SENG CHANROTHANA
Phnom Penh,855
Summary
Results-driven Deputy Branch Manager known for high productivity and efficient task completion. Possess critical skills in team leadership,Fund managing deposit volumed and Operation well managed.financial reporting, and customer relationship management. Excel in communication, problem-solving, and strategic planning to drive branch success. Committed to leveraging these abilities to contribute positively to organizational goals.
Overview
9
9
years of professional experience
Work History
Deputy Branch Manager
SATHAPANA BANK PLC
PHNOM PENH, PP
05.2024 - Current
- Developed and implemented new operating procedures to improve branch efficiency.
- Assisted in the recruitment, training, and development of branch personnel.
- Managed daily branch operations including customer service, sales, teller transactions,
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Monitored compliance with banking regulations and internal policies and procedures.
- Resolved customer complaints promptly and professionally.
Relationship Manager
CIMB
PHNOM PENH, PP
01.2019 - 05.2021
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Assistant Customer Service Manager
CIMB
PHNOM PENH, PP
01.2018 - 12.2019
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Conducted performance reviews for customer service staff.
- Reviewed and updated existing policies, procedures and guidelines governing the provision of services to customers.
- Cash management
- Compliant handling
- Audit and compliance responding
Teller
CIMB Bank PLC
, PP
09.2015 - 01.2017
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
Education
BBA - Banking And Finance
Norton University
Phnom Penh08-2013
Skills
- Team Management
- Operations Management
- Training and mentoring
- Staff Development
- Compliance and Audit knowledge
- Reports
Timeline
Deputy Branch Manager
SATHAPANA BANK PLC
05.2024 - Current
Relationship Manager
CIMB
01.2019 - 05.2021
Assistant Customer Service Manager
CIMB
01.2018 - 12.2019
Teller
CIMB Bank PLC
09.2015 - 01.2017
BBA - Banking And Finance
Norton University
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