POENG REAKSMEY
Customer Experience Supervisor
Siem Reab,Tek Vil
Summary
At Phare Performing Social Enterprise, I good at as a Customer Experience Supervisor, enhancing customer loyalty through empathetic service and resolving complaints efficiently. My adeptness in multitasking and problem-solving significantly improved team productivity and sales outcomes. I spearheaded staff training programs, mastering POS operations and inventory management, contributing to keep store in good environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Supervisor
Phare Performing Social Enterprise
Siem Reap, Siem Reap
02.2013 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Thmar Koul High School
Battambang, Cambodia 09.2006 - 09.2009
Foundation Year - Animal Science
Finished Foundation Year At Battambang University
Battambang, Cambodia 10.2009 - 06.2011
Skills
Multitasking
undefinedTimeline
Customer Experience Supervisor
Phare Performing Social Enterprise
02.2013 - Current
Foundation Year - Animal Science
Finished Foundation Year At Battambang University
10.2009 - 06.2011
High School Diploma -
Thmar Koul High School
09.2006 - 09.2009
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