Summary
Skills
Work History
Education
Additional Information
Work Availability
Overview
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Socheath CHUON

Socheath CHUON

Sales Officer
Siem Reap

Summary

  • Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
  • Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care.
  • Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
  • Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust.

Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.

Skills

LANGUAGE SKILLS

Work History

Online Customer

Qin Lin Casino
Pum 1, Sangkat2, Phreah Sihanouk
12.2021 - Current
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Sales Representative

CSL Construction Company
Wat Bot, Sala komreuk, Siem Reap
01.2019 - 01.2021
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Implemented brand marketing and sales campaigns.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Trained and mentored new sales representatives.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Automated contact management system, resulting in better client organization and goal alignment.

Assistant Sales Manager

Treasure Oasis Hotel
Salakanseng, Siem Reap
01.2017 - 07.2019
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Managed and developed sales team.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Assisted sales team with completing customer transactions and managing issues.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Developed monthly team action plans and monitored progress.
  • Liaised between customers and product development team to recommend product improvements.
  • Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
  • Strengthened performance by applying excellent program and project leadership skills.

Senior Sales Executive

Regency Angkor Hotel
01.2014 - 01.2017
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Utilized multiple marketing strategies to improve profitability.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Recognized and resolved compound problems that effected upper-level management and business initiatives.
  • Protected top-priority accounts by employing effective sales and marketing techniques.
  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Managed digital marketing initiatives in accordance with consumer targets and needs.
  • Managed full sales lifecycle for accounts
  • Outperformed revenue targets by effectively applying and sales techniques

General Managmen

Build Bright University
Svaydangkum, Siem Reap
03.2012 - 06.2016
  • Improved operations through consistent hard work and dedication.
  • Prepared variety of different written communications, reports and documents.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Reservation Officer

Sokha Angkor Resort
02.2011 - 01.2013
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided customers with information about availability and pricing.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Worked closely with front desk to achieve full occupancy of property.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.

Receptionist

Angkor Era Hotel
08.2010 - 01.2011
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained confidentiality of information regarding clients and company.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Coordinated catering and set up conference rooms for corporate and client meetings.

Trainee

Sokha Angkor Resort
03.2010 - 05.2010

Student Intern

SalaBai Hotel School
Svaydangkum, Siem Reap
01.2009 - 01.2010
  • Prepared meeting rooms and materials and recorded important information.
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Sorted, organized and maintained files.
  • Completed research, compiled data and assisted in timely reporting.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Researched and reviewed information in support of daily objectives.

Trainee

Sofitel Royal Angkor
09.2009 - 01.2010
  • Developed team communications and information for meetings
  • Prepared variety of different written communications, reports and documents
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Carried out day-to-day duties accurately and efficiently
  • Used coordination and planning skills to achieve results according to schedule
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Worked with customers to understand needs and provide excellent service
  • Used Microsoft Word and other software tools to create documents and other communications
  • Participated in team-building activities to enhance working relationships
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Collaborated with team members to achieve target results
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Increased customer satisfaction by resolving issues
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Identified issues, analyzed information and provided solutions to problems

English Teacher

Disable village Volunteer School
01.2007 - 05.2009
  • Prepared and implemented lesson plans covering required course topics
  • Administered assessments and standardized tests to evaluate student progress
  • Planned dynamic lessons to increase student comprehension of books and literary concepts
  • Helped students develop important learning skills and good study habits useful in trade school or college education
  • Prepared comprehensive English curriculum for multiple classes
  • Supported student skill development in alignment with personal and academic goals
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework
  • Attended department meetings to develop and update course curricula
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues
  • Completed in-service and additional training to maintain professional growth
  • Planned coursework to introduce students to important literature
  • Coordinated activities to encourage interest in reading
  • Cultivated relationships with parents for complete support network
  • Worked with administrators on behavioral issues to support needs of students
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways
  • Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies
  • Led interesting and diverse group activities to engage students in course material
  • Kept classroom organized, clean and safe for students and visitors

Education

Bachelor of Arts -

Build Bright University
Siem Reap
1 2012 - 07.2022

High School Diploma -

10 January High School 1979
Siem Reap
10.2003 - 07.2009

Additional Information

Reference

  • Mr.Sam Norak: Director of Sales at Regency Angkor Hotel

Mobile: (855) 17 508 927

  • Mr.Chhiv Sokchea: General Manager at Treasure Oasis Hotel

Mobile: (855) 92 991 201

  • Kong Sokha: General Manager at Angkor Holiday Hotel

Mobile Phone: (855) 78 910 333

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

18
18
years of professional experience
58
58
years of post-secondary education

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Socheath CHUON Sales Officer