Socheath CHUON
Siem Reap
Summary
Dynamic sales professional with a proven track record at Chip Mong Insee Corporation, excelling in promotional sales events and relationship building. Skilled in developing sales strategies that increased market share and customer satisfaction. Adept at negotiating and closing deals, fostering strong partnerships to drive business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Officer
Chip Mong Insee Corporation
Battambang
07.2022 - Current
- Prepared weekly reports summarizing current sales performance metrics.
- Conducted research on competitive products and services.
- Implemented promotional campaigns to boost sales volume.
- Identified customer needs and developed customized solutions.
- Developed strategies to increase sales and market share.
- Maintained accurate records of all sales activities and results.
- Provided exceptional customer service throughout the entire sales process.
- Contacted current and potential clients to promote products and services.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Customer Service (Casino Online)
Nan Hai Hotel
Sihanuk Ville
01.2021 - 06.2022
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Sales Supervisor
Cheam Sengly Construction Company
Siem Reap
11.2019 - 06.2021
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Developed incentive programs for top performing sales representatives.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Coordinated with other departments to ensure smooth workflow.
- Developed and implemented sales strategies to increase customer base.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Recruited and trained new employees to meet job requirements.
Assistant Sales Manager
Treasure Oasis Hotel
Siem Reap
01.2017 - 10.2019
- Responsible for corporate and travel agent room sales for the hotel.
- Clear understanding of the hotels business strategies, then set goals and determine action plans to meet those goals.
- Identify new markets and business opportunities and increase sales.
- Develop a strong relationship with the front office team to ensure working in unity, and always striving to achieve the same goal.
- Conduct daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Provide the highest quality of service to the customer at all times.
- Work closely with the revenue manager to ensure proposed rate negotiations meet the financial needs of the hotel.
Senior Sales Executive
Regency Angkor Hotel
Siem Reap
02.2013 - 12.2017
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Follow up on service or product once the delivery has been made.
- Issue any contract of Travel agency and corporate agreement company.
- Monitored competitors' activities to maintain current knowledge of market conditions.
Reservation Officer
Sokha Angkor Hotel
Siem Reap
01.2011 - 01.2013
- Responded promptly to emails and faxes regarding new reservations or amendments.
- Provided customer service to guests by answering inquiries about hotel services and policies.
- Processed reservations, cancellations, and modifications of existing reservations.
- Ensured accuracy in all data entry while maintaining a high level of speed and efficiency.
- Maintained an up-to-date knowledge of all hotel facilities, services, and promotional activities.
- Communicated effectively with other departments within the hotel to ensure smooth operations during peak periods.
- Maintained knowledge of current room rates, special packages, and promotions.
Receptionist
Angkor Era Hotel
Siem Reap
10.2009 - 01.2011
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Bachelor of Arts - General Management
Build Bright University
Siem Reap 01-2015
Hospitality
Sala Bai Hotel School
Siem Reap 07-2010
High School Diploma -
10 January 1979 High School
Siem Reap 07-2009
Skills
- Promotional sales events
- Sales training
- Sales reporting
- Cross-selling techniques
- Team collaboration
- Sales strategies
- Strategic partnerships
- Negotiation techniques
- Relationship building
- Sales presentations
- Competitor analysis
- Sales analytics
- Closing techniques
- Consultative selling
- Sales planning
Affiliations
- Leadership Development Program "Courage to Lead"
Languages
Cambodian
First Language
English
Intermediate (B1)
B1
Certification
- Driving Lisence
Timeline
Sales Officer
Chip Mong Insee Corporation
07.2022 - Current
Customer Service (Casino Online)
Nan Hai Hotel
01.2021 - 06.2022
Sales Supervisor
Cheam Sengly Construction Company
11.2019 - 06.2021
Assistant Sales Manager
Treasure Oasis Hotel
01.2017 - 10.2019
Senior Sales Executive
Regency Angkor Hotel
02.2013 - 12.2017
Reservation Officer
Sokha Angkor Hotel
01.2011 - 01.2013
Receptionist
Angkor Era Hotel
10.2009 - 01.2011
Bachelor of Arts - General Management
Build Bright University
Hospitality
Sala Bai Hotel School
High School Diploma -
10 January 1979 High School
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