Sievmey Dy
Supervisor, Customer Service
Battambang ,Battambang
Summary
Accomplished Branch Teller at Amret PLC with expertise in cash handling and a keen eye for fraud detection. Enhanced customer satisfaction through empathy and effective cross-selling, contributing to branch sales goals. Proven track record in improving teller accuracy and supporting team initiatives, driving overall branch performance and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Branch Teller
Amret PLC
05.2022 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
- Improved teller accuracy through consistent attention to detail and thorough transaction verification.
- Supported branch sales goals by identifying opportunities for upselling relevant banking products and services.
- Prevented potential fraud incidents through diligent review of identification documents and verification of customer data.
- Assisted in coaching new hires on proper procedures and best practices, contributing to the development of skilled colleagues.
- Acted as a backup vault teller when necessary, proving my reliability and versatility within the branch team.
- Collaborated with team members on initiatives to improve overall branch performance and efficiency.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller Intern
LOLC Finance
01.2020 - 04.2022
- Contributed to a positive work environment through effective communication and teamwork.
- Achieved high levels of accuracy in cash handling responsibilities, minimizing errors and ensuring proper documentation.
- Proactively identified process improvements that resulted in increased productivity for the teller team.
- Assisted in maintaining a balanced cash drawer, ensuring accurate daily counts and minimizing discrepancies.
- Promoted bank products and services by actively engaging with customers and cross-selling relevant offerings.
- Educated customers on online banking and mobile banking applications.
Education
Master Of Business Administration - Accounting
Build Bright University
Battambang Bachelor Of Accounting - Accounting
Dewey International University
Battambang 08.2023
Skills
Patience and empathy
Cash handling expertise
Transaction processing accuracy
Fraud detection techniques
Listening and comprehension
Sales and Cross-selling
Strong numeracy skills
Banking product sales
Cash counting
Customer relationship building
Friendly
Excellent time management skills
Relationship building and management
Positive
Teamwork and collaboration
Customer service
Problem-solving abilities
Certification
Bachelor Degree
Timeline
Bachelor Degree
08-2023
Branch Teller
Amret PLC
05.2022 - Current
Teller Intern
LOLC Finance
01.2020 - 04.2022
Master Of Business Administration - Accounting
Build Bright University
Bachelor Of Accounting - Accounting
Dewey International University