RANDOLPH DAVIS HILL
Summary
With a deep-rooted history in the tech industry, I bring a wealth of experience gained from leading technical teams in key regions including Asia, Australia, India, and Japan. My25 years in technical leadership roles have been characterized by a dedication to technical delivery within field services and professional services. My approach has involved guiding projects with a strategic, yet hands-on methodology, positively influencing customer experiences in the Americas and the APAC-J regions. My interactions with CXO-level stakeholders have always been driven by a shared vision for practical technology adoption and project delivery. My technical foundation is supported by AWS certifications and a continuous exploration of emerging technologies, including Generative AI through platforms like OpenAI, Anthropic, and Langchain, using languages such as Python and Golang.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CTO/Founder
GovBotics USA
09.2023 - Current
- In my capacity as Chief Technology Officer/Founder at GovBotics, I oversee the technical strategy and development of applications that are transforming public sector engagement through Generative AI
- My focus is on creating solutions that bring forth improved operational efficiency, transparency, and public access within government processes
- At the core of my work is the union of technology with civic duty, aiming to deliver innovations that carry significant societal benefits
- Our endeavors are supported by cutting-edge platforms like LangChain, OpenAI, Anthropic, and DeepInfra, and we maintain a strong dedication to innovation, coupled with robust security measures, by adopting open-source language models for on-premises deployment
Managing Director
AUPP Technology Center
02.2022 - 09.2023
- Mission to forge strategic partnerships with cutting-edge tech startups both locally and regionally to accelerate innovation in Cambodia
- Assessed joint ventures as a strategic avenue for market penetration, with a particular emphasis on Cyber Security, Cloud Service Delivery, MedTech, and FinTech sectors
- Accountable for achieving revenue and profitability objectives
- Served as a trusted advisor to Cambodia’s Ministry of Post and Telecommunications and as a technology mentor in application development for OpenAI/Langchain at the American University of Phnom Penh
- Developed a social media marketing strategy for certification classes across platforms like X, Instagram, LinkedIn, and Facebook
- Led a student research team focused on next-generation UI incorporating AI
- Evaluated marketing tools like MidJourney and Stable Diffusion for potential adoption
- Prototyped a multi-functional RAG application using Langchain and OpenAI
- Secured partnership MOUs with Human Manage and LGMS Malaysia
Consultant
Fat Tree IO Co, Ltd
10.2020 - 02.2022
- Overseas assignment Cambodia
- Navigated challenges to the global service delivery industry during the COVID-19 pandemic by serving as a volunteer technology advisor to the Ministry of Post and Telecommunication of Cambodia
- Helped develop national technology strategy across cloud computing, cybersecurity, and application platforms
- Co-authored paper, 'Strategy and Barriers to Overcome for Cambodian E-Government: A Discussion Paper.'
- Prototyped a mobile healthcare application leveraging Dart/Flutter to support local healthcare provider
- Prototyped application to archive files to AWS S3
Director of Premier Support Delivery (Asia Pacific)
Extreme Networks USA
11.2017 - 06.2019
- Overseas assignment in Singapore
- Directed the provision of key services, overseeing an interdisciplinary team of8 support engineers focused on wired and wireless network solutions
- Orchestrated post-sale support, aiding customers in product and network setup, and mobilized resources to tackle urgent issues
- Partnered closely with sales teams to formulate account strategies
- Handled critical escalations, preventative measures, and resolved technical and equipment challenges
- Engaged in product marketing to build brand recognition of Service offerings
- Cross functional collaboration with sales account managers on customer account strategy
- Tasked with leading high-performing teams, coaching/mentoring staff, and driving employee development in the Asia region
- Responsible for customer-facing duties such as managing Premier customer escalations, ensuring customer success, and leading retention efforts
- Drove discipline and structure around customer engagement for pre-sales and post-sales support
- Accountable for operational results at the team level in terms of revenue, P&L, customer satisfaction, and expenses
- Reduced service calls by25% through the design and execution of a targeted end-customer technical training initiative
Director of Technical Field Support, Asia Pacific
