Rorn Kunthea
Phnom Penh,Cambodia
Summary
Organised Receptionist experienced in managing front desk operations and enhancing workplace efficiency. Delivered exceptional customer service through effective communication and a professional, welcoming approach. Maintained confidentiality while supporting administrative tasks and managing correspondence in a high-pressure environment.
Overview
1
1
Language
7
7
years of professional experience
Work History
Receptionist and Assistance Mainteanace Manager
MIB Group
Phnom Penh, Cambodia
11.2021 - Current
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Prepared payment for supplier records and other paperwork to facilitate ease of retrieval.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Used Microsoft Office to track information, update records and write correspondence.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
- Kept office inventory levels optimised with timely restocks and accurate purchase order management.
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
- Assisted in enforcing company policies and procedures to ensure compliance., proactively addressing issues with management.
- Monitored and reconciled department expenditures for month-end expense reports.
- Updated office financial records with new payments and adjusted balances.
Information Officer
Aeon Mall Sen Sok City
Phnom Penh
11.2019 - Current
- Make communication with the Customer
- Announcement related to the mall (Blood donation, Car problem, Lost and Found Child, take care belonging…)
- Prepare Monthly report and Daily report
- Clear Lost and Found Belonging
- Calculate money of three Services (Futsal, wrapping, Copy)
- Provide information to the customer
- Gift wrapping and copy or print document
- Solving problem for customer
- Helping or Guiding the customer to use escalator
- Preparing procedure of work
Education
Bachelor Degree - English Literature
Cambodian Mekong University
Phnom Penh08-2026
High School - English Literature
Hun Sen Svay Antor
Prey Veng 01-2017
Skills
- Administrative support
- Microsoft Office
- Internet & Email
- Customer service
- Supplier relations
- Records management
- Billing procedures
- Effective Communication
- Problem resolution
- Time management
- Team building
- Welcoming atmosphere
- Professionalism
- Client relations
- Integrity in service
- Adaptability in roles
Custom
- Listening music
- Researching Internet
- Reading book
- Joining any event in school and Social
Personal Information
- Height: 1.63cm
- Weight: 45Kg
Languages
English
Intermediate
B1
Hobbies and interests
- Reading literature, online research, and attending community events.
- Continuous self-study, reading, listening to music, and participating in school and social events.
- Independent research and reading literature.
References
Mr. Sim Makara
Maintenance Manager
MIB Group
069 380 777
Timeline
Receptionist and Assistance Mainteanace Manager
MIB Group
11.2021 - Current
Information Officer
Aeon Mall Sen Sok City
11.2019 - Current
Bachelor Degree - English Literature
Cambodian Mekong University
High School - English Literature
Hun Sen Svay Antor