Selma Martin
Administrative Liaison
Windhoek,KH
Summary
Selma Martin is a dynamic and goal-driven professional with a proven track record in debt recovery, negotiation, and customer relations. Fluent in Afrikaans, English, and Oshiwambo, she excels in fostering positive client interactions while consistently reducing delinquency rates. With over six years of experience across sectors, she has honed her skills in persuasive communication, multitasking, and conflict resolution. Her calm under pressure, coupled with her ability to adapt and solve problems swiftly, makes her a valuable asset in fast-paced environments. Currently serving as a debt collector at Nimble Credit Solution, Selma’s dedication to excellence and professionalism defines her career.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Debt Collector
Nimble Credit Solution
Windhoek, Khomas
1 2022 - Current
- Achieved consistent success in recovering delinquent accounts, +/- 300 accounts monthly
- Demonstrated excellent negotiation and communication skills, closing 80% of the negotiations
- Worked with diverse customers to create cooperative debt resolutions.
Debt Collection Agent
Amushe Debt Recovery
01.2018 - 01.2020
- Collected overdue payments from delinquent accounts
- Ensured high recovery rates while maintaining professionalism
- Resolved conflicts and handled escalated accounts efficiently.
Receptionist
Exclusive Health and Wellness Gym
Windhoek, Khomas
01.2013 - 01.2016
- Managed front-desk operations, including answering calls and scheduling, about 30 to 40 calls daily.
- Systems used are Cisco, Siemens and Uni-phone switchboard systems
- Provided excellent customer service and maintained gym records.
Education
Preschool Teaching Training -
NECD-NGO Association
Secondary Education - undefined
Rehoboth High School
01.2005 - 05.2007
Skills
Debt Recovery and Resolution
Negotiation and Persuasive Communication
Call Center Experience
Problem Solving and Multitasking
Stress Tolerance and Professionalism
Clear Communication and Active Listening
Self-Motivation and Reliability
Cover Letter
Dear Hiring Manager,
I am writing to express my interest in the Sales, Debt Collector, or Office Administrator position. With over six years of experience in debt recovery and customer relations, I have honed my skills in negotiation, communication, and multitasking. At Nimble Credit Solution and Amushe Debt Recovery, I consistently exceeded recovery targets by maintaining professionalism under pressure, utilizing persuasion and patience to foster cooperative resolutions.
I am confident that my experience, combined with my goal-oriented mindset and stress tolerance, makes me a strong candidate for this role. I would welcome the opportunity to discuss how my skills can contribute to your team’s success.
Thank you for considering my application. I look forward to the possibility of working with you.
Sincerely,
Selma Martin
Personal Information
Nationality: Namibian
Languages
Afrikaans
English
Oshiwambo
References
Mr. Jacobs Coffee, Manager at Nimble Credit Solution, +264812968366
Timeline
Debt Collection Agent
Amushe Debt Recovery
01.2018 - 01.2020
Receptionist
Exclusive Health and Wellness Gym
01.2013 - 01.2016
Secondary Education - undefined
Rehoboth High School
01.2005 - 05.2007
Debt Collector
Nimble Credit Solution
1 2022 - Current
Preschool Teaching Training -
NECD-NGO Association
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