សែម សុវណ្ណដេត Sem Sovandet

- Active Service Internet from ISP provided to Customer.

- Installation/upgrade of network hardware and software.

- Troubleshooting the issues and network consulting,

maintenance and other.

- Installation, Configuration Router, Mikrotik, Switch L2 and

troubleshoot with wrieless broad band equipment lkuai,

Tplink, Ruijie and Access Point.

- Configure Vian & Trunk/ E-Trunk & at & DHCP & Static Route

& Dynamic Route.

- Configure Load Sharing Balancer & ailover & Load

Balancing on link

- Daily, weekly and monthly technical report to technical

leade,r/manager.

- Performed data entry for client information into the

database. than send report to technical manager or

relevant departments.

- Solution for customers when they have any problem with

wireless/Ian connection, internet card Problem or other

problem with the best solution.

- Responsible for communication and f-ace with customer,

& the way to solve main Problems.

- RepIly Chat Question & Answer with Customer by Wechat &

telegram appl lication.

- Collaborated with team members to achieve target results.

- Managed complaints with calm, clear communication and

problem-solving.

- Maintained clean, safe working environments to eliminate

accident risks.

- Troubleshooting & resolve computer maintenance and

user's support.
- Fixing issues network & constantly and check network or

internet connection.
- Setup Window OS & software on Windows for laptops, PCs

and users application.

- Daily maintenance and backup data and resolve computer

problem.
- Provided technical support to colleagues, resolving issues

related to hardware, software, and network connectivity

promptly.

- Installation printer, scanner, fingerprint device & fix error and

maintenence.

- check configure cctv dvr& nvr, remote connection and

router, access point wifi & controller to access internet.

- Standby at server site, daily monitor system health and live

TV channels and checkup list showing status of each

channel and IPTV system operations reports.
- Control lPTV system and maintain systems documentation

and network diagrams.
- Install all hardware and software cooperation of the IPTV

Engineer.
- Installation and setup tvbox platforms and service which i

ncludes IP networking.
- Support and direct interaction with IPTV service to

customers.

- Installation and setup modem and connection internet for

customer
- Onsite support technical issue
- Troubleshooting and remote technical support
- Perform other tasks assigned by management
- Share Internet local for customer site
- Complete new installation case on time complete survey

case as requested.
- Work closely with NOC, TS, CS & Sales Team.
- Responsible for all maintenance cases on time.