SAURAV KUMAR
BHAGALPUR, Bihar
Summary
Adept at trend analysis and customer service, I enhanced data accuracy and customer satisfaction at Administrative Assistant by mastering Microsoft Office and employing effective complaint handling. My collaborative efforts led to streamlined processes and improved team productivity, showcasing my ability to multitask and solve problems efficiently.
Overview
5
5
years of professional experience
Work History
Customer Support Executive
Team Leader
2023.02 - Current
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Listened to customers' questions and concerns to provide answers or responses.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Computer Data Entry Operator
Administrative Assistant
2021.01 - 2022.11
- Maintained a clear understanding of job expectations, continuously updating skillsets through relevant training and certification programs.
- Delivered high levels of customer satisfaction through prompt response times when addressing inquiries related to stored information.
- Provided valuable insights on potential areas of improvement within existing workflows, resulting in increased productivity rates across teams.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
Hotel Staff
Front Office Manager
2019.04 - 2019.12
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Developed strong relationships with local vendors to secure competitive pricing for supplies and services.
- Ensured optimal staffing levels by creating work schedules based on forecasted demand patterns.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
Education
Bachelor of Arts - English Language And Literature
T.M.B. University
Bhagalpur, Bihar04.2022
Intermediate (12th) - Science Education
R.S.S.E. Inter College
Munger, Bihar03.2019
Metric (10th) -
G.R.S.S. Vidya Mandir
Bhagalpur, Bihar03.2017
Skills
- Trend detection and analysis
- Customer Inquiry Management (CIM)
- Complaint Handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Computer Skills
- Microsoft Office
- Data Entry
- Customer Relations
- Data Management
Languages
Hindi, Bhojpuri, Punjabi, magahi
Native language
English
Proficient
C2
Timeline
Customer Support Executive
Team Leader
2023.02 - Current
Computer Data Entry Operator
Administrative Assistant
2021.01 - 2022.11
Hotel Staff
Front Office Manager
2019.04 - 2019.12
Bachelor of Arts - English Language And Literature
T.M.B. University
Intermediate (12th) - Science Education
R.S.S.E. Inter College
Metric (10th) -
G.R.S.S. Vidya Mandir
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