Phon Sovannareay

Provide daily operational support for core banking systems and resolve user/system issues.
Monitor system performance, service availability, and transaction processing.
Monitor servers, applications, batch jobs, and system logs.
Escalate incidents following ITIL/ITSM processes and coordinate with relevant teams and vendors.
Perform routine system maintenance, patching, and system health checks.
Support system upgrades, deployments, and testing (UAT/SIT/PROD).
Ensure compliance with IT security policies and regulatory requirements.
Support backup, restore, and disaster recovery operations.
Maintain accurate documentation for system configurations and operational procedures.

• Developed standard operating procedures for operational tasks and processes.
  🛜* Network responsibilities
  1.Monitor network performance, availability, and security data centers.
  2.Perform routine maintenance on routers, switches, firewalls, and other network devices.
  3.Troubleshoot network issues, diagnose root causes, and restore services quickly.
  4. Manage network configurations, updates, and patching to ensure stability and security.
  5.Monitor bandwidth usage and optimize network traffic flow.
  6.Support installation and upgrading of network hardware and software.
  7.Maintain network documentation, diagrams, and configuration records.

• Analyzed client needs to recommend suitable insurance solutions.
• + Definition of Insurance: comprehend what insurance is, including how risk and uncertainty are transferred as well as the idea of pooling.Insurance types: educate yourself on the various insurance types, such as liability, health, property, and casualty insurance.

• Advanced Bank Of Asia Limited ABA
  Card Account Operation at ABA Bank
  • Responding on daily job with ATM Team and branches
  • Handle tasks assigned by Line Manager
  • Monitoring Documents for Dispute Resolution and Reversal Cash to Customers
  • Keep monitoring/ supporting cash to branch
  • Direct call in/out to from branches
  • Monitoring GL transition (Cut Surplus Shortage / Debit Credit and Adjustment)
  • Monitoring Cash loading and Remaining ATM and CRM to branch
  • Check List error deposit and withdrawal E-Cash
  • Check error transaction when have error in GL
  • Cash Left CRM
  • Daily Exchange Rate
  • Advanced Reverse Cash Retract ATM and CRM
  • Batch Keyin Cash Retract

•Achieved cost-savings by developing functional solutions to problems.

• Digital Marketing Specialist
  +Working with the wider development team.
  + During my previous role at NamViet Inc Co., Ltd, I prioritized building strong relationships with clients. By actively listening to their needs and providing personalized solutions, I was able to increase repeat business by my commitment, and significantly boost customer satisfaction scores.
  + Manage website design, content, and SEO Marketing, Branding and Logo Design
  +Manage Facebook Page
  +Marketing
• Assisted in email marketing campaigns to boost customer outreach efforts.