Summary
Overview
Work History
Education
Skills
Cover Letter
Certification
Listen to music, play volleybal and footbal, researching, reading.
Timeline
Generic
Samoeun Tak

Samoeun Tak

Branch Manager
Takeo

Summary

Results-driven Branch Manager with experience overseeing all aspects of business operations. Strategic thinker and decisive leader dedicated to customer satisfaction and exceeding expectations. Expert problem solver skilled at resolving conflicts and implementing positive changes. Passionate about delivering exceptional customer service and promoting loyalty among team members through effective communication and leadership. Proficient in service marketing and credit offerings, with a proven track record of coordinating financial activities and managing programs effectively.

Overview

11
11
years of professional experience
1
1
Certification
1
1
Language

Work History

Branch Manager

Phillip Bank P.L.C
05.2019 - Current
  • Working with many responsibility for the whole branch operation including loan issue, payment issue, company achievement plan, staff training and other tasks to help company business development.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Acting Branch Manager

Phillip Bank P.L.C
01.2019 - 05.2019
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Consulted customers to boost product sales and services.

Chief Credit Officer

Phillip Bank P.L.C
12.2017 - 01.2019
  • Implemented regular portfolio reviews, identifying areas of risk exposure and developing appropriate mitigation strategies.
  • Played a pivotal role in supporting business growth by providing sound credit guidance and expertise during strategic planning sessions.
  • Maintained a thorough understanding of relevant regulatory requirements, ensuring prompt implementation of necessary changes to policies and procedures.
  • Managed a diverse team of credit professionals, promoting collaboration and superior performance in achieving targets.
  • Established strong relationships with key stakeholders across business units, facilitating seamless communication and coordination for credit-related matters.
  • Reduced delinquency rates through proactive portfolio monitoring and timely interventions.

Credit Officer

Phillip Bank P.L.C
06.2016 - 12.2017
  • Build relationship with customer and local authority.
  • Provide good service to customer by faster preparing loan documents.
  • Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Organized and finalized loan applications for underwriter review.
  • Collect and solving loan late.

Field Teller

Kredit Micro Finance P.L.C
04.2016 - 06.2016
  • collect repayment at field and select Commission.
  • cash count and transfer to teller on time.
  • build relationship with authority
  • join loan late solving with credit officer and teamat.


Tranee

KREDIT Microfinance P.L.C
09.2015 - 02.2016
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.

Credit Officer

Sustand the Livelihood for Famer Organization
06.2014 - 09.2015
  • Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
  • Implemented robust monitoring systems to track performance metrics of existing loans, identifying areas requiring attention or intervention.

Education

Bachelor of Arts - Economic And Finance

Build Bright University
Takeo, Cambodia
04.2001 -

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

Coaching and mentoring

Employee development

Performance reviews

Team player

Customer relationships

Team supervision

Banking

Loans

Cover Letter

08/24/21, I am writing in response to your advertisement through social media which inspire me a lot to be selected as Sub-Branch Manager in your company. Before screening to my resume, it's a pleasure to show you that my experience, education and capacity match this position a lot. Well, I have been working in the bank for several years as well as practice as branch manager at Phillip Bank Pie for two years. I can tell you that my duties there is quite fit to your job description since I am working with many responsibility for the whole branch operation including loan issue, payment issue, company achievement plan, staff training and other tasks to help company business development. For this movement, in case that I am selected from your company. I am truly sure that I can help your company business movement quickly through what experienced me. I can tell that this is such an achievement for me at Phillip Bank Pie, thus. I will use this achievement strategy to apply on your company smoothly. I am looking forward to you son, however; please do not hesitate to contact me through email address samouen5l@gmail.com or phone number (+855)-68-332-331.

Certification

Relationship Bassed Sale

Listen to music, play volleybal and footbal, researching, reading.

every weekend and free time i do Reading book, listen to music and play volleyball and footbal.

Timeline

Relationship Bassed Sale

05-2023

Branch Manager

Phillip Bank P.L.C
05.2019 - Current

Acting Branch Manager

Phillip Bank P.L.C
01.2019 - 05.2019

Chief Credit Officer

Phillip Bank P.L.C
12.2017 - 01.2019

Credit Officer

Phillip Bank P.L.C
06.2016 - 12.2017

Field Teller

Kredit Micro Finance P.L.C
04.2016 - 06.2016

Tranee

KREDIT Microfinance P.L.C
09.2015 - 02.2016

Credit Officer

Sustand the Livelihood for Famer Organization
06.2014 - 09.2015

Bachelor of Arts - Economic And Finance

Build Bright University
04.2001 -

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Samoeun TakBranch Manager