Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sievmey Dy

Sievmey Dy

Supervisor, Customer Service
Battambang ,Battambang

Summary

Accomplished Branch Teller at Amret PLC with expertise in cash handling and a keen eye for fraud detection. Enhanced customer satisfaction through empathy and effective cross-selling, contributing to branch sales goals. Proven track record in improving teller accuracy and supporting team initiatives, driving overall branch performance and efficiency.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Branch Teller

Amret PLC
05.2022 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
  • Improved teller accuracy through consistent attention to detail and thorough transaction verification.
  • Supported branch sales goals by identifying opportunities for upselling relevant banking products and services.
  • Prevented potential fraud incidents through diligent review of identification documents and verification of customer data.
  • Assisted in coaching new hires on proper procedures and best practices, contributing to the development of skilled colleagues.
  • Acted as a backup vault teller when necessary, proving my reliability and versatility within the branch team.
  • Collaborated with team members on initiatives to improve overall branch performance and efficiency.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Teller Intern

LOLC Finance
01.2020 - 04.2022
  • Contributed to a positive work environment through effective communication and teamwork.
  • Achieved high levels of accuracy in cash handling responsibilities, minimizing errors and ensuring proper documentation.
  • Proactively identified process improvements that resulted in increased productivity for the teller team.
  • Assisted in maintaining a balanced cash drawer, ensuring accurate daily counts and minimizing discrepancies.
  • Promoted bank products and services by actively engaging with customers and cross-selling relevant offerings.
  • Educated customers on online banking and mobile banking applications.

Education

Master Of Business Administration - Accounting

Build Bright University
Battambang

Bachelor Of Accounting - Accounting

Dewey International University
Battambang
08.2023

Skills

Patience and empathy

Certification

Bachelor Degree

Timeline

Bachelor Degree

08-2023

Branch Teller

Amret PLC
05.2022 - Current

Teller Intern

LOLC Finance
01.2020 - 04.2022

Master Of Business Administration - Accounting

Build Bright University

Bachelor Of Accounting - Accounting

Dewey International University

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Sievmey DySupervisor, Customer Service