Sida Say

As a DevOps Lead, I responsible for providing the strategic direction for the DevOps function on the international level.

• Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
• Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
• Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
• I collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure
• I also lead the development of infrastructure strategy and architecture standards and procedures for the organization.
• Developed and executed strategic plans for process improvement, driving operational excellence across the organization.

• Work as DevOps Engineer for 8 years to deploy and manage applications using Kubernetes cluster and Jenkins as CI/CD with help of tools such as Ansible, Docker, Terraform, Hashicorp Vault, and Helm as configuration management, system automation, and encryption
• Integrated security into cloud architecture solutions to prevent bugging
• Maintained systems that monitored applications and infrastructure
• Applied automated testing solutions for unit, integration, and system testing
• Maintained metrics visibility using Datadog and Prometheus/Grafana to create useful dashboards and monitors
• Corrected, modified, and upgraded software to improve performance
• Tuned systems to boost performance
• Implemented deployment strategies using container orchestration tools such as Docker
• Developed continuous improvements and implemented solutions to existing infrastructure, tools and processes
• Mentored DevOps engineer interns on proper engineering methods.

• Evaluated existing procedures and made proactive adjustments to meet changing demands
• Managed and monitored installed systems for highest level of availability
• Designed and implemented system security and data assurance
• Built and maintained network infrastructure consisting of Windows, Linux and virtual products
• Managed use of various types of databases and configured, installed and upgraded new ones
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.