Microsoft Office Words, Excel, Power Point
PROM KOSAL
Highly Motivated Sales Associate With Extensive Customer Service And Sales Support Experience. Outgoing Sales Professional With Track Record Of Driving Increased Sales Improving Buying, Afer Sales Service Experience And Elevating Company Profile With Target Market.
Street Sothearos, Khan Chamkamorn,Cambodia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Client Service Officer
Australian Centre for Education (ACE), IDP Education
Phnom Penh
11.2020 - Current
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Generated $[Amount] in new sales through proactive strategies for building and deepening customer relationships.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided knowledgeable service and support for all customer needs.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Accepted and processed payments, updated accounts and issued receipts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Reservations and Ticketing Agent
Qatar Airways
Phnom Penh
10.2018 - 04.2020
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Directed passengers to correct airport terminal locations.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Sold, printed and issued tickets to guests.
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Investigated complaints to define and correct weak areas.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Arranged for group bookings in collaboration with sales department for public holiday group tours.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Ticketing and Reservation Officer
JC International Airlines
Phnom Penh
02.2018 - 09.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group bookings in collaboration with sales department for public holiday period.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Ticketing and Outbound Operation
SKY KING TRAVEL AND TOUR
Phnom Penh
11.2016 - 01.2018
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Checking for room availability during public holiday period
- Booking group flight ticket in advance for upcoming public holiday
- Checking tour itinerary for every holiday period and revise any program of tour
- Confirm and booking the tour itinerary for upcoming holiday period
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Ticketing and Operation Assistant
S.I TRAVEL
Phnom Penh
08.2015 - 10.2016
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Supervised work of contracted employees to keep on task for timely completion.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and maintained courteous and effective working relationships.
- Review and revise contract with local hotel
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving product or service issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Served customers and followed outlined steps of service.
- Renew visa extension for customer
Education
Bachelor Degree of Hospitality And Tourism - Hospitality And Tourism of Management
National University of Management
Phnom Penh 10.2012 - 09.2016
High School Diploma -
Cheasim Boueng Keng Kang High School
Phnom Penh 10.2010 - 11.2012
General English Program -
Australian Centre For Education
Phnom Penh 11.2020 - Current
New Headway Upper-Intermediate Certificate -
Atlanta Centre
Phnom Penh 01.2009 - 12.2012
Skills
Sales expertise
Report preparation
Multi-line phone talent
International sales support
Staff education and training
Complaint resolution
Strategic sales knowledge
Service standard compliance
Software
Sabre, Galileo, Travel Sky, Amadeus
Interests
Update Technology, Reading Book, Doing an exercise, Reading News
Timeline
Client Service Officer
Australian Centre for Education (ACE), IDP Education
11.2020 - Current
General English Program -
Australian Centre For Education
11.2020 - Current
Reservations and Ticketing Agent
Qatar Airways
10.2018 - 04.2020
Ticketing and Reservation Officer
JC International Airlines
02.2018 - 09.2018
Ticketing and Outbound Operation
SKY KING TRAVEL AND TOUR
11.2016 - 01.2018
Ticketing and Operation Assistant
S.I TRAVEL
08.2015 - 10.2016
Bachelor Degree of Hospitality And Tourism - Hospitality And Tourism of Management
National University of Management
10.2012 - 09.2016
High School Diploma -
Cheasim Boueng Keng Kang High School
10.2010 - 11.2012
New Headway Upper-Intermediate Certificate -
Atlanta Centre
01.2009 - 12.2012