Brocade Communication USA
06.2008 - 11.2017
- Overseas assignment in Singapore
- Earned two promotions for revitalizing the Asia Pacific-Japan (APAC-J) delivery organization
- Managed the development of Field Service Organizations, focusing on Storage Area Networking (SAN) and IP Networking services, which are utilized by90% of all data centers
- Led a team of23 service delivery engineers and worked closely with Sales to develop account strategies
- Spearheaded revenue growth and managed a multi-million dollar P&L for the APAC-J region, achieving a30% increase in revenue while maintaining a30% gross margin target
- Negotiated and secured pan-Asia delivery contracts for a U.S
- Multinational conglomerate, optimizing contract terms to align with strategic business objectives
- Engaged in executive-level strategic planning for budget and service delivery, ensuring all contracts were executed to the highest quality for customers
- Delivered concierge-level service to address critical issues impacting enterprise operations and business continuity
- Architected and deployed a customer escalation notification system, reducing customer engagement time to one minute
- Enhanced delivery utilization by implementing multifunctional roles and rotating assignments
- Developed technical enablement workshops for partners, contributing to the growth of the APAC Partnership Delivery Ecosystem
- Served as the Asia Pacific Management liaison and primary escalation point for customer issue resolution
- Tasked with leading high-performing teams, coaching/mentoring staff, and driving employee development in the Asia region
- Handled customer-facing engagement for both sales and escalation support, ensuring seamless customer experience and issue resolution
Senior Manager of Advance/Field Services
01.2008 - 12.2011
- Overseas assignment, Singapore
- Promoted to direct SAN and IP professional services for the APAC region, including GEO strategies and OPEX leadership with a cross-functional team of20
- Streamlined operations for delivery partners by driving efficiency in talent recruitment, training, and certification
- Managed revenue and sales forecasting
- Collaborated with the product team on strategic business planning and initiating opportunities for new service offerings
- Managed P&L and budget of $1.5M with30% gross margin targets
- Spearheaded data-driven process improvements for multiple enterprise projects
- Introduced a suite of organizational designs and recovered $1M service revenue by restructuring APJ delivery organization
- Achieved30% cost reductions and improved efficiency after restructuring engineering assignments
- Increased revenue by $2M through new partner programs and designed and implemented customer satisfaction initiatives to improve customer and user experiences
Education
Bachelor of Science - Computer Science
Millersville University
Millersville, PASkills
- Financial analysis services engagement
- Services Statement of Work (SOW) and proposal development
- Services Marketing Strategy
- Quick Adaptation of New Technology
- Establishment of Service Delivery Partner Ecosystem
- Services Sales Engagement
- AWS Application Deployment
- Problem-Solving
- Partnership and Stakeholder Engagement
- Team Leadership and Development
- Consistent Delivery of Services
- Golang
- Python
- Ubuntu
- AWS S3
- Virtual Box
Certification
- Course: Generative AI with Large Language Models: https://www.coursera.org/account/accomplishments/verify/AC7JU6Y3WTWH
- AWS Certificates: AWS Certified Solutions Architect Associate Validation Number:5HH8PTZDGME41DKL
- AWS Certificates: AWS Certified Cloud Practitioner Validation Number:5HH8PTZDGME41DKL
- Coursera Certificates: AWS Cloud Technical Essentials | AWS Serverless Computing | AWS Fundamentals: Building Serverless Applications | AWS Practitioner Essentials | Golang Specialization
Timeline
CTO/Founder
GovBotics USA
09.2023 - Current
Managing Director
AUPP Technology Center
02.2022 - 09.2023
Consultant
Fat Tree IO Co, Ltd
10.2020 - 02.2022
Director of Premier Support Delivery (Asia Pacific)
Extreme Networks USA
11.2017 - 06.2019
Director of Technical Field Support, Asia Pacific
Brocade Communication USA
06.2008 - 11.2017
Senior Manager of Advance/Field Services
01.2008 - 12.2011
Bachelor of Science - Computer Science
Millersville University
Similar Profiles
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Tiffani KirkseyTiffani Kirksey
CNA, Mother Baby/Trauma Center at USA Medical Center/ USA Children's & WomenCNA, Mother Baby/Trauma Center at USA Medical Center/ USA Children's & Women
Behruz ErnazarovBehruz Ernazarov
CTO/Founder at Developers Team al-KhwarizmiCTO/Founder at Developers Team al-Khwarizmi
Dr. D. Charles CaynesDr. D. Charles Caynes
CTO/Founder at FutureVision PublishingCTO/Founder at FutureVision Publishing