Savady Keo
Phnom Penh,12
Summary
Knowledgeable; And friendly with strong background in managing customer services, ensuring the helpful high satisfaction and loyalty. Adept at streamlining operations and enhancing service delivery to improve client experiences. Demonstrated ability in team leadership and problem-solving to meet and exceed service goals.
Overview
7
7
years of professional experience
Work History
Customer Services
Qatar Airways Cargo
06.2022 - Current
1. Booking & Reservation (If Need)
2. Flight Forecast Report (Daily)
3. Process Late Spot Rate Request to RO
4. Check Rate before Flight Dep ( Email to RM/ Concern party in case )
5. Stock MAWB Allocation for Agent
6. Request Stock MAWB
7. Closing Stock Reconciliation Report (once a month)
8. CSP Code Request
9. Tracing Shipment
10. CCA/ Amendment Process
11. Import Ok to Forward
12. Meeting Minute’s Manual Report ( When have meeting)
13. Filling and update rate SF;PT on excel.
14. CSR Report
Customer Services
K-Mile Air (8K)
12.2021 - 06.2022
- Booking & Reservation
- Issue MAWB/ Filling HAWB/MAWB on system
- Tracing shipment update status
- Filling loading plan on excel.
Customer Service Assistant Supervisor
Hardrock Cafe Phnom Penh
08.2018 - 12.2021
-Taking order and Customer care
- Stock count
-Cashier; Barista & Bartender
- Training new hire employees
Education
BBA - Business Management
National University of Management
Phnom Penh, Cambodia08-2024
High School Diploma -
Preah Sisovath Highschool
Phnom Penh, Cambodia08-2019
Intermediate Certificate - English Language
Beltie International Institute
Phnom Penh, Cambodia02-2014
Skills
- Computer; World, Excel; Powerpoint
- Video editor (Capcut)
- Good communication
Adventure, concert, Badminton
I love to explore new experiences new adventures and enjoy spend time collecting memories. I do enjoys watching sport and badminton one them that enjoy the most which it help physically mentally more flexible.
Timeline
Customer Services
Qatar Airways Cargo
06.2022 - Current
Customer Services
K-Mile Air (8K)
12.2021 - 06.2022
Customer Service Assistant Supervisor
Hardrock Cafe Phnom Penh
08.2018 - 12.2021
BBA - Business Management
National University of Management
High School Diploma -
Preah Sisovath Highschool
Intermediate Certificate - English Language
Beltie International Institute
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