Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Seng Julay

Seng Julay

IT
Phnom Penh

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

IT Software Support Technician

Ovtras GPS System Solutions
Phnom Penh
02.2017 - 10.2017
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Installed, configured and maintained computer systems and network connections.
  • I'm controller GPS system fix resole problem user using

Technician

MY EYE
Phnom Penh
12.2017 - 04.2018
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.
  • Organized work to meet demanding production goals.
  • fix and install soft ware & hardware Camera Security Alarm device any Device Security...

IT Technician

Tia Nam Company Co., Ltd.
Phnom Penh
06.2018 - 02.2021
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Solve problems hardware software
  • Windows Server controller
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - IT

Royal University of Phnom Penh (RUPP)
Phnom Penh
11.2016 - 08.2021

Skills

    Desktop Technical Support

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Software

IT management

Timeline

IT Technician

Tia Nam Company Co., Ltd.
06.2018 - 02.2021

Technician

MY EYE
12.2017 - 04.2018

IT Software Support Technician

Ovtras GPS System Solutions
02.2017 - 10.2017

Bachelor of Science - IT

Royal University of Phnom Penh (RUPP)
11.2016 - 08.2021
Seng JulayIT