YAN SIEVMEY
Samlout District
Summary
Dynamic and detail-oriented professional with experience as a Receptionist at Eden Beach Resort. Skilled in Microsoft Office, effective communication, enhancing guest satisfaction, and making reports. My proactive approach led to improved client interactions and efficient handling of reservations, ensuring a seamless experience for all guests.
Overview
1
1
year of professional experience
Work History
Receptionist
At Eden Beach Resort
Sihanoukville
03.2024 - Current
- Welcomed all customers by presenting hotel services and amenities.
- Assign all information in the system (Ezeefrondesk), communicate with clients, and update client records. Resolved customer problems and complaints. Make confirmation (Direct Booking, Travel Agent, and OTA) and reserve in the system.
- Reply to the chat with information; open and close the inventory (SiteMinder) depending on guest bookings.
- Checking all guest information and noting it in the daily report.
- Booking a boat ticket for the arriving guest and departure.
- Making arrival, in-house, and departure reports.
- Making a daily breakfast report, updating identity in the system, and making a police report.
- Summarize all reports and drop the report to the accountant.
- Take note of important information for the next shift.
Education
Second year -
University of Management and Economics
03.2025
High School -
Sreandong Hight School
01.2022
Skills
- Microsoft Office
- Time management
- Report generation
- Document management
- Communication skills
Special Skills
Mother tongue (Reading, writing, Listening, Speaking), Medium (Reading, Writing, Listening, Speaking), Microsoft Office (Word, Excel, PowerPoint), Time management
Personal Information
- Place of Birth: Battambang province
- Height: 1.65m
- Date of Birth: 04/26/04
- Gender: Female
- Nationality: Cambodian
- Marital Status: Single
Timeline
Receptionist
At Eden Beach Resort
03.2024 - Current
Second year -
University of Management and Economics
High School -
Sreandong Hight School
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