PROEUN LAN

1-Strategic planning, and execution
• Closely monitor data and information around the operation branch activities for organizationally comprehensive the strategic plan and business plan.
• Join the general management committee to contribute in preparing strategies and business plan.
• Work towards achieving or exceeding the projections set out for the respective branch.
• Disseminate widely to subordinates the strategic plan and business plan that approved by the Board.

2-Branch management
- Loan management
• Understand clearly and ensure the implementation of policies, procedures and guidelines related to the management of credit, orientation and regular branch staffs.
• Lead, analysis, evaluate, and maintain of the market potential of the operation that influence the strategic plan and business plan quality of both internal and external.
• Lead staff under supervision to increase promotion at the old or new operation areas base to attract potential partners.
• Responsible for all loans made by the branch; ensure that all processes and procedures are properly followed and that all loan documents are completed, timely and accurate.
• Participate directly in the solution to the field with stakeholders debt late missed most effective with principle, interest and compulsory saving to the time of contract.
- Cash management – ensure that prudent cash management practices are followed in line with the Finance policies of Chamroeun:
• Review and approve all expenses at the branch level in accord with the financial policy.
• Review and approve all registration accounting at the level of its branches and ensure the correct compliance in accord with financial policies and procedures.
• Ensure the implementation of its branches in according with the instructions and financial procedures.
- Information system – responsible for the MIS at branch level, timeliness, accuracy, completeness:
• Work closely with IT department to coordinate the tasks related computer system, such as fix any mistakes, reporting and others.
• Provide guidance counseling and training of staff related to its blank modifications in the information system as well as updating the system properly.
• Copy and save file backup MBWin safe with instructions of IT department.
• Correct any errors in the system MBWin to make sure that the process the system is correctly security and closing time.
• Regular monitoring reports to management information system and minimize risks that can happen deliberately error unintentional or staff.
• Approve on transactions in the system such as loans disbursement and operating that instructions by the professional staff in IT department.
• To ensure that all operations in the information system is followed to the IT policies
- Team building and problem solving
• Assist in disseminating HR policies and procedures to staff at branch level; ensure that they are well understood and followed.
• Participate in creating efficient and motivated teams at the branch tasks include recruitment, coaching, supervision, performance review, overall support to all staffs.
• Provide overall problem solving, including overdue and delinquent loans, and staff issues etc…
- Internal Auditor
• Provide enough partner’s profile to internal audit base on request.
• Facilitate partner’s home visit and business for internal audit.
• Implementation 100% with audit’s finding.
• Response audit’s finding in manner timely.
3. Assignments:
• Reporting – ensure that accurate reports are sent out by internal process included: daily, monthly, quarterly, annually.
• Policy adherence – ensure that branch operations comply fully with internal and external (government) policies and regulations.
• Liaising with all CML’s departments as needed
• Office management – ensure that all branch activities are fully implemented with Admin policy and procedure.
• Perform tasks assigned by supervisor

• Work closely with Head of Credit Plus in setting annual plan, budget, and strategies for department and each staff under supervision;
• Be responsible for routine execution of departmental assignments in compliance with Chamroeun’s and Credit Plus policies, procedures, guidelines, instructions, and performance standards;
• Participate to General Management Team meeting and Branch Management Team as well as perform regular Credit Plus Team meetings to review and reflect level of achievements, identify implementation gaps, problems and challenges encountered.
• Manage Credit Plus resources (finance, time, and human resources) in coordination with Head of Credit Plus in effective and efficient manner;
• Be responsible for all loans made by department; ensure that all processes and procedures are fully followed and that all loan documents are accurately completed;
• Be responsible for formulating consolidated plans regarding loan disbursement, loan collection, PAR, and written-off recovery;
• Support team in loan origination processes promotional activities, and Loan Applications.
• Conduct Loan Quality Checks, regular field monitoring visits to branches and spot checks to ensure effective operational execution and compliance to Credit Plus policies and procedures;
• Conduct loan performance analysis, formulate appropriate plans toward effectiveness and efficiency of staff and department, and propose processes for reengineering as necessary;
• Ensure ongoing promotion, training and capacity of Credit Plus field staff to deliver Credit Plus range of training services and tools.
• Participate in Credit Plus staff recruitment including developing job descriptions and person specifications, promotion, interviews, onboarding, and induction (JDs, KPIs, POAs, etc.).
Job Requirements
- Education – Bachelor’s degree in Finance and Banking, Business Administrative, Agronomy, or other related fields;
- Experience – At least 5 years of credit management and or financial management experience in MFIs / Bank sector and / or working for association (local or international) or Development Organization;
- Knowledge – Good understanding of Cambodia microfinance industry and agricultural sector. Experience working with agricultural cooperatives is plus;
- Language – high proficiency in English listening, speaking, reading, and writing;
- Able to travel or mission to province

• Managed team dynamics by implementing conflict resolution strategies.
• Secured new business opportunities with successful networking events.
• Facilitated staff training, resulting in better customer service.
• Identified growth opportunities through comprehensive market research.
• Coordinated cross-departmental collaboration for improved workflow.
• Piloted change management initiatives successfully improving organisational adaptability.

