SARAFINA UTAPI KANDUKIRA
Windhoek, Khomas
Summary
Skilled at accurately transcribing audio files into written documents. Works with variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manages time and simultaneous projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Legal Transcriber
TUNGA TRANSCRIPTION SERVICES, HIGH COURT
08.2022 - Current
- Transcribed legal documents with attention to detail and accuracy.
- Researched legal terminology to enhance transcription quality.
- Reviewed audio recordings for clarity and completeness.
- Developed a keen understanding of legal terminology, enabling accurate capture of complex language within transcribed documents.
Legal Transcriber
TYRO BUSINESS SERVICES CC, MAGISTRATE COURT
09.2017 - 09.2018
- Developed a keen understanding of legal terminology, enabling accurate capture of complex language within transcribed documents.
- Expedited trial preparations with rapid turnaround times for urgent transcription requests from legal teams.
- Maintained high standards of quality control by proofreading transcripts for errors before submission to clients or attorneys.
- Enhanced case accuracy by transcribing legal proceedings with a focus on detail and precision.
Sale Assistant
GALAXY & CO
03.2016 - 08.2017
- Assisted sales team in managing inventory and ensuring product availability.
- Developed and maintained customer relationships to enhance service satisfaction.
- Collaborated with marketing team to implement promotional strategies and events.
- Conducted product demonstrations, showcasing features and benefits to potential customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Receptionist/Secretary
T.S.M & GENERAL SUPPLIER
02.2009 - 12.2011
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated multi-line phone system, directing calls to appropriate departments promptly.
- Assisted with administrative tasks, including data entry and document management for office efficiency.
- Developed and maintained relationships with clients, enhancing customer satisfaction through effective communication.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Rehoboth High School
Rehoboth01-2008
Skills
- Fast typing speed
- File organization
- Document formatting
- Work prioritization
Certification
Grade 12
Languages
English
Afrikaans
Otjiherero
Timeline
Legal Transcriber
TUNGA TRANSCRIPTION SERVICES, HIGH COURT
08.2022 - Current
Legal Transcriber
TYRO BUSINESS SERVICES CC, MAGISTRATE COURT
09.2017 - 09.2018
Sale Assistant
GALAXY & CO
03.2016 - 08.2017
Receptionist/Secretary
T.S.M & GENERAL SUPPLIER
02.2009 - 12.2011
Rehoboth High School