Racquel Gabrielle September
Windhoek, Khomas
Summary
Dynamic professional with a proven background in administration, fitness instruction, and strength and conditioning coaching. Experienced in office management, adept at coordinating schedules, managing finances, and delivering outstanding customer service. Excels in fast-paced environments, leveraging strong organizational and communication abilities to foster collaborative team environments and achieve strategic goals. Eager to explore diverse fields and committed to continuing education to broaden expertise and achieve professional growth.
Overview
8
8
years of professional experience
Work History
Payments Administrator
FlyNamibia
Windhoek, Khomas, Namibia
02.2023 - Current
- Payment Reconciliation
- Invoice generation.
- Managed accounts payable and receivable records, ensuring accuracy and organization.
- Improved account reconciliation process by creating detailed documentation, reducing discrepancies.
- Assisted with month-end closing procedures, contributing to timely reporting of financial results.
- Ensured regulatory compliance, maintaining up-to-date knowledge of industry standards and guidelines.
- Implemented automated payment solutions to increase efficiency and reduce manual workload.
- Processed payments to ticket recipients.
Administrative Assistant
GAPECOVAKO INVESTMENTS C C
Windhoek
05.2019 - 03.2020
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Examined, categorized, and sorted incoming documents.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
- Conducted periodic inventory inspections and ordering of stock
Fitness Instructor
Powerpoise Wellness
Windhoek
04.2018 - 05.2019
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Designed innovative fitness plans to keep clients engaged.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
Administrator
Tyrerpo Namibia T/a Dunlop Tyres 2000
Windhoek
06.2016 - 03.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
Education
Certificate - Sports And Fitness Administration
Trifocus Academy
South Africa2018
High School Diploma -
Academia Secondary School
Windhoek11.2008
Skills
- Microsoft Office
- Problem Resolution
- Customer Relations
- Data entry skills
- Cash Management
- Financial Statements
- Excel spreadsheets
- Payment handling
- Statement Reconciliation
- File systems management
- Transaction monitoring
- Customer Service
- Inbound Customer Service
Additional Information
REFERENCES
Mr. Izak Van Der Merwe
Manager, Dunlop Tyres 2000
Contact: +264 811244954
Nelao Nengola
Owner, Powerpoise Wellness
Contact: +264 817080032
Liza Garbers
Owner, Gapecovako Investments
Contact : +264 812579855
Timeline
Payments Administrator
FlyNamibia
02.2023 - Current
Administrative Assistant
GAPECOVAKO INVESTMENTS C C
05.2019 - 03.2020
Fitness Instructor
Powerpoise Wellness
04.2018 - 05.2019
Administrator
Tyrerpo Namibia T/a Dunlop Tyres 2000
06.2016 - 03.2018
Certificate - Sports And Fitness Administration
Trifocus Academy
High School Diploma -
Academia Secondary School