Summary
Overview
Work History
Education
Skills
Timeline
Generic
Phanith Sam

Phanith Sam

Banking
Phnom Penh,12

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Head of Process Delivery and Support Unit

ABA Bank
09.2020 - Current
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.

Senior Business Process Specialist

ABA Bank
04.2019 - 09.2020
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Evaluated current processes to develop improvement plans.
  • Analyzed and assessed functional and organizational activities.

Business Process Specialist

ABA Bank
04.2018 - 04.2019
  • Collaborated with cross-functional teams to develop and implement new business process strategies.
  • Produced detailed and relevant reports for use in making business decisions.
  • Assessed business processes and identified ways to boost improvement.
  • Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
  • Served as financial process design and implementation expert, supporting organization-wide integration of manual and automated systems.
  • Enhanced workflow efficiency for increased productivity and cost savings through process optimization.
  • Conducted comprehensive process audits, identifying areas of improvement for both quality and efficiency gains.
  • Facilitated training sessions on new procedures, fostering a culture of collaboration and knowledge sharing among team members.
  • Managed change effectively by engaging stakeholders throughout the implementation of new business processes.
  • Evaluated current processes to develop improvement plans.
  • Reduced operational costs with thorough analysis of existing processes and recommending necessary improvements.

Client Service Supervisor

ABA Bank
01.2015 - 04.2018
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Mentored junior staff members, providing guidance and support that fostered professional growth and development.
  • Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented training programs for staff.
  • Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
  • Established and maintained relationships with key stakeholders.
  • Monitored program performance and outcomes for successful delivery of services.
  • Created clear expectations for the team, resulting in consistent high-quality service delivery to clients.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Implemented training programs for new hires, elevating team performance and client service standards.
  • Conducted regular team meetings to discuss goals, progress updates, challenges faced, creating an environment where all voices were heard.
  • Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
  • Provided leadership, guidance and support to staff members.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.

Client Service Advisor

ABA Bank
06.2013 - 01.2015
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
  • Maintained and managed customer files and databases.
  • Actively participated in ongoing professional development programs aimed at refining skills necessary for continued success as a Client Service Advisor.

Admin Trainee

ABA Bank
03.2013 - 06.2013
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Streamlined the onboarding process for new trainees, reducing time to productivity.
  • Maintained accurate records of each trainee''s progress throughout the program for future reference and evaluation purposes.
  • Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
  • Managed scheduling logistics for multiple concurrent training sessions while maintaining flexibility for individual needs.
  • Gathered, organized and input information into digital database.
  • Learned new materials, processes, and programs quickly.
  • Observed packing operations to verify conformance to specifications.
  • Performed administrative functions, answering phones and filing paperwork in support of branch.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor of TESOL -

Pannasastra University of Cambodia
04.2001 -

Bachelor of Information Economic -

Royal University of Law And Economics
04.2001 -

Diploma -

Pannasastra Institute of Cambodia
04.2001 -

General English Program (GEP) -

American Intercon Institute
04.2001 -

High School Diploma -

American Intercon School
04.2001 -

Skills

Calm Under Pressure

undefined

Timeline

Head of Process Delivery and Support Unit

ABA Bank
09.2020 - Current

Senior Business Process Specialist

ABA Bank
04.2019 - 09.2020

Business Process Specialist

ABA Bank
04.2018 - 04.2019

Client Service Supervisor

ABA Bank
01.2015 - 04.2018

Client Service Advisor

ABA Bank
06.2013 - 01.2015

Admin Trainee

ABA Bank
03.2013 - 06.2013

Bachelor of TESOL -

Pannasastra University of Cambodia
04.2001 -

Bachelor of Information Economic -

Royal University of Law And Economics
04.2001 -

Diploma -

Pannasastra Institute of Cambodia
04.2001 -

General English Program (GEP) -

American Intercon Institute
04.2001 -

High School Diploma -

American Intercon School
04.2001 -

Similar Profiles

CREATE PROFILE
Phanith SamBanking