
Skills
- Ethics and integrity
- Operations Management
- Crisis Management
- Government relations
Attributes
Excellent written and verbal communication skills demonstrated by working as a leader in Dynamic Pharma Co., Ltd - Phnom Penh, Cambodia., Experienced in working within tight deadlines to meet targets while serving a high volume of requests and incidents. Ability to prioritize duties and able to complete the tasks assigned. Flexible and adaptable to change in a fast-paced environment., Highly reliable and trustworthy with a strong work ethic and values. Advanced organizational skills with an adept ability to multitask. Attention to detail., Dedication to working independently and as part of a team. Highly developed analytical skills and accuracy.
Computer Experience
- Windows OS and Macintosh OSX
- MS Office 365
- Basic Networking
- Hardware/Software maintenance and repairing.
- MS SharePoint, Team, and Form (family of 365)
- Remote Desktop, TeamViewer
Industrial Certifications
- 5 years and 10 years certification appreciation, Dynamic Pharma Co., Ltd. Phnom Penh, 02/08/14 - 02/09/18
- Boosting your personal and professional productivity short course, Cambodia-Japan Cooperation Center, Phnom Penh, 03/25/17 - 03/26/17
- High productivity leader and time management at the workplace short course, Cambodian Federation of Employers and Business Associations, Phnom Penh, 03/04/17
- Supervisory and people management skills short course, Cambodian Federation of Employers and Business Associations, Phnom Penh, 07/04/15
- DirectView Classic CR,Vita CR, Kodac QC technical training, Phnom Penh, 02/17/14 - 02/20/14
- Abbott m2000sp and 2000rt field service training including operation, application and troubleshooting, Singapore, 01/06/14 - 01/17/14
- Panasonic Biomedical equipment training for Ultra-Low Temperature Freezer and CO2 Incubator, Singapore, 09/25/12 - 09/27/12
- TUS-A Series Ultrasound Technical Training, Toshiba Medical System Asia Pte Ltd, Singapore, 04/23/12 - 04/27/12
- Supervisory management short course, Cambodian Federation of Employers and Business Associations, Phnom Penh, 08/19/11 - 08/20/11
- Clarus 600 GCMS (Gas Chromatography–Mass Spectrometry) service training, PerkinElmer Thailand, Bangkok, 04/25/11 - 04/29/11
- Formal training course on BD FACSCaliburTM service training, Singapore, 05/28/11 - 04/01/11
- Service training course on Sanyo C-D compressor retrofit kid course, Singapore, 11/11/10 - 11/12/10
- Basic service training on Atomic Absorption-Aanalyst200, PerkinElmer Thailand, Bangkok, 09/12/09
- Basic service training on Metrohm Products and Anton paar Products, Metrohm Siam, Bangkok, 09/07/09 - 09/11/09
- Service training of OMRON Healthcare Blood Pressure Monitors and Body Fat Monitors, Dalian, China, 11/04/08 - 11/07/08
- Special workshop on “Successful Teamwork Building”, Cambodia-Japan Cooperation Center, Phnom Penh, 09/14/08
- Computer Maintenance and Network short course, 03/01/07 - 07/30/07
- Microsoft Word, Excel, Power Point and Business English (Year1), SETEC University, Phnom Penh, 10/04/06
- Driving License, 23 Tola Driving School, Phnom Penh, 09/29/04
- Microsoft Access Level II short course, Phnom Penh Thmei Institute, Phnom Penh, 03/01/04 - 07/10/04
- High Certificate English course, International Cambridge Institute, Phnom Penh, 08/25/03 - 05/08/04
References
- Hor Thearith, Business Manager / Medical Equipment Department, Dynamic Pharma Co., Ltd, Cambodia, hthearith@dynamic.com.kh, +855 012 674 069 / +855 077 382 366
- Keo Sopheak, Administrative Supervisor/Human Resource Department, Dynamic Pharma Co., Ltd, Cambodia, hthearith@dynamic.com.kh, +855 012 674 069 / +855 077 382 366
Training
XX
Timeline
Business Director of Technical Support Solution
Dynamic Pharma Co., Ltd.
05.2017 - 02.2023
Service Business Manager of Medical Equipment department
Dynamic Pharma Co., Ltd.
05.2015 - 05.2017
Service Supervisor of Medical Equipment Department
Dynamic Pharma Co., Ltd.
01.2014 - 05.2015
Service Engineer of Medical Equipment Department
Dynamic Pharma Co., Ltd.
01.2008 - 01.2014
High Diploma in Electronic Engineering -
Preah Kossomak Polytechnic Institute
Flexible Manufacturing System (Installation, Commissioning and Programing) -
National Polytechnic Institute of Cambodia
Radio and Television Course Certification -
Don Bosco Technical School Phnom Penh
Electronics Technician Certifications -
Don Bosco Technical School Phnom Penh