Selma Katjivena
Windhoek, Khomas
Summary
With a robust background at Standard Bank Namibia, I excel in operations management and customer service, enhancing satisfaction scores by overhauling service protocols. My leadership in facility management and foreign exchange has fostered a productive, engaged team environment, achieving significant improvements in service delivery and vendor relations. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
27
27
years of professional experience
Work History
Manager Facility Management and Logistics
Standard Bank Namibia
01.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Improved customer satisfaction scores by overhauling customer service protocols and ensuring staff is trained in customer engagement techniques.
Foreign Exchange Team Leader
Standard Bank Namibia
04.2006 - 12.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced customer satisfaction by providing expert advice on suitable foreign exchange products and services.
- Ensure that all foreign exchange transactions (sale and purchase) are dealt according to the Exchange Control Ruling of Bank of Namibia.
Foreign Exchange
Standard Bank Namibia
01.2000 - 12.2006
- Foreign Exchange Teller
- Foreign Exchange Purchase Clerk
- Foreign Exchange Purchase, Check Clerk
- Foreign Exchange Sales Clerk
- Foreign Exchange Sales Check Clerk
- Exchange Control Officer/Consultant
- Information Assistant
Teller Department
Standard Bank Namibia
01.1999 - 12.2000
- Customer Service Representative
- Correspondence Officer
Enquiries Department
Standard Bank Namibia
02.1998 - 12.1999
- Savings Bank Enquiries Clerk
- Frontline Enquiries Clerk
Education
Higher Certificate - Facilities Management
Academy For Facilities Management
South Africa05-2022
High School Diploma -
Jan Mohr Secondary School
Windhoek, Khomas, Namibia12-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Operations management
Languages
Otjiherero
Native language
English
Proficient
C2
Afrikaans
Proficient
C2
Reference
Mrs F.E Albertse
Regional Manager
Standard Bank Namibia
Tel: +264 81 490 8450
Mrs L.D Camm
Head Service Support
Standard Bank Namibia
Tel: +264 61 294 4207
Timeline
Manager Facility Management and Logistics
Standard Bank Namibia
01.2017 - Current
Foreign Exchange Team Leader
Standard Bank Namibia
04.2006 - 12.2016
Foreign Exchange
Standard Bank Namibia
01.2000 - 12.2006
Teller Department
Standard Bank Namibia
01.1999 - 12.2000
Enquiries Department
Standard Bank Namibia
02.1998 - 12.1999
Higher Certificate - Facilities Management
Academy For Facilities Management
High School Diploma -
Jan Mohr Secondary School
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