• Maintained accurate records on all customer interactions, ensuring transparency in operations.
• Evaluated complex financial data making sound business decisions based on findings.
• Streamlined procedures which led to improved efficiency within credit department.
• Managed team of credit analysts, improving overall department performance.

• Improved branch productivity by implementing efficient work schedules.
• Coordinated with other branches for seamless service delivery.
• Ensured branch met all regulatory requirements for safe operation.
• Optimised financial procedures for improved fiscal management.
• Provided excellent customer service, securing client loyalty.
• Led team meetings to foster communication and collaboration.
• Fostered positive work environment, improving overall team morale.

• Prepared comprehensive credit reports by analysing financial data.
• Collaborated with sales team for increased revenue generation.
• Implemented new lending criteria, enhancing portfolio quality.
• Resolved escalated customer issues with professional communication skills.
• Developed risk management policies by conducting thorough credit analysis.
• Maintained up-to-date knowledge of financial regulations for effective compliance management.
• Presented insightful recommendations, influencing strategic decision making.

• Analysed customer credit history, leading to accurate risk assessments.
• Reduced risk of default by offering tailored financial advice to clients.
• Monitored changes in credit regulations, ensuring adherence and up-to-date knowledge base for consultation sessions.

• Facilitated timely payment collections, improving cash flow management.
• Utilised advanced Excel functions for efficient data analysis and reporting.
• Achieved efficient decision-making process by analysing various financial reports.
• Identified potential risks, ensuring secure lending practices.
• Resolved issues promptly, avoiding unnecessary delays in loan processing.
• Streamlined loan application process to enhance customer experience.
• Conducted regular audits to ensure adherence to company policies and regulations.
• Reviewed and updated credit applications, ensuring accuracy at all times.
• Maintained accurate documentation for accountability and future reference.
• Collaborated with cross-functional teams, fostering conducive work environment.
• Coordinated with sales team to achieve common business objectives.
• Enhanced customer satisfaction with prompt problem-solving and excellent communication skills.
• Improved company's overall financial health by monitoring and updating credit policies.

• Improved company's overall financial health by monitoring and updating credit policies.
• Achieved efficient decision-making process by analysing various financial reports.
• Collaborated with cross-functional teams, fostering conducive work environment.
• Stayed abreast of industry trends, maintaining competitiveness in marketplace.
• Identified potential risks, ensuring secure lending practices.
• Ensured compliance with legal requirements through meticulous record-keeping.
• Facilitated timely payment collections, improving cash flow management.
• Coordinated with sales team to achieve common business objectives.
• Resolved issues promptly, avoiding unnecessary delays in loan processing.

• Arranged courier services when needed – ensured timely document deliveries.
• Provided administrative support to various departments, contributing to smooth operations.
• Addressed telephone enquiries professionally to maintain firm's reputation.
• Collaborated with security team for visitor log maintenance, enhancing safety measures.
• Maintained organised filing system for easy access of records.
• Enhanced company image by providing courteous reception services to clients.
• Maintained confidentiality with handling sensitive documents and correspondence.
• Updated contact lists regularly, ensuring effective communication channels remained open.
• Performed basic bookkeeping tasks when required; helped maintain financial transparency.
• Ensured accurate information dissemination by updating notice boards regularly.
• Submitted reports on time to ensure management was apprised of office activities.
• Handled customer complaints in timely manner, resulting in increased satisfaction levels.
• Coordinated appointments for streamlined business operations.
• Greeted guests promptly upon arrival, fostering friendly atmosphere.
• Conducted inventory checks of office supplies regularly, preventing shortage situations.
• Sorted mail daily, facilitating swift delivery of important correspondence.
• Collaborated with security team for visitor log maintenance, enhancing safety measures.
• Collaborated with security team for visitor log maintenance, enhancing safety measures.
• Maintained organised filing system for easy access of records.
• Handled customer complaints in timely manner, resulting in increased satisfaction levels.
• Greeted guests promptly upon arrival, fostering friendly atmosphere.
• Routed calls to relevant departments, ensuring efficient communication flow.
• Assisted visitors with queries for improved customer service experience.
• Managed front office operations by maintaining professional and welcoming environment.
• Scheduled meetings, enhancing team collaboration and productivity.
• Maintained tidy reception area to provide visitors with positive first impression of company.
• Planned itineraries for guests.
• Confirmed transactional data.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Responded to telephone enquiries from clients, vendors and members of public.
• Handled money for customers and visitors.
• Collaborated with security team for visitor log maintenance, enhancing safety measures.

• Formulated effective revision techniques resulting in improved examination results.
• Maintained accurate records of student progress and attendance, supporting administrative tasks.
• Encouraged class participation and critical thinking through interactive assignments.
• Fostered positive learning environment with clear classroom management strategies.