Prin Thonin
Siem Reap
Summary
Leader with more 10 years of successful Operations Executive experience within tour agency. Employs organizational skills, interpersonal skills and computer data knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient office operations. Resourceful Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Operation Executive
Focus Travel Cambodia
Siem Reap
05.2015 - 01.2020
- Implemented innovative marketing strategies to attract new clients and increase brand visibility.
- Negotiated favorable contracts with vendors and suppliers, reducing overall operational costs.
- Monitored competitor offerings closely, adjusting pricing strategies as needed to remain competitive in the market.
- Developed strong relationships with local businesses, fostering mutually beneficial partnerships.
- Coordinated staff training programs focused on customer service skills development; improved overall guest satisfaction ratings through these efforts.
- Maintained detailed records of all bookings, payments, and invoices for accurate financial reporting purposes.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with clients.
- Managed a team of junior tour operators, providing guidance and support for their professional growth.
- Created custom itineraries for high-profile clients, ensuring memorable luxury experiences.
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
- Checked tour vehicles for cleanliness, safety and functionality.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
Sale Officer in Metfone Telecommunication
Metfone Telecommunication
Siem Reab, Cambodia
01.2011 - 01.2014
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Prepared sales reports with informative graphs and charts to outline key data.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
Operation and Reservation Officer
Travex Cambodia
Siem Reap
01.2005 - 01.2008
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and financial reporting, ensuring accurate tracking of expenses and cost-saving measures were implemented as needed.
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
- Tour guide and hotel booking
- Transportation arrangement for guests destinations
- Checking and backup all the services with tour guide
- Reduced operational risk by conducting thorough assessments of potential vulnerabilities and implementing appropriate countermeasures accordingly.
- Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
Operation Executive
All Cambodia Services (Tour Operation)
Siem Reab, Cambodia
01.2003 - 01.2005
- Prepared daily reports on reservations activity for management review and analysis.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Developed strong relationships with repeat guests by maintaining excellent communication before arrival date.
- Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
Education
Skills
- Scheduling Coordination
- Operational Efficiency
- Operational Excellence
- Supply Chain Management
- Team Leadership
- Strategic planning and execution
- Maintenance Management
- Leadership training
- Transportation Management
- Cost Reduction
- Production Planning
- Budget Control
- Business Development
- Cost analysis and savings
- Purchasing and planning
- Production
- Marketing
- Teamwork and Collaboration
- Customer Service Management
- Staff Management
- Organizational Development
Personalitytypes
- Good Interpersonal skill
- High Responsibility and Honest
- Self-controlled and Active
- Willing learn new things and team work
- Flexible with time frame by management needed
Height
1.65 m
Placeofbirth
Wat Svay Village, Salakamreouk Commune, Siem Reap District, Siem Reap Province
Applyfor
Operation
Personal Information
- Date of Birth: 11/13/84
- Gender: Male
- Nationality: Cambodian
- Marital Status: Married
- Religion: Buddhism
Languages
khmer
Native language
English
Intermediate
B1
Timeline
Operation Executive
Focus Travel Cambodia
05.2015 - 01.2020
Sale Officer in Metfone Telecommunication
Metfone Telecommunication
01.2011 - 01.2014
Operation and Reservation Officer
Travex Cambodia
01.2005 - 01.2008
Operation Executive
All Cambodia Services (Tour Operation)
01.2003 - 01.2005