Raksmey Long

• PSD Monthly report, ATM Transaction, Card Transaction and fee receive
• Reporting Q of Master Card Connect
• Build Manual report to auto BI reports
• Monitoring all project related to SST team
• Checker of ATM Reconcile of Daily recon, CSS recon, Replenish Recon, and ATM Balancing
• ATM GL create and map to terminal
• Supporting branches of ATM and Cash
• Controlled costs by verifying expenses against budget amounts.
• Contributed to successful project completion by tracking progress and updating team members regularly.
• Streamlined processes for increased productivity through the implementation of new software tools.
• Improved team efficiency with thorough organization of documents, correspondence, and meeting notes
• Interim Control report of Cash and SST
• Training branches of ATM process and flow, controlling risk and incident

• Monthly Report as ATM Operation Monthly, NBC-PSD Monthly report
• Report checker of ATM replenish report, Daily reconcile report, Dispute resolution report.
• ATM UAT script and Tester, Document Sign off of ATM Project
• ATM Replenish Schedule, Maintenance Schedule and CIT booking.

• Involve of ATM UAT Project
• Handle dispute as checking and finding document of reversal references
• Reconcile Reports

• Monitoring ATMs of up and down, Machine error or customer can not perform transaction on ATM
• Replenishment follow Senior Schedule
• ATM daily report as ATM-Cash Balancing, Daily Reconcile and Replenishment Report.

• Handling calls: Answering inbound calls, making outbound calls, and routing calls to other team members
• Customer service: Identifying customer needs, answering questions, and solving problems
• Product knowledge: Using knowledge of the company's products and services to help customers
• Customer feedback: Reporting on customer feedback and managing customer databases
• Training: Helping to train new employees

answering customer calls, taking orders, and providing customer service for Express Food Group (EFG) CO., LTD as known as The Pizza Company, Swensen, Dairy Queen, Krispy Kreme.

• Answering inbound calls, making outbound calls
• Identifying customer needs, answering questions, and solving problems
• Using knowledge of the company's products and services to help customers