POENG REAKSMEY
Customer Experience Supervisor
Siem Reab,Tek Vil
Summary
At Phare Performing Social Enterprise, I good at as a Customer Experience Supervisor, enhancing customer loyalty through empathetic service and resolving complaints efficiently. My adeptness in multitasking and problem-solving significantly improved team productivity and sales outcomes. I spearheaded staff training programs, mastering POS operations and inventory management, contributing to keep store in good environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Supervisor
Phare Performing Social Enterprise
Siem Reap, Siem Reap
02.2013 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Thmar Koul High School
Battambang, Cambodia 09.2006 - 09.2009
Foundation Year - Animal Science
Finished Foundation Year At Battambang University
Battambang, Cambodia 10.2009 - 06.2011
Skills
Multitasking
Problem-solving
Team building and motivation
Sales reporting
Adaptability and flexibility
Staff scheduling
POS terminal operation
Understanding customer needs
Stress tolerance
Task prioritization
Timeline
Customer Experience Supervisor
Phare Performing Social Enterprise
02.2013 - Current
Foundation Year - Animal Science
Finished Foundation Year At Battambang University
10.2009 - 06.2011
High School Diploma -
Thmar Koul High School
09.2006 - 09.2009